Zendesk Suite
ZendeskReviews from AWS customer
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6,502 reviews
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Easy to use
What do you like best about the product?
User friendly and customizable interface makes this a great tool
What do you dislike about the product?
The history is a bit difficult to navigate
What problems is the product solving and how is that benefiting you?
After hours issues and questions can be handled in a timely and orderly fashion
A portal for all your questions
What do you like best about the product?
We use zendesk as the portal for everyone to ask questions and keeping everything in one neat location. No countless emails.
What do you dislike about the product?
There isn’t anything I don’t like about the software.
What problems is the product solving and how is that benefiting you?
I troubleshoot for users and also do general tech support and zen desks let’s me do it all.
Great experience using Zen support
What do you like best about the product?
I have used this system from a client facing perspective, and I love the ease of usability. Logging is ticket is simple, and doesn’t require technical knowledge to use it.
What do you dislike about the product?
The lack of change management features within the software l.
What problems is the product solving and how is that benefiting you?
allowing us to easily send tickets via a user friendly platform vs picking up the phone and having to call support for every issue
Simple, with minimum options
What do you like best about the product?
Its easy to use, raise tickets and track tickets
What do you dislike about the product?
No pre defined options
Too open ended for new users
Too open ended for new users
What problems is the product solving and how is that benefiting you?
Access request
Zendesk User
What do you like best about the product?
I love the ease of use of Zendesk. Also the fact that zendesk can automate emails and sort out bad auto replys
What do you dislike about the product?
I dislike its user interface. I seems clunky.
What problems is the product solving and how is that benefiting you?
We are solving the problem of customer satisfaction. We use a support@company.com which routes directly to zendesk and the appropriate rep which is extremely useful
Well designed
What do you like best about the product?
Zendesk has a lot of common sense features that make going through a lot of tickets bearable. It also has pretty powerful data analysis told built in which is nice.
What do you dislike about the product?
Sometimes a bit slower than I'd like, but this doesn't happen often
What problems is the product solving and how is that benefiting you?
Large ticket inflow from many different customers.
Solid support system
What do you like best about the product?
It is highly customizable and full of bells and whistles.
What do you dislike about the product?
Layout is a little bit cumbersome / confusing.
What problems is the product solving and how is that benefiting you?
Great that multiple agents can work simultaneously across multiple cities / states.
Recommendations to others considering the product:
Solid and reputable customer support software.
It works
What do you like best about the product?
I have had no issues using it. It works for the purpose we used it as
What do you dislike about the product?
It can be slow at times but the customers didn’t complain
What problems is the product solving and how is that benefiting you?
We didn’t implement for long... newer technology came
Just started using Zendesk
What do you like best about the product?
Zendesk allows me to take multiple chats easily. We have it set up so that we always have the order number and location of the person chatting in, as well as their full name, as we have integrated Zendesk with our delivery driver app. It makes it very easy to quickly pull up order information.
What do you dislike about the product?
No way to quickly reject an incoming chat if I have forgotten to pause myself. The volume of notifications is very loud. I do not have a way to make Zendesk quieter while being able to hear phone calls well. The default Uh-Oh noise is horrendous.
What problems is the product solving and how is that benefiting you?
We are handling driver issues with delivery orders. We used to do this over the phone, Zendesk means we can do it much more efficiently.
Very configurable and scalable to meet our needs!
What do you like best about the product?
The admin interface makes setup and configuration easy. The Zendesk platform allows for complexity without needing to be a developer to make it so.
What do you dislike about the product?
I am currently working through the new features/UI layout, as I implemented my first Zendesk platform a few years ago on their previous UI & feature set. Shouldn't take long though.
What problems is the product solving and how is that benefiting you?
We leverage the Help Center (knowledge base) and the ticketing workflows. We have it embedded in our website and use macros to gain efficiency in responding quickly to our customers.
Recommendations to others considering the product:
Check it out - well worth a free demo
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