Zendesk Suite
ZendeskExternal reviews
6,666 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Outstanding service, terrible customer support
What do you like best about the product?
Zendesk offer an outstanding service, it is far better than any other service provider out there, at an affordable cost too.
What do you dislike about the product?
Zendesk offer terrible customer support, it often takes 10+ days to solve a simple issue if it not classed as "critical". billing issues also takes a very long time to resolve.
What problems is the product solving and how is that benefiting you?
Zendesk has provided an excellent service to our customers, we have been able to solve issues at a rapid rate, however due to Zendesk's poor customer care we are ending our agreement with them at the end of the month.
Recommendations to others considering the product:
If you are looking for a customer service Helpdesk then Zendesk is the one. If you're looking for a relationship with your provider, Zendesk is not the one.
"Extraordinary detailing and incorporations!"
What do you like best about the product?
I joined an association that didn't beforehand have an assistance work area, or an assistance work area work process. The arrangement was a Slack channel where individuals posted their solicitations and they were reacted to specially appointed. I had the capacity to rapidly get the group set up with a Zendesk record and utilize existing API/account connectors to transform the present work process into a work process that sends tickets from Slack to Zendesk dependent on a client's message response. Another message response shuts the ticket. I currently have giving an account of reaction times, ticket reiteration, and real episodes with no change on the client end.
What do you dislike about the product?
There's very little to disdain. Zendesk is evaluated incredible, functions admirably, and gives me the information I have to achieve my execution measurements.
What problems is the product solving and how is that benefiting you?
The issue was getting measurements from the present help work process without hindering or changing client association to an extreme. I had the capacity to execute it flawlessly and would now be able to remove measurements from Zendesk toward the back.
Recommendations to others considering the product:
We suggest Zendesk for the administration of the reports. It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to associate by different methods either by email or telephone and permits to follow calls. We prescribe it.
zendesk input
What do you like best about the product?
I really enjoy the reporting aspect! I like how you can see how many calls people take compared to how many you made. I also like when someone responds back it changes the color of the ticket so you know they responded.
What do you dislike about the product?
I do not like how the leftover tickets do not send everyone a warning that someone responded.
What problems is the product solving and how is that benefiting you?
A way to communicate with customers and other business parters.
Recommendations to others considering the product:
Made it easier to know when someone responds back to your email instead of always have to check and see if they responded. I also wish you could un-send an email if you made a mistake or a mispelling.
Uneven User Experience
What do you like best about the product?
That I could input part of the name of a field and it would show up.
What do you dislike about the product?
I did NOT like that filters would not stay applied. Even when I put it in the settings that I wanted newest items first, it was still overrode by other settings. I had to click the filter button every time I refreshed the page.
Also, I had a bad week where I got several bad quality scores and my score NEVER increaseed after that. I had 5 good reviews in a row and it barely moved 2 points.
Also, I had a bad week where I got several bad quality scores and my score NEVER increaseed after that. I had 5 good reviews in a row and it barely moved 2 points.
What problems is the product solving and how is that benefiting you?
I was assisting customers. Benefits include streamlined assistance for customers.
Recommendations to others considering the product:
Make sure you set the product up very well, or else it will be a hindrance to your staff.
One of the best Support Handling Panel
What do you like best about the product?
Zendesk support has different following features:
1) Easy to use for a non-technical person.
2) We can create a different number of agents to make the support process manageable.
3) Zendesk provides different support types like chat, talk along with email support.
4) One of the coolest thing is that they provide API support for developer.
1) Easy to use for a non-technical person.
2) We can create a different number of agents to make the support process manageable.
3) Zendesk provides different support types like chat, talk along with email support.
4) One of the coolest thing is that they provide API support for developer.
What do you dislike about the product?
Following are the dislike points:
1) Zendesk support is quite expensive for the normal user.
2) Unable to edit a reply once delivered.
3) Searching isn't quite interesting.
1) Zendesk support is quite expensive for the normal user.
2) Unable to edit a reply once delivered.
3) Searching isn't quite interesting.
What problems is the product solving and how is that benefiting you?
In order to provide service to user asap, we used zendesk support, so that we can interact with our clients quickly and resolve their queries asap. With different agents, ticket management process is very easy. We can create macros of usually used reply and send it in future by just one click. We can set proiorities of ticket for different agents
Recommendations to others considering the product:
If you wanna make you users happy with great support, then zendesk support is very good option for you. You can reply your users faster and provide better customer satisfaction and gain goodwill.
Zendesk for Customer Support
What do you like best about the product?
It's a way to respond quickly to help customers, through either email, chat, or system ticket.
What do you dislike about the product?
I have no complaints about Zendesk ticketing
What problems is the product solving and how is that benefiting you?
It helps us stay on top of customer needs & questions, & direct them to the correct department. Monthly reporting helps us make sure we're fast and thorough with our responses.
Good platform but customer service needs improving
What do you like best about the product?
Zendesk offer a great service at an industry-standard cost, depending on the tier of Zendesk you get access to great software.
What do you dislike about the product?
Whenever we contact Zendesk, they take 10+ days to resolve issues, this is not good for a business relationship.
What problems is the product solving and how is that benefiting you?
Mainly customer support quires as well as client support.
Recommendations to others considering the product:
A great platform but can become very costly and the level of support from Zendesk is poor
Zendesk Rules!
What do you like best about the product?
Zendesk support is very helpful in organization, and keeping records. When helping customers it is ideal to find all the necessary information of a customer case, whether it was weeks or months ago. Zendesk is very refreshing in the way it organizes and store information and tickets.
What do you dislike about the product?
Zendesk doesn't have anything worth complaining about!
What problems is the product solving and how is that benefiting you?
Customers consistently tell us how they appreciate the note keeping and care we take on their accounts.
Great Chat Service
What do you like best about the product?
The chat service is easy to use and makes communication with multiple customers at a time a breeze. Chat logs migrate seamlessly into the Zendesk ticketing system so we have a good history of chats with customers.
What do you dislike about the product?
Haven't had any service or feature breaking issues with Zendesk chat so far
What problems is the product solving and how is that benefiting you?
We are getting good insights into our chat metrics with the real-time monitoring so we can see live chat volume, agent performance, and visitor experience.
Recommendations to others considering the product:
It's a great service that will give you better tools to see how your agents are handling chats and how the overall customer experience is
Quick, Simple and user friendly
What do you like best about the product?
Zendesks simple and minimalistic layout is really easy on the eye and so simple to get around
What do you dislike about the product?
Its not always obvious where things are, can require some looking about
What problems is the product solving and how is that benefiting you?
Easy supporting for customers
Recommendations to others considering the product:
Super user friendly for both customers and agents
showing 5,101 - 5,110