Zendesk Suite
ZendeskReviews from AWS customer
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It’s okay.
What do you like best about the product?
This program is okay. Easy to navigate.
What do you dislike about the product?
Sometimes took forever to load and it was buggy,
What problems is the product solving and how is that benefiting you?
Solved customers issues.
Great all in one product.
What do you like best about the product?
All the features from ticketing system, call center software, chat features, analytics to Knowledge base and smart self-service and much more.
What do you dislike about the product?
The complexity can be a bit scarry at the beginning, but it is actually just takes time to get used to it.
What problems is the product solving and how is that benefiting you?
No need to switch between and use different systems.
Easy to use. User friendly.
What do you like best about the product?
Ease of use. Creating tickets, integration of KB
What do you dislike about the product?
Could have more options. Ticket escalation
What problems is the product solving and how is that benefiting you?
Escalating tickets, integration of KB
Great for reporting, but would like better search functions
What do you like best about the product?
I think this is a great tool to be able to manage any customer support team, as well as users of a particular interface. It's easy to pull data from this platform into your own reporting.
What do you dislike about the product?
I have found it a little difficult to find a way to easily search for users in the platform. It utilizes a lot of icons for different functions, so if you're un-familiar with these symbols it can be a bit tricky.
What problems is the product solving and how is that benefiting you?
Zendesk sources most of the work we do in our office, so it's vital to our day to day operations. The ease of the reporting within Zendesk really allows me to be able to honne in on trends in the data and set an action plan.
Great tool between departments
What do you like best about the product?
The numerous fields it gives you to fill out required information
What do you dislike about the product?
I wish the emails it sent to confirm your ticket were formatted more cleanly
What problems is the product solving and how is that benefiting you?
Great tool to communicate between departments
Allows us to easily provide support
What do you like best about the product?
Zendesk is a help desk management solution, which works perfectly for our needs. It allows us to easily manage our customer database, and provide support according to their tenure with our business.
It has all the plugins we need
It has all the plugins we need
What do you dislike about the product?
As with any other cloud solution, Zendesk updates the products, which sometimes breaks existing integrations
What problems is the product solving and how is that benefiting you?
The 3rd party plugins allows us to use features we didn't even know we needed!
Zendesk
What do you like best about the product?
The categorization of the of tickets and being able to group them easily making simple to find a bulk of tickets.
What do you dislike about the product?
The triggers would sometimes not work and be broken taking some time to fix and would skew the data.
What problems is the product solving and how is that benefiting you?
We used to use Zendesk but the lack of support and the constant service outages we had during the time of use were just not sustainable at the time. We like zendesk and was a good program to use to classify our tickets.
Easy to use
What do you like best about the product?
Very intuitive, easy to utilize, can store your own custom macros or get team-wide macros for fast responses
What do you dislike about the product?
Once you get over a certain number of tickets within the system, it slows down massively
What problems is the product solving and how is that benefiting you?
We answer and troubleshoot customer questions using ZenDesk and it's been a huge benefit. It keeps our inboxes clean and lets the customer keep track of their tickets.
Recommendations to others considering the product:
Easy to use for agents and I highly recommend it
Zendesk has been very helpful to us.
What do you like best about the product?
Zendesk allows the manager and employee to easily see issues and see how quickly they are resolved.
What do you dislike about the product?
Currently, I don't have any negatives to mention.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to help us recognize maintenance needs at convenience stores across 2 states. One huge benefit has been that our service guys immediately are informed about maintenance issues and oftentimes are already in the area where a new need arises. This has helped save our company time and money.
Recommendations to others considering the product:
It's easy to use and the setup is smooth also.
Zendesk keeps our eye on the ball
What do you like best about the product?
Email-centric helpdesk helps us keep tabs on every interaction. I can respond from anywhere quickly.
What do you dislike about the product?
Interface is a but outdated and cluttered in some areas.
What problems is the product solving and how is that benefiting you?
We support a couple of thousand users across the world and handle about a dozen or so tickets a day. Very easy to use and keep track of tickets.
Recommendations to others considering the product:
We've used it on a small scale with only a few users. No experience with larger support desk.
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