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Easy and Straightforward
What do you like best about the product?
Multple methods of submitting tickets, easy to use interface.
What do you dislike about the product?
Reopened ticket when user says “thanks.”
What problems is the product solving and how is that benefiting you?
Finding issues before they happen. Provide training after identifying pain points.
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The best.
What do you like best about the product?
Very easy to use, integrates with other apps and makes it easy to help clients.
What do you dislike about the product?
Wish tickets were a bit easier to manage.
What problems is the product solving and how is that benefiting you?
Connects all necessary staff to issues and questions to quickly get a resolutio. Everybody can see tickets and do what’s needed to get things done fast.
Desktop support
What do you like best about the product?
Best support with fast response..Had fastest experience with the software
What do you dislike about the product?
Not available at anytime.. Expensive in price
What problems is the product solving and how is that benefiting you?
Best support
Recommendations to others considering the product:
Good service
Easy to Use - No Training Necessary!
What do you like best about the product?
Simple and straightforward. Most everything is intuitive.
What do you dislike about the product?
Almost too basic. Users with experience in more robust systems may be initially confused by how slim the interface is.
What problems is the product solving and how is that benefiting you?
Customer inquiries via our website form.
ZD
What do you like best about the product?
That you can see everyone and it is so searchable
What do you dislike about the product?
How confusing the search functions are.
What problems is the product solving and how is that benefiting you?
Live customer questions and finding the answers
Zendesk Review
What do you like best about the product?
An all in one ticket tracking app in the cloud that you can access from anywhere. It even has a mobile app for your phone. You have a queue for inbound requests which agents can pull requests from into their own queue.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
What problems is the product solving and how is that benefiting you?
Having a central place for supporting our customers. Providing documentation that is part of the support platform that customers can view before submitting a request.
Allowing manager the ability to view reports and track KPI and tends of requests.
Allowing manager the ability to view reports and track KPI and tends of requests.
Recommendations to others considering the product:
Keep doing what you are doing.
Simply the best
What do you like best about the product?
Its simple and professional and has a lot of useful integrations
What do you dislike about the product?
The new addon and improvements are starting to ramp the price up a bit.
What problems is the product solving and how is that benefiting you?
This is our primary support tool and I am able to report and manage my metrics. I also really like the Support app on the IPad
Recommendations to others considering the product:
I don't know if anyone else offers a more comprehensive solution
Intuitive, Easy to Use
What do you like best about the product?
There are many different channels of support you can browse theough to provide the best service possible to your clientelle.
What do you dislike about the product?
If there are multiple people on a server it tends to get really laggy even if youre hardlined in.
What problems is the product solving and how is that benefiting you?
Creating exchanges/returns, answering emails. Its super streamlined.
Great product, simplified our Help Desk ticketing
What do you like best about the product?
Before we used ZenDesk for our IT help desk ticketing, requests came in via email and it was hard to track status and ensure all issues were resolved. This product has simplified that immensely.
What do you dislike about the product?
Hard to include images with support tickets (tricky when trying to include a screenshot as a reference to show what the issue is).
What problems is the product solving and how is that benefiting you?
Help Desk ticketing, tracking status and who is working on resolving all issues.
Zendesk Support System
What do you like best about the product?
Zendesk is very easy to use and has a variety of apps that makes support teams very efficient to support different customers.
What do you dislike about the product?
The one thing that makes Zendesk not likable is the fact that sometimes the tickets dont automatically get sent or that you have to go through different stages to make sure the ticket is solved when your done assisting a customer.
What problems is the product solving and how is that benefiting you?
We solved Mobile issues, data, calls, text, and device issues.
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