Zendesk Suite
ZendeskExternal reviews
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Zendesk support
What do you like best about the product?
Management solution offering customizable tools to build customer service portal.
What do you dislike about the product?
Needs to have notifications every time you are consuming the time of a ticke
What problems is the product solving and how is that benefiting you?
Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
It needs a lot of work
What do you like best about the product?
I liked that Zendesk usually accomplished what we needed it to, but it constantly crashed or malfunctioned, slowing my team and impeding their stats
What do you dislike about the product?
It constantly crashed or malfunctioned, slowing my team and impeding their stats
What problems is the product solving and how is that benefiting you?
We used zen desk to reply to tickets and to call couriers, customers, merchants, and internal communication about CX/PM/MX related content
Recommendations to others considering the product:
If you do implement zen desk, please ensure that you are communicating with their team about size of company, expected same time usage, etc.
Easy to Use
What do you like best about the product?
Ticket management, assigning tickets and predefined responses
What do you dislike about the product?
Not very modern UI,
Needs more features.
Needs more features.
What problems is the product solving and how is that benefiting you?
Helpdesk users ticket management.
Zendesk Support is helpful
What do you like best about the product?
I like the fact that it helps us relay messages to get assistancae with tickets and issues
What do you dislike about the product?
I dislike the respons time sometimes because it takes to long to receive a reply
What problems is the product solving and how is that benefiting you?
I resolve help tickets. It keeps my tickets organized and stored securely
Customer service tool
What do you like best about the product?
That I can assign the tickets too diffent teams
What do you dislike about the product?
I find adding graphics to the signiture is really hard
What problems is the product solving and how is that benefiting you?
Helps us to act within. Sla for our customer service and fraud teams
Recommendations to others considering the product:
Use it for customer service you can’t go wrong
Zen desk review
What do you like best about the product?
Maintaining history is easy. Searching is easy using various filters.
What do you dislike about the product?
Wish I could pull various reports using this app. The reporting feature is limited.
What problems is the product solving and how is that benefiting you?
Client support tickets
Great product
What do you like best about the product?
Helpful and engaging customer support who goes above and beyond to assist. Easy user layout and answer bot.
What do you dislike about the product?
Scaling prices for larger teams and have ability to add more light agents at a lower price.
What problems is the product solving and how is that benefiting you?
Use for all of our support needs.
Great Customer Platform for Support
What do you like best about the product?
We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well.
What do you dislike about the product?
Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call.
What problems is the product solving and how is that benefiting you?
Providing support to customers outside of office hours.
Recommendations to others considering the product:
Great tool with wide range of integrations.
Simple to use and does the job
What do you like best about the product?
The program is easy to use. Generates reports that are easy to follow and can be customized. Good for team communication.
What do you dislike about the product?
Would have liked the price point to be a little bit lower.
What problems is the product solving and how is that benefiting you?
This was used in a team of 10 and was sometimes hard to communicate all items on the schedule for the day. This made it much easier to use.
Zendesk has SO many user-friendly add-ins and fewature
What do you like best about the product?
I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST
What do you dislike about the product?
Some of the reports that were out the box were not really useful.
What problems is the product solving and how is that benefiting you?
we were doing phonecalls, chat, and email support for customers. It was easy to manage a few tasks at once if needed
Recommendations to others considering the product:
It has a user-friendly interface and is highly customizable.
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