Zendesk Suite
ZendeskReviews from AWS customer
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6,502 reviews
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Zendesk is easy to use!
What do you like best about the product?
I learned how to use Zendesk Support in less than 24 hours. It's extremely simple, organized, and a great way to answer customer questions. It's easy to sort tickets by open, pending, and solved!
What do you dislike about the product?
No complaints. My coworkers and I love using Zendesk to solve our customers' questions.
What problems is the product solving and how is that benefiting you?
Our customer emails and texts come into Zendesk and we answer them within 24 hours. It's beneficial because we can sort out the tickets by importance and sort them by when we received them.
Great Starter Support
What do you like best about the product?
With it being completely cloud based, you don't have any local oversight. No hardware specs or local databases to manage
What do you dislike about the product?
By just using the software, it feels like bloatware. It is not fully customizable, and the available plug-ins are not 'everyday' business applications.
What problems is the product solving and how is that benefiting you?
Using Zendesk for our IT helpdesk support. It allows us to forward all emails from one account to the system to auto-create tickets, as well as our users can submit tickets from our "URI". The tickets are stored and allow for us to look back at users requests over time, as well as build a knowledgebase from previous ticket solutions.
Good option for a small shop
What do you like best about the product?
We used zendesk as a landing page for our whole IT org. Prior to that there was nothing.
What do you dislike about the product?
I found the pricing to be a bit confusing. This was likely because feature sets at other tiers weren't really applicable to our org.
What problems is the product solving and how is that benefiting you?
Time to resolution for internal issues
Dependable, Very Easy to Use, Product
What do you like best about the product?
The Zendesk ticketing system is very easy to use.
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
What do you dislike about the product?
I would like to see more reporting options.
What problems is the product solving and how is that benefiting you?
IT Tickets - Consolidation of all tickets in one place
User friendly
What do you like best about the product?
It is easy to create tickets for problems. It is a pretty smooth process
What do you dislike about the product?
Almost too many features, it can be a little confusing
What problems is the product solving and how is that benefiting you?
We are using it for a software help desk, creating tickets for software problems.
Zendesk is the greatest way to keep all those tickets tracked!
What do you like best about the product?
I love that ZENDESK makes it so incredibly easy to take, create and manage tickets for the business we are in. ZENDESK is so easy to use. I like the fact that I can go to see a graph and all the different metrics in ZENDESK.
What do you dislike about the product?
I can't really think of anything that I dislike about ZENDESK.
What problems is the product solving and how is that benefiting you?
The benefits of ZENDESK are huge!
Recommendations to others considering the product:
Zendesk support suite is a great program to use for tracking and replying to all the support tickets that we get.
Pretty Straightforward to Use
What do you like best about the product?
I love that it is great about giving statistics.
What do you dislike about the product?
I dislike the way you have to type in the ticket number to merge it, the internal note has to be added then submitted then you must reopen the ticket to reply yo the message. You can't both add a note and a message to a ticket at once. It is one or the other.
What problems is the product solving and how is that benefiting you?
I respond to customer tickets on support.
Zendesk Support Review
What do you like best about the product?
I like that options to receive help through the app are clear, and that I'm able to get help quickly.
What do you dislike about the product?
Sometimes it can be difficult to navigate the website, but with a bit of practice it becomes easier.
What problems is the product solving and how is that benefiting you?
I've been solving access problems at my office with Zendesk.
Good for large organizations
What do you like best about the product?
This product is really great Ilif you have a large organization and communication and tracking is poor.
What do you dislike about the product?
Not good for smaller organizations, too long and too much process.
What problems is the product solving and how is that benefiting you?
Tech tickets and issues/questions for other departments.
Powerful, and as robust as you want it to be
What do you like best about the product?
Zendesk allows for a lot of customization and automation, which I love!
What do you dislike about the product?
There's quite a learning curve for new users who haven't used helpdesk software before. Depending on your level of customization, it can be a very steep learning curve, or none at all. And I don't love that ZenDesk doesn't have a developer sandbox unless you're willing to pay extra for an Enterprise account.
What problems is the product solving and how is that benefiting you?
Customer service and Support
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