Zendesk Suite
ZendeskReviews from AWS customer
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Easy integration for email/chat/phone
What do you like best about the product?
I like having the ability to turn chats, emails, and phone calls into tickets for myself to view when needed.
What do you dislike about the product?
I didn't like how I had to use their phone support service to turn the calls into tickets. I used Google voice before.
What problems is the product solving and how is that benefiting you?
Being able to quickly turn support concerns into tickets for organization purposes.
Good for the money
What do you like best about the product?
The cost effectiveness... for several yes I worked in nursing... crosses over to my second degree and really like this a lot
What do you dislike about the product?
Again... customer services should be more affable and able to answer questions without such long pauses and hold times
What problems is the product solving and how is that benefiting you?
I think we are getting the company going in the right direction since I came on boa d and implemented many new programs grams including this one
Recommendations to others considering the product:
I would say try it out for the cost and effectiveness it is definitely worth the chance
Needs better support and less downtime
What do you like best about the product?
Easily managed GUI and response time on forum boards for issues are decently quick
What do you dislike about the product?
Lots of issues when used in a customer support role, a lot of downtime with mediocre work arounds.
What problems is the product solving and how is that benefiting you?
Easy to use chat and communication features with customers that need assistance with orders etc .
Recommendations to others considering the product:
Do as much testing as you can before hand
Generally very good
What do you like best about the product?
Easy to create tickets, and a really good dashboard to track progress of all tickets
What do you dislike about the product?
No easy way to store useful details of the customers, ie hardware configurations, operating systems used etc.
What problems is the product solving and how is that benefiting you?
Provides an excellent way to manage customer issues and obtain feedback from customers on the quality of service provided.
Has been useful for what’s needed
What do you like best about the product?
It gets you by. It’s worked for everything we have needed
What do you dislike about the product?
Nothing as of yet. It’s been helpful with the positions that use it
What problems is the product solving and how is that benefiting you?
Technical support
Recommendations to others considering the product:
I would give it a try
Zendesk is zenful!
What do you like best about the product?
It’s so easy to set up and the widget is nice! The shortcuts are right at your fingertips. Search history is right there with many filters to choose from. I like being able to see who is on your site right now.
What do you dislike about the product?
Honestly, there really isn’t anything that I dislike! If I had to choose something, it would be that I’d like to have a little bit of reporting (we have the basic package).
What problems is the product solving and how is that benefiting you?
Zendesk
Recommendations to others considering the product:
Absolutely check out Zendesk for your live chat support!
Zendesk
What do you like best about the product?
It lets me configure SMS, call and also smart assistants like google's dialogflow to the central management system. I love their integration with all the platforms like slack etc.
What do you dislike about the product?
Its slightly difficult to handle and understand at first but eventually it gets very useful.
What problems is the product solving and how is that benefiting you?
It helps in handling new customer support tickets and also gives the customers an option to file a ticket using their favorable platform.
Recommendations to others considering the product:
Go for it, its better than freshdesk and salesforce for helpdesk and ticketing! and also its cheaper !
Aright tool need more focus
What do you like best about the product?
It is a very good tool to use for efficient customer support, of course lack some basic functionality some tomes it takes loadsa time they focus money more than client
What do you dislike about the product?
Sometimes its very slow to use
Often frozen feedback and reportingdifficult ttp implement
Often frozen feedback and reportingdifficult ttp implement
What problems is the product solving and how is that benefiting you?
Not much to be honest
Sleek and user friendly
What do you like best about the product?
Zendesk chat, it is in the name, zen. Using this product to communicate with clients is a dream. It's quick and the analysts are an awesome feature. I like to see where my chats are coming from to better suit our customers since we are a U.S based company and currently don't offer overseas shipping. Many of the features avaible I've not seen in other customer service based programs.
What do you dislike about the product?
I don't dislike much about the products. I think if I had to be picky and say something I didn't like, it would be the color scheme.
What problems is the product solving and how is that benefiting you?
Zendesk chat is designed for chat-based customer service. So I'm assisting customers quickly without long wait times, and much more effectively. I can handle the problem without much small talk or dead air, which can often put-off a customer.
Recommendations to others considering the product:
If your using an old product or one that doesn't keep up with the times, you're missing out. Zendesk is modern and sleek. It shows more analytics than most products I've used with different products. It even connects to Facebook Messanger, so you don't have to purchase another product for social media. If the business is closed and you're still receiving messages, it will be seen as an email in the other portion of zendesk. Making everything sleek and compact actual saves your company time and money because you don't have to train your employees to use multiple systems when communicating with customers.10/10 would highly recommend to companies
Great for most part
What do you like best about the product?
Ease of use, it’s so easy to take care of our customers. It is easy to customize as well
What do you dislike about the product?
Initial email creation is sort of clunky and has caused frustration from some of our customers.
What problems is the product solving and how is that benefiting you?
All customers problems are solved thru Zendesk, having a customer facing knowledge base and live chat in the same place is great.
Recommendations to others considering the product:
Try it out
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