Zendesk Suite
ZendeskReviews from AWS customer
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Outstanding Solution
What do you like best about the product?
I have been using Zendesk at my company and at some of our clients for us. It is easily the best solution out there and I have seen quite a lot. The best feature for me is the ease to set it up and use it. I mean you can literally be up and running with a support solution that beats most other offering within just a few hours. It also scales and adjusts really well. I mean we are using just a few features for customer facing support in my company, but I have used it in large scale operations that have been using all the bells and whistles. Out of the box, it can handle anything from support tickets to knowledge base and support forums. Last, but not least, it integrates well with other solutions. For example, we are using Jira to track our development work and we got it working within minutes.
What do you dislike about the product?
Honestly, I can't think of anything I don't like about the software!
What problems is the product solving and how is that benefiting you?
For us, it is handling customer tickets and we also have been able to feed these support tickets to our developers without having to have the customer communicate with the developer directly. With a little bit of extra effort, it also helps us to avoid duplicate tickets.
Recommendations to others considering the product:
I think it can handle different industries very well and, most importantly, it is easy to use for customers. My recommendation is to start with your most important features and then add additional features over time.
Powerful helpdesk software for better business and customer satisfaction.
What do you like best about the product?
Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support .Zendesk has a great job in seriously improving their product listening to their customers and releasing new features to make their customers feel very happy. it is fully featured and comprehensive .
What do you dislike about the product?
The least about the software is that this software is getting struck sometimes due to adequate request and on multiple selection and the latest software is now which is working very fine and fast
What problems is the product solving and how is that benefiting you?
It helps us better understand the pending issues and what are the better ways is minimizing the issues in future and additions features i like the most are as below:
1)Open API
2)We can export the tickets to view in CSV.
3)Include public and private forms
4)SSO with twitter Facebook
1)Open API
2)We can export the tickets to view in CSV.
3)Include public and private forms
4)SSO with twitter Facebook
ZenDesk works well for CS
What do you like best about the product?
It automates most of the process. It is very customizable to fit the companies needs.
What do you dislike about the product?
UI could be improved a little bit. There are some glitches with timing.
What problems is the product solving and how is that benefiting you?
Customer inquiries. We are able to filter inquiries by the department and easily assign them where they need to be.
Convenient and Easy to use
What do you like best about the product?
This is very easy to use and allows us modern opportunity to interact with customers on their terms.
Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site.
Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site.
What do you dislike about the product?
Sometimes the program freezes or kicks you out for no reason.
What problems is the product solving and how is that benefiting you?
Communication with customers! Not everyone likes talking on the phone or making a phone call. They prefer to click the 'chat now' button to have their questions or issues addressed.
Zendesk Chat Review
What do you like best about the product?
Amazing Support Chat platform. I use it daily to handle customer issues. The ability to craft the support environment to be transparent for team members to collaborate is a unique feature that really allows my team to work with each other to best support our Customers.
What do you dislike about the product?
The platform is RAM intensive on the hardware side, have noticed some latency issues when using a laptop with 8GBs of RAM, this has been reported by several of my peers as well. Only seems to be an issue when 3 or more chats are going simultaneously on one machine. Didn't notice this occurring on a laptop that was beefed up with 16GBs of RAM.
What problems is the product solving and how is that benefiting you?
I am solving website and server issues for a hosting company. Our customers are easily able to communicate with the support team and share what they are experiencing through drag and drop capabilities with screenshots and text files. The customer is easily able to pass any vital info to the tech through these methods allowing our support team to more quickly pinpoint the issue and reach a resolution.
Perfect Customer Support App
What do you like best about the product?
Zen desk gives a customer support platform that is easy to use, presents all the data in one place, allows multiple operators and tracks customer queries.
What do you dislike about the product?
Installing Zen Dest needs a little knowledge of coding.
What problems is the product solving and how is that benefiting you?
Customer ticket service, allows our customers to interact with support agents without having to speak on the phone.
Recommendations to others considering the product:
Its free to use, install the free version first. Its limited to one operator so you can see if it will work for your company.
Zendesk - Quick and Easy
What do you like best about the product?
I like the fact that all changes load in real time. Unlike HP Service Manager, the page doesn't load after every change is made. ZenDesk allows for collaboration between multiple people who are working on different parts of the same ticket
What do you dislike about the product?
It appears to be difficult to look at a colleague's queue in order to see what tickets they have pending. It would be nice to have a snapshot of a colleague's current view of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to track our IT tickets in real time. As I have written previously, the main benefit is that it allows us to collaborate on the ticket in real time.
All arround a complete solution
What do you like best about the product?
Excellent service all arround, fast chat support and various customization features
What do you dislike about the product?
I really dont have major complains to show
What problems is the product solving and how is that benefiting you?
Live chat with my clients, a better relationship with them
Recommendations to others considering the product:
I would actively recommend everybody looking for a live chat solution to try Zendesk
Great Tool for Tracking Customer Interactions
What do you like best about the product?
The ability to easily find previous interactions with the caller.
What do you dislike about the product?
Sometimes there was an issue when the phone was forwarded to my cell.
What problems is the product solving and how is that benefiting you?
We can easily interact with our customers via chat, email and phone all in one place. It makes it easy to keep track of customer interactions.
Excellent product, very intuitive
What do you like best about the product?
I have to appreciate that this is a very user friendly and intuitive tool
What do you dislike about the product?
NA, i have no dislikes at this time. the product has been living up to my expectations
What problems is the product solving and how is that benefiting you?
Our ticketing system has improved our workflow and response time.
Recommendations to others considering the product:
Very intuitive, user friendly
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