Zendesk Suite
ZendeskExternal reviews
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Zendesk is the way to go!
What do you like best about the product?
It gives you stats and analytics of your customer support. It also gives suggestions of what can be improved in your customer support.
What do you dislike about the product?
I wish there was a page where you could view your agent analytics separately.
What problems is the product solving and how is that benefiting you?
So many.. it gives you stats of why customers are reaching out. If too many people are reaching out for the same issues, you can find a way to fix the issue to decrease tickets.
Excellent Tool for Customer Analytics
What do you like best about the product?
- easy to understand and make new dashboards
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
What do you dislike about the product?
- a little bit of a learning curve
- I haven't found the product integrations useful
- I haven't found the product integrations useful
What problems is the product solving and how is that benefiting you?
- better understanding customers and their behaviors
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
Zendesk Review
What do you like best about the product?
Zendesk Explore provides a fast and easy way to create dashboards and reporting to see day to day metrics.
What do you dislike about the product?
I dislike that it doesn't have the option to click on the tickets that the agents have already worked on to take a closer look.
What problems is the product solving and how is that benefiting you?
We are solving reporting issues and ways to track metrics.
Zendesk
What do you like best about the product?
That we can communicate between internal and public on the same ticket easily.
What do you dislike about the product?
Not being able to solve the ticket out without it being assigned to you/someone. Which makes it hard for your team to see some thing pop back up.
What problems is the product solving and how is that benefiting you?
We are able to keep track of orders, reach out to clients, and contacts.
Recommendations to others considering the product:
Great ticketing system to keep track of orders
Zendesk Explore
What do you like best about the product?
Zendesk has some powerful features for support. I like the UI because it was simple and easy to use.
What do you dislike about the product?
I did not like the support for the product that much. They were kind of slow.
What problems is the product solving and how is that benefiting you?
We used it primarily for analystics and measuring customer experience
Great tool for analyzing our quality of customer service
What do you like best about the product?
The interface is super clean and makes it easy to track our analytics and use that data to improve our customer service process.
What do you dislike about the product?
The price is a lot for a team our size.
What problems is the product solving and how is that benefiting you?
We're able to solve a lot of problems by being able to filter our data by a lot of different sub categories. We can also export our data into different software tools we use.
Recommendations to others considering the product:
I'd recommend it. Really easy to use, especially for less tech savvy people.
Zendesk
What do you like best about the product?
User friendly and I like the leaderboard.
What do you dislike about the product?
It’s expensive to add a lot of the features I want.
What problems is the product solving and how is that benefiting you?
All IT issues among users are tracked here.
By far my favorite support system for businesses and consumers.
What do you like best about the product?
I like how Zendesk can be integrated with Shopify. It makes it so easy because when a new ticket is created, it will give you all of the info such as the past order numbers, name, address, etc. Plus it’s also very easy to assign tickets to agents and keep track of overall tickets.
What do you dislike about the product?
I dislike how only a few agents are allowed on the lower/inexpensive rates.
What problems is the product solving and how is that benefiting you?
The ability to integrate orders, customer info and customer emails all in one place.
Create and follow client issues
What do you like best about the product?
Easy to interact with the client and track all information in one place. Auto email notification and difference btw internal and external user.
What do you dislike about the product?
Missing wide range of plugins to connect with.
What problems is the product solving and how is that benefiting you?
create client tickets on support.
best ticketing solution
What do you like best about the product?
User Experience of creating and submitting a ticket is so easy and intuitive. It also gives an easy way to respond to common requests with standard replies. It gives an option to make and receive calls directly in the application. Further allowing us to track and record calls for analysis.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What do you dislike about the product?
nothing really is that bad about this product. it does what it says, perfectly!
What problems is the product solving and how is that benefiting you?
We mainly used it for ticket and case management by the customers. we also used it to provide an online discussion functionality so customers can have conversations among each other. It streamline the process of ticket generation by allowing us to implement automated voice reply and call scripting.
Recommendations to others considering the product:
If you want the work done in the best way possible and want a sense of stability to rely on a product, then certainly zendesk should be your go to product.
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