Zendesk Suite
ZendeskReviews from AWS customer
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Love it
What do you like best about the product?
Makes noises when we get a new chat, can add names and emails easily from chat window
What do you dislike about the product?
Haven't been using it too long, so haven't found much to complain about
What problems is the product solving and how is that benefiting you?
Easy, effective customer support
Great all around help desk system
What do you like best about the product?
Zen Desk has a very organized dashboard, it allows for seamless communication with our customers and functionality that makes my day that much easier.
What do you dislike about the product?
I do not like when Zendesk goes down. It does not go down frequently but it is very inconvenient when it does.
What problems is the product solving and how is that benefiting you?
Makes it much easier for us to have a functional, organized and automated way to communicate with our customers
Zendesk is Great
What do you like best about the product?
I enjoy the ease of use and also how you can customize Zendesk. I like how you can create a repository of help articles for users to access.
What do you dislike about the product?
Although I like that you can customize Zendesk, if you do not have some basic knowledge of CSS and HTML, it can be quite difficult.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our help desk solution to solve problems for instructors and eLearning administrators.
Quite good, but could be better
What do you like best about the product?
It's fairly easy to create views, macros, and triggered events through their settings. As a general rule, everything is where you think it "should be" and you won't often be digging around the settings for hours to find what you're trying to change.
What do you dislike about the product?
Their dev team is really bad/slow about building out new features. It won't take you long to find something you wish they had and, when you look into it, you'll find that other users have been asking for the same features for YEARS. It's frustrating to see such little effort being put into this type of support.
What problems is the product solving and how is that benefiting you?
We're looking for an easy, yet robust tool that can scale with our business. As we develop more sophisticated support tools, it's nice to know that Zendesk is ready and able to scale with us.
Recommendations to others considering the product:
If you don't require TOO much customization, zendesk is a very powerful platform that will make your employees faster and smarter about how they handle customer support.
One of the best support software
What do you like best about the product?
Easy of Use
Configuration Options
Integration with email for reminders
Configuration Options
Integration with email for reminders
What do you dislike about the product?
Cloud Support
Reporting need to be improved
Reporting need to be improved
What problems is the product solving and how is that benefiting you?
Customer Support
Service impact analysis
Service impact analysis
I Love Zendesk!
What do you like best about the product?
I love that Zendesk allows all of the customer service representatives to see all of the messages from customers. We can also assign them to each other if they pertain to a particular person.
What do you dislike about the product?
I wish it was easier to see and sort pending tickets in Zendesk. I feel like often times I lose messages to that.
What problems is the product solving and how is that benefiting you?
We help our customers create returns, exchanges, and answer any questions they may have about our products!
Zendesk is great for emails and support
What do you like best about the product?
I like zendesk because it streamlines support and tickets for me
What do you dislike about the product?
it could use a better interface on it in terms of folders and the way it looks
What problems is the product solving and how is that benefiting you?
support, emails, customer support, tiers and response times, also tracking things with regards to support
Recommendations to others considering the product:
it's good for email support, one of the best out there
We try many other solution. Zendesk is simple to use and simple to implement
What do you like best about the product?
Simplicity to implement. All of our customer support team user Zendesk. They have so many feature so we can grow with the platform over time.
What do you dislike about the product?
The pricing per user per sevice is a bit expensive for small company. But the product work perfectly ...
What problems is the product solving and how is that benefiting you?
Email with customer and chat with customer
Recommendations to others considering the product:
Pricing is a bit expensive but you have for what you pay. Very good platform for customer support and chat. We use Zendesk for many years now and it simply work.
Zendesk - Beginner User
What do you like best about the product?
The initial set-up is very quick and easy. You can go "live" in a matter of minutes.
What do you dislike about the product?
At the moment, we do not have the people support to fully engage in Zendesk Support. It will be a transition period that leads little value ad in the meantime. Also, considering the function of Zendesk Support, I have found that self-help through their own site is not as easy as it probably should be. I've had to search longer than expected to find answers.
What problems is the product solving and how is that benefiting you?
Using Support alongside Zendesk guide we have been able to track our users, and have our clients help themselves work through common issues.
Recommendations to others considering the product:
Zendesk Support is perfect for an e-commerce business. In the manufacturing world, we have found some of Zendesk's other services to be more beneficial Still being in the implementation phase, we hope this will be a value-add to the business.
Great ticketing product
What do you like best about the product?
It is very easy to use and it allows me to respond to a client in a reasonable amount of time due to the color coding tickets. It is also fool-proof in not allowing me to solve a ticket without properly bucketing it.
What do you dislike about the product?
The views are not working properly - it is showing me tickets that are not in my region or tagged to me.
What problems is the product solving and how is that benefiting you?
We are able to provide support to our clients in a timely fashion, and we can include screenshots or documents as added support.
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