Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk cloud support
What do you like best about the product?
Zendesk is a great cloud based software used to turn ticket times around faster and efficiently.
What do you dislike about the product?
Few login issues..mostly new users. Once they got into the portal it was user friendly.
What problems is the product solving and how is that benefiting you?
Customer support to turn around fast response times
Recommendations to others considering the product:
Users must know the cloud database.
The best ticket management software in my opinion
What do you like best about the product?
This software, in addition to helping us manage tickets, could also be used to respond to FAQs. It can also connect with social networks to answer customer questions from there.
What do you dislike about the product?
The interface is sometimes a bit confusing for new users. It is not as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Now our response time is better than when we responded via email.
Recommendations to others considering the product:
For me, it is the best customer service for our website.
Best chat platform available!!!
What do you like best about the product?
Zendesk chat is so easy to use and to learn that it makes train a new colleagues a breeze. I love all the features it offers as well as the implementation of the system. It is easy to use on a desktop, laptop or cell phone. The knowledge base is also VERY easy to use and add to as needed! We also enjoyed how other platforms can be integrated into Zendesk, specifically the knowledge base.
What do you dislike about the product?
I hate how you can't have the round-robin feature unless you're a higher subscription type, also some of the reporting was hard to find when new to the system. Also seemed like some of the reporting was not correct or valid.
What problems is the product solving and how is that benefiting you?
Within Zendesk chat were able to train an Implement using chat very quickly. It's very user-friendly and easy to learn and use in the fast turnaround time. Everyone was able to fully see the chat process and implement very quick. There were no bugs or issues during implementation.
Recommendations to others considering the product:
Love how it works with Zendesk and tickets currently in the system
Very Practical
What do you like best about the product?
Zendesk Chat is a very practical chat tool that not only properly notifies you when you get a chat, but I love that it shows you who is active, who is IN a chat, who is "Away"; it also shows you the statistics of how many chats you have received throughout the day.
What do you dislike about the product?
It would be awesome if the Zendesk Chat tool would have the option of having a chat bubble when not in the chat tab. But besides that, I am very happy with it.
What problems is the product solving and how is that benefiting you?
It is very easy to use and it is great at notifying us when we get a chat from a client. Work is made easier with it. Also, the app is amazing. Very useful.
Recommendations to others considering the product:
It is great for any company that uses chat support. Very stable and has never given us any issues.
Brings many departments together
What do you like best about the product?
I like that all of our problems and requests are in one place instead of across various google docs!
What do you dislike about the product?
I think that the fields are as customizable as I’d like for our line of work.
What problems is the product solving and how is that benefiting you?
Having one central location to bring together various departments that are all working in the same issues.
Has potential but can be difficult to configure
What do you like best about the product?
Category features are a nice touch.its nice to have the option to creat your own if you don't see one listed in the presents.
What do you dislike about the product?
Navigation through the website was very confusing for me as an IT person so if I were to deploy a ticketing system with this I doubt my users would want to use it.
What problems is the product solving and how is that benefiting you?
A ticketing system
Best Customer Support Software
What do you like best about the product?
I like their knowledge base system and their automatic reply module. It is easier to predefine the answers to the common questions as well as to view the most popular questions.
What do you dislike about the product?
It has good support and their technical integration team is also supportive. Right away we can schedule a demo with them.
What problems is the product solving and how is that benefiting you?
Chat support at the website, automatic reply on the products delivery and product tracking status related questions handling.
Recommendations to others considering the product:
They can integrate the product reviewing right away in the chat same as Amazon is doing. This will help customers to raise tickets or ask questions about the specific product.
Solid Chatbot
What do you like best about the product?
We primarily use Zendesk Chat because of it's integration with Zendesk Support. Everything we do with Zendesk Chat can be saved and transferred as a ticket into Zendesk Support.
What do you dislike about the product?
I wish the Zendesk Chat bot would be smarter, it can start a conversation but that's about it.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed us to streamline our customer service all under one window. This has increased our customer retention and sales.
Zendesk knowledge base and support ticket system
What do you like best about the product?
Knowledge base and generous trial period
What do you dislike about the product?
trigger rules didn't work smoothly at first
What problems is the product solving and how is that benefiting you?
support tickets organization and the knowledge base trains the answer bot in the future
It is the best customer service you can have on your website!
What do you like best about the product?
I've been using it for 3 years and i must say that is the best customer service that anyone can have attached to a website, the API is so smooth and not invasive, so it isn't annoying for people who want to ask anything related with a product or just asking for assistance in the website, it is highly recommended for those who want 24/7 customer support, also zendesk is offering a trial so you can test the product before buying it and belive me; you won't regret! buy it with your eyes closed!
What do you dislike about the product?
i do not have anything negative to say about zendesk, i really loved the product, the only small thing i complain about is when i log in on the main page and i'm going to change my requests, it gets a bit slow, but besides that, nothing at all.
What problems is the product solving and how is that benefiting you?
I'm not currently solving any problems with zendesk and i think that in the time that i use it i will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he ask about anything, that is the thing that attracts the most customers.
Recommendations to others considering the product:
There are similar products; but i reccomend Zendesk because it is one of the best things that the internet can offer, it is what people wants; 24/7 assistance, quality support, Great interface and a good price for it.
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