Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,469 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Allows us to easily provide support
What do you like best about the product?
Zendesk is a help desk management solution, which works perfectly for our needs. It allows us to easily manage our customer database, and provide support according to their tenure with our business.
It has all the plugins we need
It has all the plugins we need
What do you dislike about the product?
As with any other cloud solution, Zendesk updates the products, which sometimes breaks existing integrations
What problems is the product solving and how is that benefiting you?
The 3rd party plugins allows us to use features we didn't even know we needed!
Zendesk
What do you like best about the product?
The categorization of the of tickets and being able to group them easily making simple to find a bulk of tickets.
What do you dislike about the product?
The triggers would sometimes not work and be broken taking some time to fix and would skew the data.
What problems is the product solving and how is that benefiting you?
We used to use Zendesk but the lack of support and the constant service outages we had during the time of use were just not sustainable at the time. We like zendesk and was a good program to use to classify our tickets.
Easy to use
What do you like best about the product?
Very intuitive, easy to utilize, can store your own custom macros or get team-wide macros for fast responses
What do you dislike about the product?
Once you get over a certain number of tickets within the system, it slows down massively
What problems is the product solving and how is that benefiting you?
We answer and troubleshoot customer questions using ZenDesk and it's been a huge benefit. It keeps our inboxes clean and lets the customer keep track of their tickets.
Recommendations to others considering the product:
Easy to use for agents and I highly recommend it
Zendesk has been very helpful to us.
What do you like best about the product?
Zendesk allows the manager and employee to easily see issues and see how quickly they are resolved.
What do you dislike about the product?
Currently, I don't have any negatives to mention.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to help us recognize maintenance needs at convenience stores across 2 states. One huge benefit has been that our service guys immediately are informed about maintenance issues and oftentimes are already in the area where a new need arises. This has helped save our company time and money.
Recommendations to others considering the product:
It's easy to use and the setup is smooth also.
Zendesk keeps our eye on the ball
What do you like best about the product?
Email-centric helpdesk helps us keep tabs on every interaction. I can respond from anywhere quickly.
What do you dislike about the product?
Interface is a but outdated and cluttered in some areas.
What problems is the product solving and how is that benefiting you?
We support a couple of thousand users across the world and handle about a dozen or so tickets a day. Very easy to use and keep track of tickets.
Recommendations to others considering the product:
We've used it on a small scale with only a few users. No experience with larger support desk.
Zendesk is great
What do you like best about the product?
Easy to use interface, launches quickly and makes it easy to interact with customers and solve their problems.
What do you dislike about the product?
Some lesser used functions can be difficult to find.
What problems is the product solving and how is that benefiting you?
Fixing customer's Internet, phone, and TV problems over chat.
Slow interface; Difficult navigation
What do you like best about the product?
Zendesk Chat offers an efficient way to communicate with customers and offers many customization options for user interface.
What do you dislike about the product?
Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.
What problems is the product solving and how is that benefiting you?
Zendesk Chat provides a way to interact with customers in live time rather than email interaction which can take hours to days to resolve problems for customers.
Genuis & Intuitive
What do you like best about the product?
The platform is extremely smart, sharp & thought to make your life easier.
Navigation accross pages is made that you always know where you at & you may skip to another task or topic:
Navigation accross pages is made that you always know where you at & you may skip to another task or topic:
What do you dislike about the product?
The design & esthetic could probably be a little sexier, doesn’t hurt.
The app is not so easier friendly
The app is not so easier friendly
What problems is the product solving and how is that benefiting you?
Any Inquiries from Social Media, Rating Platform, Feedback, Helpdesk, Live chat
Recommendations to others considering the product:
Safe & reliable option! No brainer
Zendesk Support for 2018
What do you like best about the product?
The ability to centrally manage all tickets between teams. We have two operational teams that switch on a bi-monthly basis so being able to filter by team view is very helpful.
What do you dislike about the product?
There is not much I can say I dislike about zendesk. If I had to focus on an area to improve it would be in the views. Views are great but if that feature was expanded it could be very helpful.
What problems is the product solving and how is that benefiting you?
The business problem would be a large range of things from email issues to critical server alerts. Zendesk is our ingestion point for many services and systems issues and alerts. As well as client concerns and problems.
Use for contacts
What do you like best about the product?
That you can create an account with them and you get to knowceach other without intrductions all the time.
What do you dislike about the product?
That its hard to navigate and it sometimes take awhile to get a response from them. Also you get differrent people.
What problems is the product solving and how is that benefiting you?
Refunds and coplaints and comments
showing 5,221 - 5,230