Zendesk Suite
ZendeskReviews from AWS customer
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Best Chat Experience
What do you like best about the product?
I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience.
What do you dislike about the product?
I have never really had issues with this product. Sometimes the chat can crash but thats very rare
What problems is the product solving and how is that benefiting you?
Help desk functions
We use Zendesk for Help Desk Support
What do you like best about the product?
The end user puts in the ticket, save us time from doing that.
What do you dislike about the product?
I don't dislike anything about Zendesk Support. It saves us time.
What problems is the product solving and how is that benefiting you?
The end user puts in the ticket. It saves us time by not being on the phone with the end user to put in a ticket.
Helpdesk
What do you like best about the product?
Zendesk is easy to use especially for help desk support
What do you dislike about the product?
There is nothing I dislike about the program
What problems is the product solving and how is that benefiting you?
end user issues that come into the ticketing system. It allows us to escalate tickets to the right support group
Productive phone support
What do you like best about the product?
The software is very useful to create statistics on call center communications. It's highly scalable and of course native to other Zendesk SaaS solutions.
What do you dislike about the product?
Licence fees. It's very efficient if you use for small time but prices go higher by larger teams.
What problems is the product solving and how is that benefiting you?
We used Zendesk for our technical support team.
Works well for communication with Inbound calls
What do you like best about the product?
Makes taking Inbound customer calls easier to take and document.
What do you dislike about the product?
Nothing to dislike, easy to use and be useful for business purposes.
What problems is the product solving and how is that benefiting you?
Customer service and satisfaction documentation best used
Zendesk For Life!
What do you like best about the product?
I've used Zendesk now for 5 years in various customer support roles. I can't imagine using any other ticketing tool. The level of control and customization available to users is incredibly robust. Having the ability to take and make calls, handle chats, track analytics and usage all within one platform is critical for a support team that needs to keep the workflow streamlined and accessible. In my last role, I cultivated the macro repository used by our support organization and I loved the wide range of tools and options available to make the macros work efficiently and effectively to reduce response time and maximize agent workflows.
What do you dislike about the product?
The only thing that I really wish ZenDesk offered, is a more uniquely customizable UI that makes the platform stand out within the organization. I've used Zendesk at two companies now, and it would be nice, although not necessary by any means, for the company to be able to more definitively brand their dashboard setup.
What problems is the product solving and how is that benefiting you?
Zendesk Support tools have allowed our support organization to actively monitor and analyze ticketing trends which has made monthly reporting a breeze. The ability to breakdown ticket volume per account by ticket classification, product, etc. has made it easier for us to determine which components need better documentation or feature requests that should be pushed through into development. I've been able to share vital information within my team and organization, as well as sharing key data with my customers directly to help improve their product usage and understanding.
Recommendations to others considering the product:
N/A
Good support tool
What do you like best about the product?
I like the features it includes and the possibility of more detailed analytics
What do you dislike about the product?
I don't like the analytics and the way post chat emails are sent
What problems is the product solving and how is that benefiting you?
All the support aspects of our company
Recommendations to others considering the product:
Make sure to set it up correctly
Standards met for a small growing office
What do you like best about the product?
I like love that I am able to pull individual reports on my on calls taken.
It has become very helpful and we are all experts on the rise.
It has become very helpful and we are all experts on the rise.
What do you dislike about the product?
I don't really dislike anything about zendesk, I think that we are working to improve our knowledge and it is moving at a steady pace.
What problems is the product solving and how is that benefiting you?
It gives our office the ability to connect with our clients internationally with little to none in errors.
Recommendations to others considering the product:
this will definitely help organize your company with communication
Zendesk is excellent for call centers
What do you like best about the product?
We really like the implementation of channels in the Zendesk system. We like its ability to integrate with external storage platforms, and that its call center management and support tools are so convenient to use.
What do you dislike about the product?
We do not like the price of Zendesk. $ 89 is expensive, even if it is your multi-tool suite. It does not offer document storage or automated routing. Zendesk does not have network monitoring either. You need to implement the addition of video calls
What problems is the product solving and how is that benefiting you?
Our group has solved quite a few communication problems that we had constantly with our buyers. Now it is much easier to stay connected to them all the time, and you can have better feedback
Recommendations to others considering the product:
We simply recommend Zendesk for the management of the reports, and for those who specifically seek to improve the relationship with their customers. It's good to interact in many ways, such as email and phone
Outstanding experience
What do you like best about the product?
Really loved it, a truly complete long term solution for customer support
What do you dislike about the product?
I dont have any complaints to present, i-m fully satisfied
What problems is the product solving and how is that benefiting you?
Making a better relationship with my clients
Recommendations to others considering the product:
I recommend talking to support to find the right plan for you
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