Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk For Life!
What do you like best about the product?
I've used Zendesk now for 5 years in various customer support roles. I can't imagine using any other ticketing tool. The level of control and customization available to users is incredibly robust. Having the ability to take and make calls, handle chats, track analytics and usage all within one platform is critical for a support team that needs to keep the workflow streamlined and accessible. In my last role, I cultivated the macro repository used by our support organization and I loved the wide range of tools and options available to make the macros work efficiently and effectively to reduce response time and maximize agent workflows.
What do you dislike about the product?
The only thing that I really wish ZenDesk offered, is a more uniquely customizable UI that makes the platform stand out within the organization. I've used Zendesk at two companies now, and it would be nice, although not necessary by any means, for the company to be able to more definitively brand their dashboard setup.
What problems is the product solving and how is that benefiting you?
Zendesk Support tools have allowed our support organization to actively monitor and analyze ticketing trends which has made monthly reporting a breeze. The ability to breakdown ticket volume per account by ticket classification, product, etc. has made it easier for us to determine which components need better documentation or feature requests that should be pushed through into development. I've been able to share vital information within my team and organization, as well as sharing key data with my customers directly to help improve their product usage and understanding.
Recommendations to others considering the product:
N/A
Good support tool
What do you like best about the product?
I like the features it includes and the possibility of more detailed analytics
What do you dislike about the product?
I don't like the analytics and the way post chat emails are sent
What problems is the product solving and how is that benefiting you?
All the support aspects of our company
Recommendations to others considering the product:
Make sure to set it up correctly
Standards met for a small growing office
What do you like best about the product?
I like love that I am able to pull individual reports on my on calls taken.
It has become very helpful and we are all experts on the rise.
It has become very helpful and we are all experts on the rise.
What do you dislike about the product?
I don't really dislike anything about zendesk, I think that we are working to improve our knowledge and it is moving at a steady pace.
What problems is the product solving and how is that benefiting you?
It gives our office the ability to connect with our clients internationally with little to none in errors.
Recommendations to others considering the product:
this will definitely help organize your company with communication
Zendesk is excellent for call centers
What do you like best about the product?
We really like the implementation of channels in the Zendesk system. We like its ability to integrate with external storage platforms, and that its call center management and support tools are so convenient to use.
What do you dislike about the product?
We do not like the price of Zendesk. $ 89 is expensive, even if it is your multi-tool suite. It does not offer document storage or automated routing. Zendesk does not have network monitoring either. You need to implement the addition of video calls
What problems is the product solving and how is that benefiting you?
Our group has solved quite a few communication problems that we had constantly with our buyers. Now it is much easier to stay connected to them all the time, and you can have better feedback
Recommendations to others considering the product:
We simply recommend Zendesk for the management of the reports, and for those who specifically seek to improve the relationship with their customers. It's good to interact in many ways, such as email and phone
Outstanding experience
What do you like best about the product?
Really loved it, a truly complete long term solution for customer support
What do you dislike about the product?
I dont have any complaints to present, i-m fully satisfied
What problems is the product solving and how is that benefiting you?
Making a better relationship with my clients
Recommendations to others considering the product:
I recommend talking to support to find the right plan for you
Great
What do you like best about the product?
Nice product, could get better with more integration as that would help unleash it’s power. Generates good reports.
What do you dislike about the product?
The User experience and User Interface could be better.
What problems is the product solving and how is that benefiting you?
Support tickets
Awesome Service
What do you like best about the product?
What I like best is just how easy it is to use the support system is!
What do you dislike about the product?
I dislike only one item. That item would be the price you have to pay for it. I wish there was a free version other than the free trial. I did the free trial and got hooked on the product!
What problems is the product solving and how is that benefiting you?
I realized how efficient it is for work! It helps to make my customer support interactions in one place, so communication is seamless, personal, and efficient!
Recommendations to others considering the product:
I don't have any. But i do think this Zendesk Support is an awesome tool!
Take care of your users in real time and increase sales
What do you like best about the product?
Zendesk chat is a valuable tool for help desk. It allows providing information and support to your users in real-time.
You can constantly monitor your visitors seeing the active ones, the idle ones and also the ones who opened the live chat tool. You may also see their referrals.
By opening the panels of users visiting your sites you get many information about the pages they are on and all the ones they have seen. You may also viwe their IP, the browser they are using, their location and other useful information about their devices.
Each visitor has thier history. If you already had contact with someone you can easily check your conversation history seeing the agent and the transcriptions. The conversation could be sent via email.
You can constantly monitor your visitors seeing the active ones, the idle ones and also the ones who opened the live chat tool. You may also see their referrals.
By opening the panels of users visiting your sites you get many information about the pages they are on and all the ones they have seen. You may also viwe their IP, the browser they are using, their location and other useful information about their devices.
Each visitor has thier history. If you already had contact with someone you can easily check your conversation history seeing the agent and the transcriptions. The conversation could be sent via email.
What do you dislike about the product?
Some useful features are only available for the professional plan (tracking visitors and conversion analytics). If you have other third party to monitor them, you will be fully satisfied by the other plans.
What problems is the product solving and how is that benefiting you?
Quick and easy customer engagement. It makes people feel happier and more secure with a product when they know they can get in touch with someone quickly and easily for support
Recommendations to others considering the product:
I would give this product a chance, especially if you're already using Zendesk.
Great so far
What do you like best about the product?
I like it because it's a fast way to help customers instead of waiting for emails.
What do you dislike about the product?
What I dislike is that sometimes there's a delay in the chat and it can cut off.
What problems is the product solving and how is that benefiting you?
To give out refunds and create reservations
The Love of ZD
What do you like best about the product?
I love that the platform allows you to have a one stop shop experience.
What do you dislike about the product?
I dislike that the platform can sometimes be a bit glitchy.
What problems is the product solving and how is that benefiting you?
We are answering email, calls and text messages while using the platform.
Recommendations to others considering the product:
There is nothing that I have to say.
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