Zendesk Suite
ZendeskReviews from AWS customer
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Great project management too
What do you like best about the product?
ZenDesk is great for submitting and managing forms and tickets, project management communications, collaboration, etc.
What do you dislike about the product?
Sometimes I get repeat emails from ZenDesk and our company used, several ZenDesk portals which can be confusing
What problems is the product solving and how is that benefiting you?
Project management, HR functions, IT services
Recommendations to others considering the product:
Very functional!
Easy
What do you like best about the product?
Customer Service inquiries are fast and efficient
What do you dislike about the product?
Not a 1 on 1 interaction meaning a couple reps will handle 1 call
What problems is the product solving and how is that benefiting you?
It is efficient in the response time
Professional and Streamlined
What do you like best about the product?
I like how easy it is to correspond with the customer and resolve their issue
What do you dislike about the product?
I honestly haven't had any issues with Zendesk
What problems is the product solving and how is that benefiting you?
mainly I use it to support the customer and resolve any issues they may be having. I find it easy to locate closed tickets and perform followups.
Recommendations to others considering the product:
If you need a solution to help you correspond with your userbase in a simple and streamlined fashion, zendesk is a great solution. I've used freshdesk and parature as well, and prefer Zendesk for the usability.
easy tech support
What do you like best about the product?
zen desk makes it easy to submit a tech support ticket and route it to the right IT person
What do you dislike about the product?
required fields are sometimes irrelevant
What problems is the product solving and how is that benefiting you?
all tech support issues are routed and managed through zendesk
Jewel's Zendesk talk facts
What do you like best about the product?
I like the fact that I can be away from my desk and still handle each call as if I were right there. it helps to consult clients etc.
What do you dislike about the product?
I don't like the fact that I can and do receive two emails or tickets of the same call each time one comes into my email there's 1 ticket but two different emails of the same thing
What problems is the product solving and how is that benefiting you?
many problems are being resolved w/ zendesk It allows our clients to leave detailed messages with it being timestamped as before the app we used did not timestamp.
Recommendations to others considering the product:
yet, it's by far the best talk system app we've ever used/experienced in this company and we are very much happy w/it
Zendesk Decent
What do you like best about the product?
Good mobile app, great history tracking, good use of canned messges
What do you dislike about the product?
Can’t set out of office hours without having to click that you’re active when you return.
What problems is the product solving and how is that benefiting you?
Great history tracking and client management. Notes sections helpful
We have been Using Zendesk for 2 years
What do you like best about the product?
Zendesk has really set the bar for what a helpdesk should be. The ticket system, the integrations, everything just works.
What do you dislike about the product?
The cost. Really that is the major hurdle for most. Thankfully, they have a startup program which gives you the ability as a startup to afford some of the enterprise features.
What problems is the product solving and how is that benefiting you?
Dealing with new customers and their questions.
Recommendations to others considering the product:
If you are looking for support software and willing to take a bit of time to learn how to maximize all of its capabilities, Zendesk is for you.
Zendesk Chat Rocks!
What do you like best about the product?
Zendesk provides a great way to facilitate communication with your customer base. It's easy to use and the take rate is great!
What do you dislike about the product?
There is not much to dislike! They could make the authoring system a bit more intuitive.
What problems is the product solving and how is that benefiting you?
Offering a chat session when on a support page.
Zendesk Talk is best way to personalize Support
What do you like best about the product?
What I liked about Zendesk Talk is that it's a cloud-based system so easy to access when we want and secondly the call feature as it helps to provide real-time and personalize support to our clients. It also allows personalizing greetings and record calls.
What do you dislike about the product?
There is nothing much that i dislike about it as it has helped us refine our customer experience. but the training and implementation took long.
What problems is the product solving and how is that benefiting you?
It has helped us resolve our customer experience and provide real-time and quick response to our clients as well it has helped us manage the flow of questions.
Recommendations to others considering the product:
Really recommended if you have a big customer base and you want to clear out questions and queries in an efficient and real-time manner. It may help you build a strong brand.
So user friendly
What do you like best about the product?
Zendesk is like a one stop shop. I’m able to find the answer to user inquiries all in one system.
What do you dislike about the product?
I haven’t really found anything I dislike and I’ve been using it a little over a year.
What problems is the product solving and how is that benefiting you?
I am sending emails to Ibotta app users. I like the ability to have prewritten emails(macros).
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