Zendesk Suite
ZendeskReviews from AWS customer
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Always helpful
What do you like best about the product?
Solid ticket management options, including social media. Support for ITIL and automatic workflows. Good integration options. Zendesk Support lets tickets be raised via the usual array of sources: chat, email, in-app support, social networking websites, telephone, and the web. The company also provides outbound messaging for agents, a self-service portal for the general population, and an open application programming interface
What do you dislike about the product?
It's lack of big business features such as change and asset management. Because of Zendesk's pricing structure, it's important to determine what you'll need before making your purchasing decision. Tally up everything you want and everything you might want and then calculate potential costs. Run those numbers against Zendesk Support's competitors, most of which have set pricing, to see whether this tool will make sense for your budget. If money's no factor, then Zendesk Support is definitely worth your consideration.
What problems is the product solving and how is that benefiting you?
predictive analytics around customer satisfaction.
Recommendations to others considering the product:
While not quite an Information Technology Infrastructure Library (ITIL)-friendly system, Zendesk Support does let you raise problems—something that not all helpdesk solutions offer. The inclusion of such a feature, while not adhering to the entire ITIL methodology, is an interesting one in that it gives customers more flexibility over how to deploy and utilize their Zendesk Support investment.
ZenDesk For Customer Support
What do you like best about the product?
Efficient response mechanism and intuitive user interface
What do you dislike about the product?
Had issues attaching files. Was not able to effectively attach files.
What problems is the product solving and how is that benefiting you?
Using zendesk to communicate with our clients. Zendesk has allowed us to better understand client issues and questions.
Very pleased with my experience
What do you like best about the product?
Customer-facing web interface that you can easily brand
Export ticket views to CSV
Export ticket views to CSV
What do you dislike about the product?
The hard-to-learn interface could be a fall back because it could get confusing.
What problems is the product solving and how is that benefiting you?
We are more efficient in getting things done because of the ticketing system. It also stands out with an excellent reporting and analytics module.
Simply the best
What do you like best about the product?
Where to start from. I've never used a tool like this before. It provides anything you might need (and many that you didn't know that you need) in your browser. You can manage and collaborate across multiple teams, handle your work with ease and even get valuable feedback from your clients.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
What do you dislike about the product?
It's tedious to make bulk changes as it isn't easy.
What problems is the product solving and how is that benefiting you?
As I describe above, there are many benefits in using Zendesk. It lets support teams do their job more easily and tidier.
Recommendations to others considering the product:
First class support tool. It also provides an application, so you can take it with you all the times and never miss an SLA or an urgent ticket
Wouldn't use any other CRM!
What do you like best about the product?
ZenDesk is easy to use, and easy to set up! It does a great job at reporting and organizing especially when handling multiple brands
What do you dislike about the product?
The reporting could be easier but I really do love everything about ZenDesk!
What problems is the product solving and how is that benefiting you?
Tracking our CS teams metrics, as well as Customers Feedback!
ZenDesk is a good platform for customer support
What do you like best about the product?
integrates well with other packages (like salesforce, APIs, etc)
What do you dislike about the product?
not enough options for sending emails, need bcc
What problems is the product solving and how is that benefiting you?
customer support
Great user friendly interface
What do you like best about the product?
Emails are categorized into different teams and filters automatically, making it the support flow more efficient.
What do you dislike about the product?
Requiring a reason for solving tickets sometimes hinders blocking out an influx of spam mails.
What problems is the product solving and how is that benefiting you?
Solves queries coming into all department such as support, training and products team in one platform.
Love this!
What do you like best about the product?
How quickly I can get help! This can be a lifesaver when I'm under pressure and have an issue.
What do you dislike about the product?
I don't think there really is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Helpibg me fix issues so I'm able to move onto other projects.
Zendesk
What do you like best about the product?
I only used once and I was looking up more info and resources about the products offered and type of suppprt
What do you dislike about the product?
Nothing as I haven't tried to use it again just yet
What problems is the product solving and how is that benefiting you?
Not solving but seeking new ideas
Zendesk is a great CRM platform!
What do you like best about the product?
I like that the system is essentially put together for you and you're customizing it to your wants and needs.
What do you dislike about the product?
I dislike that a lot of it has Zendesk's stamp on it and you can't fully customize to what you want.
What problems is the product solving and how is that benefiting you?
I work with B2B vendor issues and it's great at getting many people on the platform who are on different teams to help solve the problems at hand.
Recommendations to others considering the product:
Only use if you do not have the resources to completely build out your own system
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