Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,474 reviews
from
and
External reviews are not included in the AWS star rating for the product.
support activity
What do you like best about the product?
ease of moderating with customers and integrating different apps like JIRA
What do you dislike about the product?
ease of integrating apps and nothing much more
What problems is the product solving and how is that benefiting you?
opening support tickets, tracking them, attaching them to internal story board
Zendesk is the best ticket system I have ever used.
What do you like best about the product?
It makes communication easy and populates an email with each comment/response. It has a convenient app you can download and many ways to set it up.
What do you dislike about the product?
I do wish they never updated to the support app as I do think the original zendesk app was better. I don't have any gripes with the software via pc.
What problems is the product solving and how is that benefiting you?
I support a bunch of cell phone stores remotely and Zendesk is how they request support tickets. It makes it so easy to help people. We used software previously that was pretty bad.
Amazing admin experience
What do you like best about the product?
Fast overall, really easy to use and customize
What do you dislike about the product?
Not a lot of options to customize, sometimes you feel kind of boxed
What problems is the product solving and how is that benefiting you?
Live chat customer support
Great for Keeping Track of Customer Cases
What do you like best about the product?
It's straightforward and easy to use but there's also a lot of depth to it. There's great reporting and metrics to keep track of where everyone is on their case.
What do you dislike about the product?
It's hard to keep track of certain information for the customers. We need extra fields to be able to keep track of server information and other items about customers.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our cases in a manageable and efficient way. It has helped us realize a better relationship with our customers.
Recommendations to others considering the product:
It's worth looking into but there are also plenty of other CRM Support Software options out there.
Good product with great features
What do you like best about the product?
I like that it keeps every email organized with a great UI. I like the ability to do markup and preview and the apps that show on the sidebar.
What do you dislike about the product?
I dislike the countdown. I wish it could show clearly that the time for a certain SLA is going to run out.
What problems is the product solving and how is that benefiting you?
I answer customer support emails. The benefits is everything is organized and emails can be set to pending, on hold, solved, etc.
Recommendations to others considering the product:
I would recommend. It is easy to use and intuitive.
Create data reports with easy directions to follow provided by Zendesk
What do you like best about the product?
Quick hitter information on 'what does this mean' type of questions that could arise. Lots of visualizations options when creating queries
What do you dislike about the product?
Honestly, I haven't gotten to a section that I don't like. I primarily use this for simple data sets and alot of the functionality is already provided up front by Zendesk.
What problems is the product solving and how is that benefiting you?
Tracking efficiencies and inefficiencies of customer support. Understanding what is client issues are creating volume
Recommendations to others considering the product:
Have detailed conversations with Zendesk representatives about customizability. They seemed to oversell the functionality. If you are looking for something easy to use and something to compile customer data into a good beginning start, this is a good software to start with.
Im very satisfied, but is not perfect (yet)
What do you like best about the product?
A lot of versatility and easy to adapt to all platforms. Great app for Android and iOS
What do you dislike about the product?
Not quite good customer support, slow someitmes
What problems is the product solving and how is that benefiting you?
I have noticed an improvement in the communication with my customers
Recommendations to others considering the product:
Is the best I found yet is not perfect
Want to provide Instant support to New Genaration "Zendesk is a Solution"
What do you like best about the product?
Its a amazing tool, I really like that we can give instant support to our valuable customer with chat.
What do you dislike about the product?
I don't like only one thing is that we can not sync chat and make a query to our local CRM tool
What problems is the product solving and how is that benefiting you?
We can give instant support to our customer with unlimited chat option if I have only one or two agents available then also we can serve our customer.
Recommendations to others considering the product:
Its a good service if you are starting a customer support start up
ZenDesk Explore
What do you like best about the product?
Consistency: Very few service outages and very little change in UI and product structure. Both of these things create a more familiar and consistent workflow.
What do you dislike about the product?
Innovation: Zendesk seems to have done all of its innovation years ago as the product has achieved a plateau of functionality of features Support: I very much dislike Zendesk's support set up.
What problems is the product solving and how is that benefiting you?
Tremendous scaling benefits. Adding more users is not just easy, but we have recourse to ensure that our teams can grow at their own paces without worrying if the software can keep up. Zendesk can absolutely keep it; it does not even flinch.
Makes Zendesk a lot better
What do you like best about the product?
Explore is heaps above Zendesk Insights feature. Right away you can tell there is more acuracy and functionality.
What do you dislike about the product?
Kind wish you didn't have to upgrade for this. Their other version of metrics 'insights' that comes standard with Zendesk out of the box is complete garbage and Explore really makes a huge difference...
What problems is the product solving and how is that benefiting you?
Finally having metrics from the source. Gives us great busy insights without having to attach another 3rd party to the API to get basic metrics.
showing 5,051 - 5,060