Zendesk Suite
ZendeskReviews from AWS customer
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the ultimate solution for call center support
What do you like best about the product?
Zendesk Support is the best and most restorative, solution to give a good customer support, has all the necessary tools, to provide the best care, person to person, also its design is innovative, simple, but ideal for the work that is needed do, it has many features, that you are getting to know, that you use the application, I have seen tools here, that you do not find in any other application, and in my years of experience I have used many customer support tools, but I must say, that with Zendesk, for both me and Big Pawn, it is the definitive solution.
What do you dislike about the product?
I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.
What problems is the product solving and how is that benefiting you?
I do not have much to say negatively about Zendesk, maybe the integration with other email tools, can be an improvement.
Not a bad CS platform!
What do you like best about the product?
I like how quickly you can connect with CS teams!
What do you dislike about the product?
The User friendliness aspect can use some work....
What problems is the product solving and how is that benefiting you?
CS Issues
Excellent customer service program
What do you like best about the product?
This program is so easy to use and has helped us organize our customer service process and streamline it to provide a better service to our clients. The escalations and live chat features are my favourite
What do you dislike about the product?
I have not yet had a negative experience with this program
What problems is the product solving and how is that benefiting you?
Live chat to be available for our clients right away
Really Effective Tool for Customer Care
What do you like best about the product?
This program had a short learning curve and my coworkers in the customer care department found it to be a very useful tool. It was nice to be able to link communications from the same customer or lead and get a full picture of the conversation history. It allowed the capability to really learn about the customer and create personalized responses.
What do you dislike about the product?
The link of all customer communications was not flawless. Sometimes additional steps were needed. In this company it was not an issue but could be if you have higher goals for replies, etc.
What problems is the product solving and how is that benefiting you?
This allowed the ability to create a personalized experience for the customer whether they emailed weekly, monthly or had a year in between contacts.
Cool way to integrate chat into our e-commerce site
What do you like best about the product?
It pops up instantly to chat when customer is shopping offering a easy-to-use support system for customers as they are navigating our pages.
What do you dislike about the product?
Customer support is quite bad and there tend to be lots of bugs. We had lots of IP whitelisting issues while integrating.
What problems is the product solving and how is that benefiting you?
Provide the ability for customers to always have the ability to get help wherever they are in our web application
Recommendations to others considering the product:
Definitely be aware of the customer support issues when trying to integrate. We ended up pulling it from our system after too many headaches and chose an alternative route.
AWESOME PRODUCT! very easy to use and learn. Any body can learn
What do you like best about the product?
The ease of use and learning! Accessible to every one and love the platform. It's convenient and I love the colors on the platform.
What do you dislike about the product?
So far, NOTHING! its great. it has everything I ask for when it comes to communication. The best one so far! better than google hangouts !
What problems is the product solving and how is that benefiting you?
communication between employees, friends and family as well!!!!!
Recommendations to others considering the product:
ITS very easy! not hard to learn at all. All you have to do is learn how to talk to people. its just like texting or emailing! quick and easy! nothing gets better than this!
Talking Solutions solved
What do you like best about the product?
I think that Zendesk talk incorporates very well with the Zendesk system, it's a very wonderful faction. This allows us to have all of our things in one place.
What do you dislike about the product?
I dislike the fact that sometimes it does freeze up a little bit. Other programs haven't had this issue.
What problems is the product solving and how is that benefiting you?
Zendesk Talk is helping our company work to get in contact with our customers.
Recommendations to others considering the product:
It becomes a lot easier to use Zendesk Talk when you are combining it with Zendesk for solutions for an all in one.
Phone Support that doesn't execute
What do you like best about the product?
The software suite is a good idea to reduce costs and improve cross channel customer support functions.
What do you dislike about the product?
Zendesk aims high with this call center software but it misses the mark. It's relatively easy to set up if you're familiar with their current ticketing solution software, but it doesn't quite pack the punch that it hopes to. I've found that the customer experience was not always as positive using this vs. competitors.
What problems is the product solving and how is that benefiting you?
We integrated the Zendesk talk with our Zendesk ticketing support system to try and provider better customer support.
Recommendations to others considering the product:
There are other competitors on the marketplace which provide better overall customer experience. This isn't the worst offering out there but I think others could be better suited for our industry.
Easy to use
What do you like best about the product?
I like this feature for when I need to talk to customers about anything they can access this and get anything solved.
What do you dislike about the product?
Honestly, there isn't anything I don't like. It is a very easy straight forward chat to talk to our customers. Maybe if there were different sounds. Some of them are a bit loud or they are too quiet. Otherwise, it is an easy to use feature in Zendesk.
What problems is the product solving and how is that benefiting you?
This feature makes it easy for me to talk to my customers who can't reach us by phone or emails and have a quick question about their order or question about a product. I like this feature as well on other sites when I don't want to be put on hold and have a quick question.
Hiring Coach
What do you like best about the product?
allowing teams to deliver phone support from the same platform they use to manage all other customer conversations.
What do you dislike about the product?
A better Help Center would be nice. The current one is old and slow.
What problems is the product solving and how is that benefiting you?
We can manage all of our clients calls with Zendesk Talk. We also manage tickets using it.
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