Zendesk Suite
ZendeskReviews from AWS customer
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6,495 reviews
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Sleek and user friendly
What do you like best about the product?
Zendesk chat, it is in the name, zen. Using this product to communicate with clients is a dream. It's quick and the analysts are an awesome feature. I like to see where my chats are coming from to better suit our customers since we are a U.S based company and currently don't offer overseas shipping. Many of the features avaible I've not seen in other customer service based programs.
What do you dislike about the product?
I don't dislike much about the products. I think if I had to be picky and say something I didn't like, it would be the color scheme.
What problems is the product solving and how is that benefiting you?
Zendesk chat is designed for chat-based customer service. So I'm assisting customers quickly without long wait times, and much more effectively. I can handle the problem without much small talk or dead air, which can often put-off a customer.
Recommendations to others considering the product:
If your using an old product or one that doesn't keep up with the times, you're missing out. Zendesk is modern and sleek. It shows more analytics than most products I've used with different products. It even connects to Facebook Messanger, so you don't have to purchase another product for social media. If the business is closed and you're still receiving messages, it will be seen as an email in the other portion of zendesk. Making everything sleek and compact actual saves your company time and money because you don't have to train your employees to use multiple systems when communicating with customers.10/10 would highly recommend to companies
Great for most part
What do you like best about the product?
Ease of use, it’s so easy to take care of our customers. It is easy to customize as well
What do you dislike about the product?
Initial email creation is sort of clunky and has caused frustration from some of our customers.
What problems is the product solving and how is that benefiting you?
All customers problems are solved thru Zendesk, having a customer facing knowledge base and live chat in the same place is great.
Recommendations to others considering the product:
Try it out
Can be slow but gets the job done
What do you like best about the product?
I personally think the design of this interface is particularly nice and user friendly.
What do you dislike about the product?
Although this program was overall designed well. It becomes a complete mess when many people are using it or there’s an abundance of CS requests on the particular account.
What problems is the product solving and how is that benefiting you?
Solving issues with shipping, buying, etc.
User friendly and customer focused
What do you like best about the product?
I love the easy to use interface and how zen desk lets me spend more time with my customers
What do you dislike about the product?
Sometimes slow loading or glitchy which can slow down interactions.
What problems is the product solving and how is that benefiting you?
More time with. Customers
Great Support Channel
What do you like best about the product?
Ease of use, loud notifications, can see info about customers OS, device, location, etc.
What do you dislike about the product?
Can be slow, freezes often, issues with transcripts posting in Zendesk
What problems is the product solving and how is that benefiting you?
Tech support, pricing, general questions
Great ticketing system
What do you like best about the product?
This is a great tool to congregate all of your requests into one system and and help manage all of the tickets you have coming in. An easy way to centralize your customer support efforts into one system for the most efficiency.
What do you dislike about the product?
The UI is not my favorite I feel like it is lacking in this area and could use some improvements just to create a more enjoyable view of the product. It never hurts to have a better UI.
What problems is the product solving and how is that benefiting you?
Helping create a quick easy and fast streamlined process for our clients that have issues.
Customer Support Software that has all the features
What do you like best about the product?
The product is web based and flexible based on needs and staff.
What do you dislike about the product?
I would improve the feature set to be more intuitive seems you need to "know" & "research" many features before actually using them.
What problems is the product solving and how is that benefiting you?
We are staying consistent with customer communications and able to track the history of each customer.
Zendesk chat
What do you like best about the product?
I love that you can carry on as many or few chats as you like.
What do you dislike about the product?
Honestly, I really haven’t found anything yet that I’m not happy with.
What problems is the product solving and how is that benefiting you?
I work for an Internet only flash sale site and this is amazing to use. Up to the minute chat
Very easy to use
What do you like best about the product?
I love how easy Zendesk is to navigate around, filtering tickets by assignee, requester, status or date. It's easy to locate tickets and sort by date to make sure all tickets get answered, even the old ones that could easily be missed. The tags feature is very useful to separate the customer queries into categories so they are easy to find, for example refund issues or to assign tickets to different agents.
What do you dislike about the product?
Creating a folder for tickets is a little tricky, as it's not just a simple case of adding a folder. There is a few steps to go through and it can become confusing.
What problems is the product solving and how is that benefiting you?
It's easy to answer all customer queries via zendesk, rather than via an email system or chat forum.
Have used Several - Zendesk Chat's the best
What do you like best about the product?
I love how easy this is to train to new colleagues and how quick and responsive it is.
What do you dislike about the product?
Nothing! Zendesk chat is perfect. We never have technical issues and it's amazing
What problems is the product solving and how is that benefiting you?
Great analytics this is amazing for pulling reports.
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