Zendesk Suite
ZendeskReviews from AWS customer
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Positive
What do you like best about the product?
Efficiency and ease of use for customers
What do you dislike about the product?
There is nothing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Customer Service and speed of response
Recommendations to others considering the product:
Use it
Easy way to track issues
What do you like best about the product?
Easy way to keep track and tag tickets. Easy enough to search past tickets, and great way to help make data driven business decisions based on customer contact.
What do you dislike about the product?
Analytics/reporting could use major work. The fact that you cannot forward a ticket to an email address without jumping through hoops is truly baffling.
What problems is the product solving and how is that benefiting you?
Tracking support tickets in a manageable manner.
Best software
What do you like best about the product?
I used ZenDesk for CS/ tech support, it’s so easy and helpful and make tickets answers fast and clear
What do you dislike about the product?
The time count down every time you open new ticket and sometimes the server cut off but that happens few times
What problems is the product solving and how is that benefiting you?
VPN company, it’s so much helpful for my position and communication
Zendesk Chat a friendly tool for support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our clients with just a chat. Our support team is also much more efficient because using a keyboard is faster than a telephone call.Technically the application is simple for the user who contacts the support since it is only a chat but the support dashboard is very powerful and allows us to configure a lot of options, such as automatic response bots, look at statistics or check the system in real time
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
What do you dislike about the product?
The application is not very big to have significant disadvantages but to say some it could be that, for example, when a user contacts with support does not say in which page is currently, if it could be used to assign this user to the most indicated department.
What problems is the product solving and how is that benefiting you?
Previously we used phone support but we understood that customers do not want to call by phone to solve doubts that simply need a short phrase or simply do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you are looking to provide support to your users in a simple way but that works well and at a fair price.
Zendesk is incredible for small teams managing many customers
What do you like best about the product?
It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase support needs. We love Zendesk. We use Zendesk as our customer support Hub.
What do you dislike about the product?
They tend to move slowly to integrate new options to the API but overall are pretty responsive.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
What problems is the product solving and how is that benefiting you?
Helping customer support. it's so difficult without an help
Recommendations to others considering the product:
buy it, it's nice. trust me
support activity
What do you like best about the product?
ease of moderating with customers and integrating different apps like JIRA
What do you dislike about the product?
ease of integrating apps and nothing much more
What problems is the product solving and how is that benefiting you?
opening support tickets, tracking them, attaching them to internal story board
Zendesk is the best ticket system I have ever used.
What do you like best about the product?
It makes communication easy and populates an email with each comment/response. It has a convenient app you can download and many ways to set it up.
What do you dislike about the product?
I do wish they never updated to the support app as I do think the original zendesk app was better. I don't have any gripes with the software via pc.
What problems is the product solving and how is that benefiting you?
I support a bunch of cell phone stores remotely and Zendesk is how they request support tickets. It makes it so easy to help people. We used software previously that was pretty bad.
Amazing admin experience
What do you like best about the product?
Fast overall, really easy to use and customize
What do you dislike about the product?
Not a lot of options to customize, sometimes you feel kind of boxed
What problems is the product solving and how is that benefiting you?
Live chat customer support
Great for Keeping Track of Customer Cases
What do you like best about the product?
It's straightforward and easy to use but there's also a lot of depth to it. There's great reporting and metrics to keep track of where everyone is on their case.
What do you dislike about the product?
It's hard to keep track of certain information for the customers. We need extra fields to be able to keep track of server information and other items about customers.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our cases in a manageable and efficient way. It has helped us realize a better relationship with our customers.
Recommendations to others considering the product:
It's worth looking into but there are also plenty of other CRM Support Software options out there.
Good product with great features
What do you like best about the product?
I like that it keeps every email organized with a great UI. I like the ability to do markup and preview and the apps that show on the sidebar.
What do you dislike about the product?
I dislike the countdown. I wish it could show clearly that the time for a certain SLA is going to run out.
What problems is the product solving and how is that benefiting you?
I answer customer support emails. The benefits is everything is organized and emails can be set to pending, on hold, solved, etc.
Recommendations to others considering the product:
I would recommend. It is easy to use and intuitive.
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