Zendesk Suite
ZendeskReviews from AWS customer
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Zen desk
What do you like best about the product?
It's easy to use and train multiple people on
What do you dislike about the product?
That it's limited functionality and not easily updated without going through zendesk support majority of the time
What problems is the product solving and how is that benefiting you?
Customer support and IT
Excellent ticket management and team collaboration features.
What do you like best about the product?
The ability to connect to different platforms that we use so we get full insight into all of the users writing in for support help.
What do you dislike about the product?
The reporting capabilities could be improved. Also, sometimes I think the API connections display data that is slightly out of data. But this could potentially be user error on our part.
What problems is the product solving and how is that benefiting you?
This is our all-in-one ticketing and support team communications platform. It allows us to keep a pulse on all of our customer's needs as well as maintain the internal communication to make sure our customers are being serviced efficiently.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Great tool for managing medium level help desks
What do you like best about the product?
How easy it is to use. To use the basics you dont need to have any real training.
What do you dislike about the product?
If your organization deals with a LOT of tickets & you oversee the tickets it can be somewhat of a slog to click through the screens of tickets. Also, the search feature when you aren't quite sure of the contact can be a pain.
What problems is the product solving and how is that benefiting you?
Customers send help desk tickets or requests to change accounts to our Zendesk and Zendesk allows us to manage the tickets smoothly
Recommendations to others considering the product:
Give it a try we have found it to be a great tool
Easy to use and quickly scalable
What do you like best about the product?
Zendesk chat is incredibly easy to use and provides interesting real-time statistics about visitors.
What do you dislike about the product?
Getting everything implemented exactly the way we wanted it took some work from our web team.
What problems is the product solving and how is that benefiting you?
We wanted a simple chat client so prospect, partners, and customer could interact with us in real time from our website.
Zendesk - Easy and User Friendly
What do you like best about the product?
Easy to export report to a CSV file with few clicks which makes Excel reporting much easier.
What do you dislike about the product?
There is no support for knowledge based solution, making it difficult for support engineers to look up existing issue and its resolution.
What problems is the product solving and how is that benefiting you?
Managing clients issues, tracking their support tickets and keeping record of clients contacts. Benefits of Zendesk includes easy to manage clients issues, allowing support engineers to keep track and work on the resolution, providing a timely SLA. Also, it helps team to manage all the clients contacts information in one location and can be easily exported.
Recommendations to others considering the product:
This is definitely a great solution for those who wants an end to end ticket management solution.
Zendesk Support has always worked for me!
What do you like best about the product?
It is very simple to write and respond to tickets in the system. Nice layout that is easy to navigate within. I was recently married and it was super easy for me to change my name in the profile.
What do you dislike about the product?
It has always worked well for me, I really don't have any complaints.
What problems is the product solving and how is that benefiting you?
I am working on report writing tickets. We use the tickets to help trouble shoot why the system isn't working or request updated work. It is a very clean and effective way to communicate. It tracks all pieces of the ticket and with the ticket number you can reference back what work was done in a particular area. Often emails get bogged down and information is lost, not with this system.
Recommendations to others considering the product:
If you are looking for a ticketing system, this is a great option. This is a way to manage workflow, completion of tasks, and communication. My favorite part is having the ticket number trail to always know what was accomplished or what needs more work without the email trail. The only emails are the emails to alert you that a ticket has some update, which is also helpful as I don't have to wonder when work was done.
Very good
What do you like best about the product?
Their pop up tool to embed on our web page for customer support
What do you dislike about the product?
You must use app for some time to menage with ease.
What problems is the product solving and how is that benefiting you?
Customer support
Helped a Small Business Stay On Top of Support Tickets
What do you like best about the product?
It's easy to stay on top of customer support issues. You can receive an email when a ticket is created or updated. You can see what's been done so far on the ticket and assign it to others. You can also easily view all your tickets based on status (whether they've been solved, unsolved, etc.).
What do you dislike about the product?
Not much. Just make sure you don't reply to the customer when you're trying to leave a note to someone internally. The tabs are next to each other on the ticket.
What problems is the product solving and how is that benefiting you?
Providing great customer support for a small business.
Strong Support Software
What do you like best about the product?
The ticket system, in general, is very easy to use and provides enough flexibility that it works for many different needs. We have been very satisfied with it.
What do you dislike about the product?
The biggest dislike centers around the help desk functionality. It's pretty sparse and although easy to use, does not allow for a lot of functionality.
What problems is the product solving and how is that benefiting you?
Our ability to organize our support and service tickets and provide simple and easy billing cohesiveness is the key benefit. We sought out a solution that would help us manage client requests for both support and small services.
Zendesk
What do you like best about the product?
I haven't experienced any glitches with the system so it runs very well.
What do you dislike about the product?
I have not encountered anything that presents a problem
What problems is the product solving and how is that benefiting you?
Organizing reports for customers
Recommendations to others considering the product:
Follow directions given, very self-explanatory
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