Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great for reporting, not so great on the customer's experience
What do you like best about the product?
I love how robust this thing is. The chat module can be completely customized with color, size, questions, etc., and you can have it only appear to select groups (which can be connected up to salesforce to determine the right groups). It works really well for our tickets and to be able to disposition out our tickets to go 3-4 layers deep into why they're actually chatting in. The reporting is incredible as well. If you're connecting Zendesk up to a BI reporting tool, their API is very robust, and you can pull almost everything that you can dream up through it.
What do you dislike about the product?
The two things that haven't been ideal are the setup required and the customer's experience. This requires an enormous amount of time to setup correctly (months). And unless you have a technical in-house team, you'll be paying a lot money to Zendesk for pro-services (they do have a lot of good crowd-sourced help-articles online which definitely helped). The second was this definitely feels like a tech-support tool. Some might say "well duh, that's what it is." They're right, but the UI and feel of the chat could be better to create a better experience for the customer. When you don't have chat agents online, It doesn't feel like a conversation, it feels like you're creating a ticket that will get looked at soon.
What problems is the product solving and how is that benefiting you?
Customer support and technical services.
Recommendations to others considering the product:
Have a techincal in-house team.
Zenful Zendesk Support
What do you like best about the product?
Zendesk allows me to easily manage multiple customer tickets. It gives you the option to also display by dates so you can help customers in chronological order.
What do you dislike about the product?
I wish there was feature that can label all the easy tickets by color. Sometimes doing the east stuff first can free up time for difficult request. However, it takes a lot of time to go through each ticket and to find the tickets that are easy to handle with out effort. If they can accomplish this it would be way better!
What problems is the product solving and how is that benefiting you?
Zendesk basically creates a CRM so that any employee can pick up from where the last employee left off at. It also allows you to easily track returns and make returns. Honestly, it is a very useful took for everyone here in the call center. I stand by it all the way.
Recommendations to others considering the product:
make chat available
Easy to Navigate, Program, Use
What do you like best about the product?
Zendesk has a number of functions allowing emails, calls, and chat between customer service reps and customers. I like that you can use multiple functions at once, emailing in a ticket while replying to a chat. It is so easy to set triggers, manage the flow of incoming tickets, set goals, and read clear metrics. Getting new customer support agents set-up is simple, with a beautifully designed interface. Zendesk is a clear and simple tool that makes communicating with customers manageable and easy.
What do you dislike about the product?
Zendesk can be somewhat glitchy sometimes. There are a few things I would like to be able to do but cannot (For ex. Closed tickets cannot be reopened). I have not run into many problems as Zendesk is easily customizable and can be formed to fit any companies needs.
What problems is the product solving and how is that benefiting you?
Zendesk allows our company to manage and maintain a direct line of communication between users and customer service.
Recommendations to others considering the product:
Use it! It is absolutely wonderful!
The only way to reach Correspond.
What do you like best about the product?
I like that at its busiest the Zendesk service still makes its understandable and easy to use.
What do you dislike about the product?
I do dislike that tags can be a bit too cumbersome at times.
What problems is the product solving and how is that benefiting you?
We are reaching out to our growing subscriber base and making it possible to be reached even as our numbers increase.
Incredible Productivity tool
What do you like best about the product?
Super simple to get setup and create rules for support request creation and modification. Has completely revamped the productivity here and given our small IT staff control over all requests that come in and stay organized.
What do you dislike about the product?
Email setup took a bit of work, but I think it was probably due more to our hokey setup than anything else.
What problems is the product solving and how is that benefiting you?
Central tool for all of our in house Help Desk.
Easy Customer MGMT Software
What do you like best about the product?
Ease of use, it is very easy to create and manage tickets
What do you dislike about the product?
Some functionality could be improved, for example reporting and integrations
What problems is the product solving and how is that benefiting you?
customer support ticket management. It has helped us lose less tickets and work more efficiently
Recommendations to others considering the product:
Go for it! IT will help streamline processes and help drive improvement. It is such a great product that I think it could be widely used in the industries
Making it easy to connect with consumers
What do you like best about the product?
I like how easy the features are to use and how comprehensive they are. Zendesk helps us maintain valuable relationships with our consumers through support on multiple platforms and integration options.
What do you dislike about the product?
I have no complaints about ZenDesk. It has met all of my needs thus far.
What problems is the product solving and how is that benefiting you?
ZenDesk makes it possible to ensure we are connecting reliably and quickly with our consumers. The integration makes it easy to address tickets from many platforms and on-the-go, which helps with our consumer satisfaction level.
ZENDESK SUPPORT
What do you like best about the product?
ITS END USER OR CUSTOMERS . END USERS ARE ALSO SOMETIMES REFERRED TO AS CUSTOMERS. THESE ARE PEOPLE WHO GENERATE SUPPORT REQUESTS FROM ANY OF AVAILABLE SUPPORT CHANNELS AND ANYONE CAN SUBMITTED A TICKETS
What do you dislike about the product?
WELL SOMETIMES IT CAN BE PROBLEM IF ANYONE CAN USE THIS SERVICES INCLUDED HACKERS SOMETHING TO THINK ABOUT
What problems is the product solving and how is that benefiting you?
VERY PRODUCTIVE WAYS AND HIGHY INTERACTION COMMUNICATION THAT YOU NEED
Recommendations to others considering the product:
1A VERY GREAT TOOL TO USE I HIGHLY RECOMMEND WITH BUT SECURITY KIND OF LOW TO PROTECT YOUR DATA MY OPINION
How zendesk improve the costumer service
What do you like best about the product?
Our company was a little bit scared to start to use a costumer service new tool also because it was a such a large amount of money without getting any goods but i received an email the minute the money was received saying that they have received the funds and that the watch is on its way.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
What do you dislike about the product?
Get to use with the tools at the beginning was difficult to catch it but after you get it you can work with it just with the eyes close.
What problems is the product solving and how is that benefiting you?
Costumer service experience by call chats and email.
Recommendations to others considering the product:
From now nothing
Solid UX, Reduces Customer Service Bloat and the AI is Handy
What do you like best about the product?
Zendesk Guide helps to decrease the amount of time we need to have customer service agents on our chat system and also gets users to answer more quickly than if they just went straight to a chat agent. The answer bot has been helpful at uncovering common problems with our services.
What do you dislike about the product?
Sometimes we don't have enough answers setup for customers to find what they want which causes frustration. We're still building out more answers.
What problems is the product solving and how is that benefiting you?
Easing the load on our small customer service team.
showing 5,151 - 5,160