Zendesk Suite
ZendeskExternal reviews
6,497 reviews
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Zendesk User
What do you like best about the product?
I love the ease of use of Zendesk. Also the fact that zendesk can automate emails and sort out bad auto replys
What do you dislike about the product?
I dislike its user interface. I seems clunky.
What problems is the product solving and how is that benefiting you?
We are solving the problem of customer satisfaction. We use a support@company.com which routes directly to zendesk and the appropriate rep which is extremely useful
Well designed
What do you like best about the product?
Zendesk has a lot of common sense features that make going through a lot of tickets bearable. It also has pretty powerful data analysis told built in which is nice.
What do you dislike about the product?
Sometimes a bit slower than I'd like, but this doesn't happen often
What problems is the product solving and how is that benefiting you?
Large ticket inflow from many different customers.
Solid support system
What do you like best about the product?
It is highly customizable and full of bells and whistles.
What do you dislike about the product?
Layout is a little bit cumbersome / confusing.
What problems is the product solving and how is that benefiting you?
Great that multiple agents can work simultaneously across multiple cities / states.
Recommendations to others considering the product:
Solid and reputable customer support software.
It works
What do you like best about the product?
I have had no issues using it. It works for the purpose we used it as
What do you dislike about the product?
It can be slow at times but the customers didn’t complain
What problems is the product solving and how is that benefiting you?
We didn’t implement for long... newer technology came
Just started using Zendesk
What do you like best about the product?
Zendesk allows me to take multiple chats easily. We have it set up so that we always have the order number and location of the person chatting in, as well as their full name, as we have integrated Zendesk with our delivery driver app. It makes it very easy to quickly pull up order information.
What do you dislike about the product?
No way to quickly reject an incoming chat if I have forgotten to pause myself. The volume of notifications is very loud. I do not have a way to make Zendesk quieter while being able to hear phone calls well. The default Uh-Oh noise is horrendous.
What problems is the product solving and how is that benefiting you?
We are handling driver issues with delivery orders. We used to do this over the phone, Zendesk means we can do it much more efficiently.
Very configurable and scalable to meet our needs!
What do you like best about the product?
The admin interface makes setup and configuration easy. The Zendesk platform allows for complexity without needing to be a developer to make it so.
What do you dislike about the product?
I am currently working through the new features/UI layout, as I implemented my first Zendesk platform a few years ago on their previous UI & feature set. Shouldn't take long though.
What problems is the product solving and how is that benefiting you?
We leverage the Help Center (knowledge base) and the ticketing workflows. We have it embedded in our website and use macros to gain efficiency in responding quickly to our customers.
Recommendations to others considering the product:
Check it out - well worth a free demo
Reliable, easy to use
What do you like best about the product?
I like that it is easy to use and reliable to work with.
What do you dislike about the product?
It is often difficult or confusing for customers to reply back.
What problems is the product solving and how is that benefiting you?
Customer support issues related to damaged/defective items purchased in our site.
Recommendations to others considering the product:
Very easy to use
Heavy Install
What do you like best about the product?
Quick response, Quicker than web based H.E.A.T.
What do you dislike about the product?
SQL Server requirements
There is a new level of support required when upgrading Microsoft Server
There is a new level of support required when upgrading Microsoft Server
What problems is the product solving and how is that benefiting you?
Login
Password resets
Outlook Group Email creations
Password resets
Outlook Group Email creations
Recommendations to others considering the product:
Backend Server Requirements
Zendesk Review
What do you like best about the product?
The ability to filter and search for tickets in multiple ways and tag the tickets that needed to be addressed later. This allowed me to get other colleagues involved in more complex cases.
What do you dislike about the product?
Zendesk talk had several issues not being able to hear calls where I would need to restart the computer.
What problems is the product solving and how is that benefiting you?
All incoming customer support inquiries go through Zendesk for tracking and monitoring.
Great Product
What do you like best about the product?
Makes it simple for our helpdesk staff and love how easy it is to use
What do you dislike about the product?
There isn’t anything that I don’t like with this producg
What problems is the product solving and how is that benefiting you?
Faster response, ease of use
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