Zendesk Suite
ZendeskReviews from AWS customer
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ZenDesk is the most streamlined support software
What do you like best about the product?
I really like how easy and simple it is to track customer contacts from the first support inquiry through the whole process of troubleshooting or problem-solving from start to finish.
What do you dislike about the product?
I don't like that it doesn't have between integration with my Shopify website and store. Rather than having to email the support address I'd love it if they'd roll out a plug-in capability for me to integrate directly in the Shopify interface.
What problems is the product solving and how is that benefiting you?
I've been managing customer concerns about their order status or problems with the products they've received. Prior to this implementation I was simply using a basic Google form and it was difficult to track customer interactions throughout the process from start to finish; whereas ZenDesk has given me much better continuity and ability to track my resolution status easily.
Recommendations to others considering the product:
Just do it!
Great for small teams.
What do you like best about the product?
Lots of integration options, easy to setup. High availability, very easy ticket management, and quick email responses.
What do you dislike about the product?
User management can be cumbersome. Also it takes a while to setup.
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though)
What problems is the product solving and how is that benefiting you?
Provide direct support to the users of our apps during large projects.
Recommendations to others considering the product:
The triggers are extremely helpful. Especially when your team is small and no one is on it 24x7 - you can get notified right away when any issue occurs.
Industry standard, but competitors now offer better features.
What do you like best about the product?
The use is relatively straightforward, if basic in terms of feature set.
What do you dislike about the product?
It offers about everything you would expect, but without extensive knowledge you will miss out.
What problems is the product solving and how is that benefiting you?
If you are totally new to the world of CS like I was, Zendesk is a fantastic introduction.
Recommendations to others considering the product:
Seek web dev assistance in setting up your help portal for a better user experience.
Easy to Navigate, Not so easy to see historical data
What do you like best about the product?
The ability to customize tickets to meet our needs. Easy to navigate, very intuitive.
What do you dislike about the product?
The ticket view, it's not very easy to see the historical information within a ticket. A lot of scrolling.
What problems is the product solving and how is that benefiting you?
Managing customer issues and being able to determine what are biggest issues are, defects, enhancements.
Recommendations to others considering the product:
Be patient and play around with the application as much as possible.
Zendesk Support makes Managing Tickets Easy
What do you like best about the product?
Zendesk Support is super easy to use. I can update tickets from my desk via the website, my phone via the app, and even by simply responding to the emails generated by the system.
What do you dislike about the product?
I've had some trouble sharing tickets with other support teams in the past, but Zendesk seems to have fixed this problem
What problems is the product solving and how is that benefiting you?
We now have a single helpdesk service here at work, we can assign tickets back and forth between different support teams, which we were never able to do before.
Recommendations to others considering the product:
You will love it!
Great project management too
What do you like best about the product?
ZenDesk is great for submitting and managing forms and tickets, project management communications, collaboration, etc.
What do you dislike about the product?
Sometimes I get repeat emails from ZenDesk and our company used, several ZenDesk portals which can be confusing
What problems is the product solving and how is that benefiting you?
Project management, HR functions, IT services
Recommendations to others considering the product:
Very functional!
Easy
What do you like best about the product?
Customer Service inquiries are fast and efficient
What do you dislike about the product?
Not a 1 on 1 interaction meaning a couple reps will handle 1 call
What problems is the product solving and how is that benefiting you?
It is efficient in the response time
Professional and Streamlined
What do you like best about the product?
I like how easy it is to correspond with the customer and resolve their issue
What do you dislike about the product?
I honestly haven't had any issues with Zendesk
What problems is the product solving and how is that benefiting you?
mainly I use it to support the customer and resolve any issues they may be having. I find it easy to locate closed tickets and perform followups.
Recommendations to others considering the product:
If you need a solution to help you correspond with your userbase in a simple and streamlined fashion, zendesk is a great solution. I've used freshdesk and parature as well, and prefer Zendesk for the usability.
easy tech support
What do you like best about the product?
zen desk makes it easy to submit a tech support ticket and route it to the right IT person
What do you dislike about the product?
required fields are sometimes irrelevant
What problems is the product solving and how is that benefiting you?
all tech support issues are routed and managed through zendesk
Jewel's Zendesk talk facts
What do you like best about the product?
I like the fact that I can be away from my desk and still handle each call as if I were right there. it helps to consult clients etc.
What do you dislike about the product?
I don't like the fact that I can and do receive two emails or tickets of the same call each time one comes into my email there's 1 ticket but two different emails of the same thing
What problems is the product solving and how is that benefiting you?
many problems are being resolved w/ zendesk It allows our clients to leave detailed messages with it being timestamped as before the app we used did not timestamp.
Recommendations to others considering the product:
yet, it's by far the best talk system app we've ever used/experienced in this company and we are very much happy w/it
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