Zendesk Suite
ZendeskReviews from AWS customer
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A software for all needs
What do you like best about the product?
We like the way in which we can solve each question to our clients about any issue without much complication, this makes us feel better served, the clients of our company can sometimes be very demanding and we try to give it the best, through Zendesk we are sure of the comfort you feel.
What do you dislike about the product?
Although Zendesk has mobile integration I prefer to use it directly from the platform, it is much better designed and does not cause too many problems.
What problems is the product solving and how is that benefiting you?
It turns out to be a very useful application for our company, because with its tools each client can access and see for himself all the tickets, the support in real time is very well designed and we love it.
One of the more user friends support options out there
What do you like best about the product?
This program was very easy to use. Very easy to implement and learn how to use. They have a lot of great DIY resources. Integration with project management platforms.
What do you dislike about the product?
Nothing glaring on the negative side of this software
What problems is the product solving and how is that benefiting you?
Manage customer support tickets. Integrate support requests with development project management
Clean Interface
What do you like best about the product?
This platform is very easy to use and I like that I can view all past tickets and you can see the events that take place within in each ticket. This makes it very clear as to who made changes and what changes were made in each ticket.
What do you dislike about the product?
There are additional apps that you can use, however, the app I most utilize, "Solved Ticket Progress Bar", does not track the number of solved tickets accurately. I do like the memes when you do hit your goal.
What problems is the product solving and how is that benefiting you?
I am able to resolve customer issues quickly and set certain tickets as pending so that I may follow up on that ticket.
Recommendations to others considering the product:
This is a really great way to track what questions are coming in so that you can view trends in service. It also tracks what users have made edits to each ticket. It also clearly shows what tickets are open or pending and to whom they are assigned and what is being worked on to complete each ticket and address each customer question. The data acquired is fantastic and shows how many tickets you've completed and the ability to add tags helps to organize what each ticket was mainly about. You also have the option to create macros which make it easier and faster to respond to students when asked questions that are easy to answer or have been asked often. I would recommend using Zendesk if data tracking is important. The ease of use of the platform is great as well. There are a few times where I've experienced Zendesk being down but does come back online within a few hours usually.
Best ticket support system
What do you like best about the product?
It support browser based ticket support system
What do you dislike about the product?
A little pricey for big customers. Should bring down price a bit to stay in market as there are many
What problems is the product solving and how is that benefiting you?
End clients support calls and issues
Recommendations to others considering the product:
Bring down price a little bit
Great reporting and integrations!
What do you like best about the product?
I joined an organization that didn't previously have a help desk, or a help desk workflow. The solution was a Slack channel where people posted their requests and they were responded to ad-hoc. I was able to quickly get the team set up with a Zendesk account and use existing API/account connectors to turn the current workflow into a workflow that sends tickets from Slack to Zendesk based on a user's message reaction. Another message reaction closes the ticket. I now have reporting on response times, ticket repetition, and major incidents with no change on the user end.
What do you dislike about the product?
There's not much to dislike. Zendesk is priced great, works well, and gives me the data I need to reach my performance metrics.
What problems is the product solving and how is that benefiting you?
The issue was getting metrics from the current support workflow without interrupting or changing user interaction too much. I was able to implement it perfectly and can now extract metrics from Zendesk on the back-end.
Recommendations to others considering the product:
Try it! It's easy to set up!
Zendesk is what we needed to integrate our support
What do you like best about the product?
It is complete. As far as support representation work is concerned, it is simple, to the point, and it integrates well with many tools because it is such a large company, Our company has been using Zendesk for 8 years, Zendesk as a tool does what it is supposed to do what should he do
What do you dislike about the product?
Some of the basic settings are so deep and so extensive that you will spend hours reading the Help articles to understand how to customize your ticket form. It is NOT friendly for small businesses.
What problems is the product solving and how is that benefiting you?
is a great intuitive, dynamic and easy-to-use customer service tool that allows the use of macros to optimize messages to customers.
Zendesk is easy to implement and with adaptable prices. I have recommended this tool to several friends for their organizations.
Zendesk is easy to implement and with adaptable prices. I have recommended this tool to several friends for their organizations.
Grat product
What do you like best about the product?
I enjoy the platform overall. I find it easy to get around and search in.
What do you dislike about the product?
When a customer can close out their own ticket accidentally yet need a reply. I wish there would be an option for 'do you need a reply?' when the customer finishes their question.
What problems is the product solving and how is that benefiting you?
Order issues, overall customer support. It feels a bit like a chat which makes it feel more approachable.
Recommendations to others considering the product:
Go for it! It works well and has some great features for customer support.
Excellent Cloud App for support and live chat
What do you like best about the product?
The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages.
What do you dislike about the product?
I do not dislike the application at all, however, I would like it to have much more features for the same price.
What problems is the product solving and how is that benefiting you?
I've solved doubts of my clients and I have supported them in an interactive way at the moment they need it through the chat on the website.
Recommendations to others considering the product:
If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny.
Zendesk
What do you like best about the product?
I love the simplicity and the many different features it provides to the Administrators.
What do you dislike about the product?
I don’t like the fact that you are not able to look back at different tickets you’ve from along time ago.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a ticketing agent to allow user to connect with us.
Zendesk Review
What do you like best about the product?
The capability to create macros and filter folders for different cases of issues.
What do you dislike about the product?
The accuracy of filtering into sub folders but I believe that's inevitable.
What problems is the product solving and how is that benefiting you?
Massive clutter of emails and concerns all in one place and then subfolders to organize cases by urgency.
Recommendations to others considering the product:
Great for customer service/ helpdesk teams to answer and solve cases in a more effective way.
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