Zendesk Suite
ZendeskExternal reviews
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Making it easy to connect with consumers
What do you like best about the product?
I like how easy the features are to use and how comprehensive they are. Zendesk helps us maintain valuable relationships with our consumers through support on multiple platforms and integration options.
What do you dislike about the product?
I have no complaints about ZenDesk. It has met all of my needs thus far.
What problems is the product solving and how is that benefiting you?
ZenDesk makes it possible to ensure we are connecting reliably and quickly with our consumers. The integration makes it easy to address tickets from many platforms and on-the-go, which helps with our consumer satisfaction level.
ZENDESK SUPPORT
What do you like best about the product?
ITS END USER OR CUSTOMERS . END USERS ARE ALSO SOMETIMES REFERRED TO AS CUSTOMERS. THESE ARE PEOPLE WHO GENERATE SUPPORT REQUESTS FROM ANY OF AVAILABLE SUPPORT CHANNELS AND ANYONE CAN SUBMITTED A TICKETS
What do you dislike about the product?
WELL SOMETIMES IT CAN BE PROBLEM IF ANYONE CAN USE THIS SERVICES INCLUDED HACKERS SOMETHING TO THINK ABOUT
What problems is the product solving and how is that benefiting you?
VERY PRODUCTIVE WAYS AND HIGHY INTERACTION COMMUNICATION THAT YOU NEED
Recommendations to others considering the product:
1A VERY GREAT TOOL TO USE I HIGHLY RECOMMEND WITH BUT SECURITY KIND OF LOW TO PROTECT YOUR DATA MY OPINION
How zendesk improve the costumer service
What do you like best about the product?
Our company was a little bit scared to start to use a costumer service new tool also because it was a such a large amount of money without getting any goods but i received an email the minute the money was received saying that they have received the funds and that the watch is on its way.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
i even they called us an that rested our mind.
that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with personal user for every costumer experience guy in our company
it was great, as promised and i can strongly reccomend this company.
What do you dislike about the product?
Get to use with the tools at the beginning was difficult to catch it but after you get it you can work with it just with the eyes close.
What problems is the product solving and how is that benefiting you?
Costumer service experience by call chats and email.
Recommendations to others considering the product:
From now nothing
Solid UX, Reduces Customer Service Bloat and the AI is Handy
What do you like best about the product?
Zendesk Guide helps to decrease the amount of time we need to have customer service agents on our chat system and also gets users to answer more quickly than if they just went straight to a chat agent. The answer bot has been helpful at uncovering common problems with our services.
What do you dislike about the product?
Sometimes we don't have enough answers setup for customers to find what they want which causes frustration. We're still building out more answers.
What problems is the product solving and how is that benefiting you?
Easing the load on our small customer service team.
Seamless
What do you like best about the product?
We work with a variety of the Zendesk software products, because they integrate so seamlessly with our e-commerce platforms.
What do you dislike about the product?
Not much...of course, more customization features are always wanted, and more pre-formatted auto-reply categories covered for our specific industry would be awesome.
What problems is the product solving and how is that benefiting you?
We use Zendesk chat with our e-commerce site, and this really helps us during our off hours, or when our guys can't make it into the office and just need to work from home or the field.
Recommendations to others considering the product:
Simple and easy to use, I highly recommend this to anyone looking to implement a better support system. Works great for internal tracking as well as my crm.
Seamless solution for all customer support needs
What do you like best about the product?
Easy to setup, great customer service from Zendesk itself, variety of tools that help pinpoint specific issues, and much more that make this a one-stop solution for customer support
What do you dislike about the product?
Many moving parts but having a dedicated account manager can help
What problems is the product solving and how is that benefiting you?
Excellent customer support, efficiency in solving tickets, smooth navigation
Recommendations to others considering the product:
Look at all your customer support needs - do you want real-time help, how many customers do you have and what is the existing solution, how deep is the knowledge base, etc.
Awesome tool
What do you like best about the product?
I love that you can Build a customizable help center it helps to be more efficient and get to a resolution quicker so that the clients are happier sooner
What do you dislike about the product?
So far I like all the aspects of this tool. I have yet to find any complaints about the Zendesk guide
What problems is the product solving and how is that benefiting you?
I have yet to find any complaints about the Zendesk guide
Well rounded Help Desk Solution
What do you like best about the product?
Extremely easy to setup our instance and get rules working for support requests
What do you dislike about the product?
Email can be delayed at times. It would be nice to have ways to troubleshoot the email delivery when there are issues
What problems is the product solving and how is that benefiting you?
Simple and thorough Support ticketing solution
Zendesk
What do you like best about the product?
I like that it’s easy to merge tickets etc. that way we can be organized and not talk to the same person multiple times
What do you dislike about the product?
I don’t like how it doesn’t integrate with everything easily. Also the chats are weird
What problems is the product solving and how is that benefiting you?
We were able to organize our tickets amongst everyone easily
Intuitive Client Wiki
What do you like best about the product?
Ability to create easy-to-use knowledge bases for our clients.
Ability to manage user access levels.
Ability to directly embed a variety of smart content, rather than having to link out.
Ability to manage user access levels.
Ability to directly embed a variety of smart content, rather than having to link out.
What do you dislike about the product?
Not very much to dislike so far in my experience.
What problems is the product solving and how is that benefiting you?
We were able to move off an outdated wiki that was difficult to use/update/manage/etc.
Previously had to have separate internal and external wikis for employees and clients.
Previously had to have separate internal and external wikis for employees and clients.
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