Zendesk Suite
ZendeskReviews from AWS customer
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Effective Support Platform
What do you like best about the product?
It’s well organized and very easy to use.
What do you dislike about the product?
Sometimes the reporting analytics don’t seem quite right.
What problems is the product solving and how is that benefiting you?
Troubleshooting our tool bugs or issues. I appreciate keeping a good thread of information and how well it integrates with JIRA.
Good but laggy and problematic for phone use when dealing with customers
What do you like best about the product?
I enjoy using the metrics given by Zen Desk.
Easy to use interface
Easy to use interface
What do you dislike about the product?
A bit slow at times causing delays in service with regard to phone use.
What problems is the product solving and how is that benefiting you?
Allows us to reach our customers and resolve their issues and beneficial because we can call customers for contact.
Zendesk offers an organized approach to support
What do you like best about the product?
The fact that this platform lends itself to teamwork so well. As a user, you can see if another team member is viewing a ticket, has claimed a ticket, or has closed a ticket. You can also communicated internally with private messages on a ticket.
What do you dislike about the product?
It can be difficult to track down a ticket after it has been closed.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our ticketing system for website maintenance and support for our clients.
A great ticketing system for Customer Service
What do you like best about the product?
Zendesk is a great ticketing system for customer service inquiries. It allows for tickets to be reassigned from one person to another very efficiently and quickly. I also enjoy that you can distinguish between public and internal replies so that you can forward the ticket to a colleague with attached information to make answering the ticket easier.
What do you dislike about the product?
If the admin does not set the proper permissions then the capability of reassigning tickets does not work properly. If you make sure everything is set up properly from the beginning then you will be good to go.
What problems is the product solving and how is that benefiting you?
Membership/customer service questions.
Zendesk review for helpdesk
What do you like best about the product?
This allowed our helpdesk personnel an organized way to sort their requests and track their progress.
What do you dislike about the product?
There is some lack of visibility into the system to track requests.
What problems is the product solving and how is that benefiting you?
Helpdesk operators had little organization and ability to prioritize requests prior to implementation of this product.
Zendesk Review
What do you like best about the product?
What I like best about Zendesk is ease of use.
What do you dislike about the product?
What I dislike about Zendesk is automation.
What problems is the product solving and how is that benefiting you?
Mobile use benefits - able to get tickets in quicker.
Zendesk Support is Good
What do you like best about the product?
It gives you options to create automations and triggers that can respond to customer requests.
What do you dislike about the product?
You need a bit of programming background to be able to set up some of the answerbots that you will be designing
What problems is the product solving and how is that benefiting you?
Support tickets from our customers come via Zendesk from all channels eg email,facebook,twitter etc
Recommendations to others considering the product:
Zendesk is ideal when you deal with large volumes of customer requests and can measure performance for Agents. Can be designed to have automations,triggers, Answerbot that work 24/7 responding to customers.
Zendesk Chat - Great Live Chat Tool
What do you like best about the product?
Live chat agents can handle multiple chats at once. Less wait time for customers.
What do you dislike about the product?
Agents can get overwhelmed at times with all the different ways to engage with customers.
What problems is the product solving and how is that benefiting you?
Faster response time to customers, increased sales due to superior customer service.
Recommendations to others considering the product:
Do a free trial to see if this software is right for your business.
Makes CRM a zen experience
What do you like best about the product?
Easy to use, clear layout, and accurate.
What do you dislike about the product?
There is nothing I disliked about it. Its a great product.
What problems is the product solving and how is that benefiting you?
Easy to see all your support messages in one inbox
Recommendations to others considering the product:
Try it! You'll be happy!
Zendesk. A Good Customer Support Platform
What do you like best about the product?
Zendesk is easy to navigate, easy to edit and add macros, and can be as simple or as complicated as you want it to be. I love the edibility of the overall platform to meet needs and changes as they come. After trying a few other platforms, it still out-performs the others, in my experience.
What do you dislike about the product?
I do wish the data was a bit more manageable or editable. It's not bad, it's just not the best it could be or malleable to our needs.
What problems is the product solving and how is that benefiting you?
We use Zendesk on a day-to-day basis for a majority of our customer interactions. From first-time contact to continued conversations, it's easy to trace. It's even nice to share and have teamwork and support with each interaction.
Recommendations to others considering the product:
Feel free to give others a try, but at the end of the day, Zendesk just seems to be the best base for support.
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