Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk support review
What do you like best about the product?
The best thing is management of tickets and ease of use to track them.
I like the user friendly interface for zendesk and granular user rights that we can allocate based on user roles and requirements.
I like the user friendly interface for zendesk and granular user rights that we can allocate based on user roles and requirements.
What do you dislike about the product?
I think it's only the format displayed during email conversations is a bit confusing and hard to track.
Like if you're trying to read the ticket conversation in an email you have to dig out to look for recent ones and track in descending order which takes a bit of time.
Like if you're trying to read the ticket conversation in an email you have to dig out to look for recent ones and track in descending order which takes a bit of time.
What problems is the product solving and how is that benefiting you?
To use zendesk for customer support operations. All customer support requests were tracked by Zendesk Support.
Recommendations to others considering the product:
I think for startups it is a great support platform to launch customer support for your product.
Excellent Support Package
What do you like best about the product?
Zendesk provides a really comprehensive set of solutions. The ticketing system is the core and what we use the most. But additional features such as phone and knowledge base are great complements, and integrations to third party tools such as Chatlio are very powerful.
What do you dislike about the product?
I don't have many problems with Zendesk. Some areas of configuration and administration might be more intuitive, but it's a big ecosystem and it would be impossible to make it completely effortless to configure.
What problems is the product solving and how is that benefiting you?
Primarily we use Zendesk for customer support - and particularly the ticketing system. The best benefit is sharing all support requests across our team, and the integration with Chatlio and Slack makes it very easy for customers to reach out to us.
Recommendations to others considering the product:
I would always recommend reviewing all available products before making a choice such as this. But after we searched the market for similar products, we landed on Zendesk. And we haven't regretted that choice or looked at alternative products to replace it.
Zendesk review
What do you like best about the product?
You are able to organise your tickets and help
What do you dislike about the product?
Uploading and downloading space is limited
What problems is the product solving and how is that benefiting you?
Day to day it business faults ooo
The ultimate Ticketing system
What do you like best about the product?
I like the fact that the tickets are streamlined very well. Its organized and makes it super easy for end users to submit the tickets themselves thus making the response time faster. The categories are also super easy to understand while simple enough to not confuse the customer.
What do you dislike about the product?
I dislike the fact that since the tickets are so simple and streamlined t makes our role kinda seem useless. Now what i mean is I usually like writing the tickets myself as i am able to accurately document Information. When the end user does it they may lack the knowledge necessary to accurately fill out their tickets. However I think that's an issue with all ticketing systems that allow users to create their own tickets.
What problems is the product solving and how is that benefiting you?
We solve anything from
Account lock out
Password Resets
Escalations
Printer Support
Limited Application Support
Asset management
Software and Application Deployment
Keeping track of calls
Virus removal
Account lock out
Password Resets
Escalations
Printer Support
Limited Application Support
Asset management
Software and Application Deployment
Keeping track of calls
Virus removal
Recommendations to others considering the product:
If you do not mind end users creating tickets to help speed up SLA's then this is the ticketing software for you
very ease of use and ticketing system works well
What do you like best about the product?
ticketing system works well and solves our issues
What do you dislike about the product?
time management does not work well and could be improved
What problems is the product solving and how is that benefiting you?
service desk tickets
Very Straightforward
What do you like best about the product?
Zen Desk Chat is very straightforward to use for the average user. Has a hot link and you just need to be patient while using it, it takes a bit for it to load. It also comes down to the hours of support on the other side. Most of the time, it has support but alas, it has technical difficulties from time to time.
What do you dislike about the product?
The down times in the chat support and the loading mainframe time.
What problems is the product solving and how is that benefiting you?
Short cuts for those who do not want to be on the phone constantly and also quick help with items and answers.
It was a normal experience.
What do you like best about the product?
This is a mature solution for customer service. It provides ability to handle all kind of customer problems and categorize these problems based on software module and periority.
What do you dislike about the product?
Although it is overall a good solution. But still it has some issues related to integration. Because it provides very limited facility to integrate its services into your own software with a customized way.
What problems is the product solving and how is that benefiting you?
We use this solution to handle user complaints.
Support Associate
What do you like best about the product?
Easy to use
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
What do you dislike about the product?
Reveals full name
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
What problems is the product solving and how is that benefiting you?
Providing support to 100+ users - they pay a lot for the service so it's nice that zendesk filters well and we're able to get to user requests in a very timely manner.
Recommendations to others considering the product:
n/a
Zen desk review
What do you like best about the product?
This system is great. It does it crash and is very organized with customer issues. it could look a bit easier on the eyes but all in all very good
What do you dislike about the product?
Could feel a bit more updated and offer a wider view to preview issues
What problems is the product solving and how is that benefiting you?
Driver issues and status of issues
Quick and Easy Support
What do you like best about the product?
The play button made support tickets so easy to complete. It was a great way to get over the stress of the harder to solve problems.
What do you dislike about the product?
The stats page didn't always load the smoothest and it wasn't completely chromebook friendly.
What problems is the product solving and how is that benefiting you?
Reply speed.
showing 5,211 - 5,220