Zendesk Suite
ZendeskReviews from AWS customer
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AWESOME PRODUCT! very easy to use and learn. Any body can learn
What do you like best about the product?
The ease of use and learning! Accessible to every one and love the platform. It's convenient and I love the colors on the platform.
What do you dislike about the product?
So far, NOTHING! its great. it has everything I ask for when it comes to communication. The best one so far! better than google hangouts !
What problems is the product solving and how is that benefiting you?
communication between employees, friends and family as well!!!!!
Recommendations to others considering the product:
ITS very easy! not hard to learn at all. All you have to do is learn how to talk to people. its just like texting or emailing! quick and easy! nothing gets better than this!
Talking Solutions solved
What do you like best about the product?
I think that Zendesk talk incorporates very well with the Zendesk system, it's a very wonderful faction. This allows us to have all of our things in one place.
What do you dislike about the product?
I dislike the fact that sometimes it does freeze up a little bit. Other programs haven't had this issue.
What problems is the product solving and how is that benefiting you?
Zendesk Talk is helping our company work to get in contact with our customers.
Recommendations to others considering the product:
It becomes a lot easier to use Zendesk Talk when you are combining it with Zendesk for solutions for an all in one.
Phone Support that doesn't execute
What do you like best about the product?
The software suite is a good idea to reduce costs and improve cross channel customer support functions.
What do you dislike about the product?
Zendesk aims high with this call center software but it misses the mark. It's relatively easy to set up if you're familiar with their current ticketing solution software, but it doesn't quite pack the punch that it hopes to. I've found that the customer experience was not always as positive using this vs. competitors.
What problems is the product solving and how is that benefiting you?
We integrated the Zendesk talk with our Zendesk ticketing support system to try and provider better customer support.
Recommendations to others considering the product:
There are other competitors on the marketplace which provide better overall customer experience. This isn't the worst offering out there but I think others could be better suited for our industry.
Easy to use
What do you like best about the product?
I like this feature for when I need to talk to customers about anything they can access this and get anything solved.
What do you dislike about the product?
Honestly, there isn't anything I don't like. It is a very easy straight forward chat to talk to our customers. Maybe if there were different sounds. Some of them are a bit loud or they are too quiet. Otherwise, it is an easy to use feature in Zendesk.
What problems is the product solving and how is that benefiting you?
This feature makes it easy for me to talk to my customers who can't reach us by phone or emails and have a quick question about their order or question about a product. I like this feature as well on other sites when I don't want to be put on hold and have a quick question.
Hiring Coach
What do you like best about the product?
allowing teams to deliver phone support from the same platform they use to manage all other customer conversations.
What do you dislike about the product?
A better Help Center would be nice. The current one is old and slow.
What problems is the product solving and how is that benefiting you?
We can manage all of our clients calls with Zendesk Talk. We also manage tickets using it.
Best Chat Experience
What do you like best about the product?
I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience.
What do you dislike about the product?
I have never really had issues with this product. Sometimes the chat can crash but thats very rare
What problems is the product solving and how is that benefiting you?
Help desk functions
We use Zendesk for Help Desk Support
What do you like best about the product?
The end user puts in the ticket, save us time from doing that.
What do you dislike about the product?
I don't dislike anything about Zendesk Support. It saves us time.
What problems is the product solving and how is that benefiting you?
The end user puts in the ticket. It saves us time by not being on the phone with the end user to put in a ticket.
Helpdesk
What do you like best about the product?
Zendesk is easy to use especially for help desk support
What do you dislike about the product?
There is nothing I dislike about the program
What problems is the product solving and how is that benefiting you?
end user issues that come into the ticketing system. It allows us to escalate tickets to the right support group
Productive phone support
What do you like best about the product?
The software is very useful to create statistics on call center communications. It's highly scalable and of course native to other Zendesk SaaS solutions.
What do you dislike about the product?
Licence fees. It's very efficient if you use for small time but prices go higher by larger teams.
What problems is the product solving and how is that benefiting you?
We used Zendesk for our technical support team.
Works well for communication with Inbound calls
What do you like best about the product?
Makes taking Inbound customer calls easier to take and document.
What do you dislike about the product?
Nothing to dislike, easy to use and be useful for business purposes.
What problems is the product solving and how is that benefiting you?
Customer service and satisfaction documentation best used
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