Zendesk Suite
ZendeskReviews from AWS customer
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Good program to use
What do you like best about the product?
Its easy to use, not hard to start learning it
What do you dislike about the product?
It could be more helpful, and it could be better to use
What problems is the product solving and how is that benefiting you?
Streamlined service
Recommendations to others considering the product:
None
A very complete customer service tool
What do you like best about the product?
A great tool for ticket/email based support, intuitive sorting and easy learning curve.
Sorting and merging duplicate issues is also fairly simple.
Sorting and merging duplicate issues is also fairly simple.
What do you dislike about the product?
Have to be careful when choosing between internal and external communication, but is easily avoided with some practice.
What problems is the product solving and how is that benefiting you?
This covers all ticket based support across multiple queues and languages (depending on what you use it for), and makes it simple to follow up with ongoing tickets.
Recommendations to others considering the product:
It becomes very easy to use after a short learning curve period. Give it a fair shot.
Zendesk Support Review
What do you like best about the product?
I like how Zendesk is a centralized location for all of our customer tickets. It pulls from a lot of different online avenues and is always consistent.
What do you dislike about the product?
I'm still fairly new with using Zendesk so I haven't found too many things I dislike. If I had to pick something I would say it's the Mark as Solved button, I catch myself clicking On-Hold instead.
What problems is the product solving and how is that benefiting you?
All customer related issues.
This is my review of Zendesk.
What do you like best about the product?
I like that the software is easy to use and navigate.
What do you dislike about the product?
I dislike the lag that Zendesk sometimes has. Some days, it works almost seamlessly; others, it takes about 4 minutes for a submission.
What problems is the product solving and how is that benefiting you?
I am resolving wireless issues, as well as phone orders. I've figured out that everything I need to assist a customer is usually all in Zendesk. It's amazing!
I hate Zendesk
What do you like best about the product?
The idea is good but design and reliability are something to Ben desired for
What do you dislike about the product?
It hurts in the eyes, it creates too long email chains, attachments often get missing
What problems is the product solving and how is that benefiting you?
You have a good overview of everybody’s workload and can catch up easily should a colleague be on holiday or sick.
Recommendations to others considering the product:
Don’t use it, too messy
Pretty good way of interacting with customers
What do you like best about the product?
Layout and design looks pretty clean, you can merge tickets, it can be integrated into other software
What do you dislike about the product?
When customers write in multiple tickets, it's hard to toggle back and forth between them
What problems is the product solving and how is that benefiting you?
Addressing customer issues, it's the main way we communicate to help them
Recommendations to others considering the product:
Haven't tried its competitors but it's a good way of interacting with customers
Zendesk Chat
What do you like best about the product?
I like the chat function quite well. It is easy to use and rarely do I experience an issue. Chats are easy to identify and pick-up.
What do you dislike about the product?
It can have a bit of a lag at times. It seems that the communication going back to the customer does not go through right away and I have to wait for a short amount of time.
What problems is the product solving and how is that benefiting you?
It is an additional channel for our customers to reach out for support
Recommendations to others considering the product:
Definitely worth taking a look at this product for chat
ZenDesk Ticketing System Review
What do you like best about the product?
Very interactive ticketing system with many add on.
What do you dislike about the product?
Not so easy to use. The reporting is not so good.
What problems is the product solving and how is that benefiting you?
We're using it for our customers and for internal use too.
Good but not great
What do you like best about the product?
Good interface, easy to manage multiple customers at once and customize macros.
What do you dislike about the product?
Ticket closing is more work than it should be, occasional outages or down time.
What problems is the product solving and how is that benefiting you?
Primary method of email contact with customers
Zendesk makes our Support Team amazing
What do you like best about the product?
Zendesk is the best tool for a Support Team. It really makes it easy for our team to hit internal SLA support goals. Zendesk keeps us to keep our customers happy in a time effective manner. Also, we're able to properly integrate with many other tools and parts of the organization to ensure there's no slippage.
What do you dislike about the product?
There's not much I don't like about it. Many a few more cool integrations?
What problems is the product solving and how is that benefiting you?
Keep our customers happy with world-class support.
Recommendations to others considering the product:
Dig into the training and help docs. So many cool things you can do with it.
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