Zendesk Suite
ZendeskExternal reviews
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Zendesk support
What do you like best about the product?
Zendesk support is great for keeping our tech issues logged and productive
What do you dislike about the product?
Ability to export user lists or batch add companies
What problems is the product solving and how is that benefiting you?
Help desk and website support
Easy to use, somewhat customizable
What do you like best about the product?
This product is very easy to use. Partners can open their own tickets and track progress.
What do you dislike about the product?
Not being able to set reminders, such as, making a call on a ticket at 3pm Friday.
What problems is the product solving and how is that benefiting you?
Trouble tickets
Zendesk is great!
What do you like best about the product?
It’s easy to use and the customer service is great. If I ever need an answer to something I can call or talk to our account rep ASAP.
What do you dislike about the product?
There’s nothing I dislike avctually. I think it’s a great service all around
What problems is the product solving and how is that benefiting you?
Solving customer service problems.
Beneficial all around
Beneficial all around
Zendesk review
What do you like best about the product?
The simplicity of the software makes it easy to use. It offers an opportunity to rate the service received .
What do you dislike about the product?
The mundane entries despite my login credentials. The final new window on rating the satisfaction of the jon performed.
What problems is the product solving and how is that benefiting you?
Laptop, desktop and apple product issues.
Easy to use for basic functions, tougher to activate and implement the more targeted features
What do you like best about the product?
Zendesk makes it simple to create, assign, edit, and close a ticket, which are the only functions truly necessary for a customer support service, making simple tasks easier to accomplish in less time.
What do you dislike about the product?
More in-depth features like tag and macros can be difficult to find within the site and not easy to manage like the more basic features.
What problems is the product solving and how is that benefiting you?
I use Zendesk to handle customer onboarding as well as solve customer complaints and field questions. Zendesk has helped me streamline the customer response from my five person team.
Not a fan
What do you like best about the product?
The ticket tracking is fine. Other than that not crazy about anything Zendesk.
What do you dislike about the product?
Reporting is not intuitive. There's not a great integration with CRMs, especially Hubspot. Their support is very difficult to navigate, They have tons of help docs that conflict and are not streamlined. Chat feels bolted on and unwieldy, and there are constant downtime issues that they do not inform you of, you have to literally go out and search their Twitter to see if something is down. :(
What problems is the product solving and how is that benefiting you?
We are tracking tickets for support, using chat and help docs.
Recommendations to others considering the product:
Look for another solution.
Efficient, easy to use
What do you like best about the product?
It is customizable on a client to client basis. If there are specific contracts, expirations on tickets can be made so that reply times are met properly.
What do you dislike about the product?
Sometimes, there would be an issue where it feels like you are spamming customers because you have to respond back after a certain amount of time. It would be nice if there was an auto close if customers do not respond back after some time.
What problems is the product solving and how is that benefiting you?
I've solved multiple problems through ZenDesk. It helps knowing you can add images directly to your responses to customers and or attach files to responses.
Recommendations to others considering the product:
There are a lot of ways to boost team member spirits. Leaderboards helps to create goals.
Pretty good with kinks
What do you like best about the product?
It’s customizable.and has a good interface
What do you dislike about the product?
There are weird bugs sometimes like when I type, the cc’d people’s names shift.
What problems is the product solving and how is that benefiting you?
Workday post productions tickets, it’s easy to search tickets
Very easy and comprehensive systems
What do you like best about the product?
The ability to manage everything within Zendesk and not needing to use external email alongside it.
What do you dislike about the product?
I am unable to create a custom status other than the built in (open, pending, on-hold, solved) I would like to have custom ones such as "Logged with 3rd Party" or something similar
What problems is the product solving and how is that benefiting you?
Not managing things out of a mailbox and being able to easily assign tickets to users and monitor them.
Zendesk Support - a no brainer
What do you like best about the product?
What is there to say that hasn't already been said about Zendesk? It's program is top notch, and the seamless integration between it and many other apps (JIRA most importantly) make it the go-to app for any support team.
What do you dislike about the product?
Occasionally outages can interfere with work, but their own support team is quick to communicate these and help troubleshoot.
What problems is the product solving and how is that benefiting you?
Currently we are using ZD for our app to answer question, notify users about bugs, etc. This allows us to quickly and easily respond to our user's questions and categorize them. Another overlooked feature is the reporting, which allow us to see who is having what issue and create internal materials to solve this.
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