Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is what we needed to integrate our support
What do you like best about the product?
It is complete. As far as support representation work is concerned, it is simple, to the point, and it integrates well with many tools because it is such a large company, Our company has been using Zendesk for 8 years, Zendesk as a tool does what it is supposed to do what should he do
What do you dislike about the product?
Some of the basic settings are so deep and so extensive that you will spend hours reading the Help articles to understand how to customize your ticket form. It is NOT friendly for small businesses.
What problems is the product solving and how is that benefiting you?
is a great intuitive, dynamic and easy-to-use customer service tool that allows the use of macros to optimize messages to customers.
Zendesk is easy to implement and with adaptable prices. I have recommended this tool to several friends for their organizations.
Zendesk is easy to implement and with adaptable prices. I have recommended this tool to several friends for their organizations.
Grat product
What do you like best about the product?
I enjoy the platform overall. I find it easy to get around and search in.
What do you dislike about the product?
When a customer can close out their own ticket accidentally yet need a reply. I wish there would be an option for 'do you need a reply?' when the customer finishes their question.
What problems is the product solving and how is that benefiting you?
Order issues, overall customer support. It feels a bit like a chat which makes it feel more approachable.
Recommendations to others considering the product:
Go for it! It works well and has some great features for customer support.
Excellent Cloud App for support and live chat
What do you like best about the product?
The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages.
What do you dislike about the product?
I do not dislike the application at all, however, I would like it to have much more features for the same price.
What problems is the product solving and how is that benefiting you?
I've solved doubts of my clients and I have supported them in an interactive way at the moment they need it through the chat on the website.
Recommendations to others considering the product:
If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny.
Zendesk
What do you like best about the product?
I love the simplicity and the many different features it provides to the Administrators.
What do you dislike about the product?
I don’t like the fact that you are not able to look back at different tickets you’ve from along time ago.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a ticketing agent to allow user to connect with us.
Zendesk Review
What do you like best about the product?
The capability to create macros and filter folders for different cases of issues.
What do you dislike about the product?
The accuracy of filtering into sub folders but I believe that's inevitable.
What problems is the product solving and how is that benefiting you?
Massive clutter of emails and concerns all in one place and then subfolders to organize cases by urgency.
Recommendations to others considering the product:
Great for customer service/ helpdesk teams to answer and solve cases in a more effective way.
ZenDesk is the most streamlined support software
What do you like best about the product?
I really like how easy and simple it is to track customer contacts from the first support inquiry through the whole process of troubleshooting or problem-solving from start to finish.
What do you dislike about the product?
I don't like that it doesn't have between integration with my Shopify website and store. Rather than having to email the support address I'd love it if they'd roll out a plug-in capability for me to integrate directly in the Shopify interface.
What problems is the product solving and how is that benefiting you?
I've been managing customer concerns about their order status or problems with the products they've received. Prior to this implementation I was simply using a basic Google form and it was difficult to track customer interactions throughout the process from start to finish; whereas ZenDesk has given me much better continuity and ability to track my resolution status easily.
Recommendations to others considering the product:
Just do it!
Great for small teams.
What do you like best about the product?
Lots of integration options, easy to setup. High availability, very easy ticket management, and quick email responses.
What do you dislike about the product?
User management can be cumbersome. Also it takes a while to setup.
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
What problems is the product solving and how is that benefiting you?
Provide direct support to the users of our apps during large projects.
Recommendations to others considering the product:
The triggers are extremely helpful. Especially when your team is small and no one is on it 24x7 - you can get notified right away when any issue occurs.
Industry standard, but competitors now offer better features.
What do you like best about the product?
The use is relatively straightforward, if basic in terms of feature set.
What do you dislike about the product?
It offers about everything you would expect, but without extensive knowledge you will miss out.
What problems is the product solving and how is that benefiting you?
If you are totally new to the world of CS like I was, Zendesk is a fantastic introduction.
Recommendations to others considering the product:
Seek web dev assistance in setting up your help portal for a better user experience.
Easy to Navigate, Not so easy to see historical data
What do you like best about the product?
The ability to customize tickets to meet our needs. Easy to navigate, very intuitive.
What do you dislike about the product?
The ticket view, it's not very easy to see the historical information within a ticket. A lot of scrolling.
What problems is the product solving and how is that benefiting you?
Managing customer issues and being able to determine what are biggest issues are, defects, enhancements.
Recommendations to others considering the product:
Be patient and play around with the application as much as possible.
Zendesk Support makes Managing Tickets Easy
What do you like best about the product?
Zendesk Support is super easy to use. I can update tickets from my desk via the website, my phone via the app, and even by simply responding to the emails generated by the system.
What do you dislike about the product?
I've had some trouble sharing tickets with other support teams in the past, but Zendesk seems to have fixed this problem
What problems is the product solving and how is that benefiting you?
We now have a single helpdesk service here at work, we can assign tickets back and forth between different support teams, which we were never able to do before.
Recommendations to others considering the product:
You will love it!
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