Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk
What do you like best about the product?
It's an good way to track and clear work tasks.
What do you dislike about the product?
- Each new ticket that comes in sends two separate notification emails. It clutters up my inbox and makes it difficult to see what the request is.
- On the site itself the tickets are decentralized by default. I have to click around to see what requests haven't bee addressed yet.
- On the site itself the tickets are decentralized by default. I have to click around to see what requests haven't bee addressed yet.
What problems is the product solving and how is that benefiting you?
Every request that's made of us can be entered there, and then prioritized so the most urgent issues are handled right away.
Zendesk
What do you like best about the product?
This software is currently in review before the purchase. Versalility and ease of use
What do you dislike about the product?
We just got this software this week, it is still too early to list the cons associated with the use of it.
What problems is the product solving and how is that benefiting you?
To streamline the customer support service
Transformed Our Organization
What do you like best about the product?
Zendesk provides insight into what is happening with your customers. We have never had more visibility into our customer success area.
What do you dislike about the product?
They have more outages than I would like considering we depend on it so heavily. Specifically the Zendesk talk product seems less stable than I would have expected.
What problems is the product solving and how is that benefiting you?
Our overall customer success. We have a pulse on customer satisfaction that we did not have previously. The triggers and automations built into zendesk allow us to receive live feedback about what is happening in the area.
Recommendations to others considering the product:
Go for it! It's expensive, but worth it.
Zendesk is easy to use!
What do you like best about the product?
I learned how to use Zendesk Support in less than 24 hours. It's extremely simple, organized, and a great way to answer customer questions. It's easy to sort tickets by open, pending, and solved!
What do you dislike about the product?
No complaints. My coworkers and I love using Zendesk to solve our customers' questions.
What problems is the product solving and how is that benefiting you?
Our customer emails and texts come into Zendesk and we answer them within 24 hours. It's beneficial because we can sort out the tickets by importance and sort them by when we received them.
Great Starter Support
What do you like best about the product?
With it being completely cloud based, you don't have any local oversight. No hardware specs or local databases to manage
What do you dislike about the product?
By just using the software, it feels like bloatware. It is not fully customizable, and the available plug-ins are not 'everyday' business applications.
What problems is the product solving and how is that benefiting you?
Using Zendesk for our IT helpdesk support. It allows us to forward all emails from one account to the system to auto-create tickets, as well as our users can submit tickets from our "URI". The tickets are stored and allow for us to look back at users requests over time, as well as build a knowledgebase from previous ticket solutions.
Good option for a small shop
What do you like best about the product?
We used zendesk as a landing page for our whole IT org. Prior to that there was nothing.
What do you dislike about the product?
I found the pricing to be a bit confusing. This was likely because feature sets at other tiers weren't really applicable to our org.
What problems is the product solving and how is that benefiting you?
Time to resolution for internal issues
Dependable, Very Easy to Use, Product
What do you like best about the product?
The Zendesk ticketing system is very easy to use.
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
What do you dislike about the product?
I would like to see more reporting options.
What problems is the product solving and how is that benefiting you?
IT Tickets - Consolidation of all tickets in one place
User friendly
What do you like best about the product?
It is easy to create tickets for problems. It is a pretty smooth process
What do you dislike about the product?
Almost too many features, it can be a little confusing
What problems is the product solving and how is that benefiting you?
We are using it for a software help desk, creating tickets for software problems.
Zendesk is the greatest way to keep all those tickets tracked!
What do you like best about the product?
I love that ZENDESK makes it so incredibly easy to take, create and manage tickets for the business we are in. ZENDESK is so easy to use. I like the fact that I can go to see a graph and all the different metrics in ZENDESK.
What do you dislike about the product?
I can't really think of anything that I dislike about ZENDESK.
What problems is the product solving and how is that benefiting you?
The benefits of ZENDESK are huge!
Recommendations to others considering the product:
Zendesk support suite is a great program to use for tracking and replying to all the support tickets that we get.
Pretty Straightforward to Use
What do you like best about the product?
I love that it is great about giving statistics.
What do you dislike about the product?
I dislike the way you have to type in the ticket number to merge it, the internal note has to be added then submitted then you must reopen the ticket to reply yo the message. You can't both add a note and a message to a ticket at once. It is one or the other.
What problems is the product solving and how is that benefiting you?
I respond to customer tickets on support.
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