Zendesk Suite
ZendeskExternal reviews
6,490 reviews
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Easy to use
What do you like best about the product?
I like that you can search for text within the message body.
What do you dislike about the product?
Hard to organize macros in a way that you are able to see all available.
What problems is the product solving and how is that benefiting you?
This platforms allows all team members access to client communication. It makes it easy for one specialist to pick up where the other left off.
Zendesk for BenAdmin Platform
What do you like best about the product?
Zendesk provides an easy to use interface for submitting queries and finding necessary information.
What do you dislike about the product?
In using Zendesk, we have come across no issues currently.
What problems is the product solving and how is that benefiting you?
We use Zendesk for finding necessary information for our benadmin platform, and submitting queries should help not already be available.
Full Service Customer Support
What do you like best about the product?
I like the freedom that rules and routing allow. The support center and how tickets behave is fully customizable.
What do you dislike about the product?
This goes with what I like, but having so many customization options can lead to the product being a bit confusing. Especially at the start.
What problems is the product solving and how is that benefiting you?
Customer interactions, tracking and resolving product issues.
Recommendations to others considering the product:
Use the trial and make sure you really need the all the features, there are cheaper and more simple options out there. However, if you are a growing company, and a detailed ticketing system is important, this is a great option.
Great experience so far
What do you like best about the product?
I find that it’s really easy to submit a request and use the categories that are provided for me!
What do you dislike about the product?
The search bar isn’t as intuitive- I tried to search for a specific topic that should come up for our organization and I can’t seem to track down other tickets or help articles.
What problems is the product solving and how is that benefiting you?
Report problems and identify opportunities for our app
Easy and Straightforward
What do you like best about the product?
Multple methods of submitting tickets, easy to use interface.
What do you dislike about the product?
Reopened ticket when user says “thanks.”
What problems is the product solving and how is that benefiting you?
Finding issues before they happen. Provide training after identifying pain points.
The best.
What do you like best about the product?
Very easy to use, integrates with other apps and makes it easy to help clients.
What do you dislike about the product?
Wish tickets were a bit easier to manage.
What problems is the product solving and how is that benefiting you?
Connects all necessary staff to issues and questions to quickly get a resolutio. Everybody can see tickets and do what’s needed to get things done fast.
Desktop support
What do you like best about the product?
Best support with fast response..Had fastest experience with the software
What do you dislike about the product?
Not available at anytime.. Expensive in price
What problems is the product solving and how is that benefiting you?
Best support
Recommendations to others considering the product:
Good service
Easy to Use - No Training Necessary!
What do you like best about the product?
Simple and straightforward. Most everything is intuitive.
What do you dislike about the product?
Almost too basic. Users with experience in more robust systems may be initially confused by how slim the interface is.
What problems is the product solving and how is that benefiting you?
Customer inquiries via our website form.
ZD
What do you like best about the product?
That you can see everyone and it is so searchable
What do you dislike about the product?
How confusing the search functions are.
What problems is the product solving and how is that benefiting you?
Live customer questions and finding the answers
Zendesk Review
What do you like best about the product?
An all in one ticket tracking app in the cloud that you can access from anywhere. It even has a mobile app for your phone. You have a queue for inbound requests which agents can pull requests from into their own queue.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
What problems is the product solving and how is that benefiting you?
Having a central place for supporting our customers. Providing documentation that is part of the support platform that customers can view before submitting a request.
Allowing manager the ability to view reports and track KPI and tends of requests.
Allowing manager the ability to view reports and track KPI and tends of requests.
Recommendations to others considering the product:
Keep doing what you are doing.
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