Zendesk Suite
ZendeskReviews from AWS customer
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Software for Communication
What do you like best about the product?
The ability to assign tickets to different members of my team.
What do you dislike about the product?
There are rules that you can set up that automatically assign tickets to certain people. I found it hard to create these rules
What problems is the product solving and how is that benefiting you?
We are able to organize projects to certain people and keep track of who is doing what.
Easy system for help desk tickets
What do you like best about the product?
Tracking of tickets and time tracking capabilities as well organization and classification of tickets.
What do you dislike about the product?
Configuration and set up of system and accessibility of different functionality.
What problems is the product solving and how is that benefiting you?
Organizing and prioritizing help desk tickets.
Simple and efficient
What do you like best about the product?
We get tickets to complete and mark them done. Simple system.
What do you dislike about the product?
Nothing is really wrong. We just get back logged
What problems is the product solving and how is that benefiting you?
Customers contacting after hours.
Using Zendesk to help customers.
What do you like best about the product?
I like the ease of using Zendesk. It’s easy to use and apply for our business model. The customers can access the response field and send their replies.
What do you dislike about the product?
There isn’t really anything I dislike about the software.
What problems is the product solving and how is that benefiting you?
We can get accurate responses from our customers.
Recommendations to others considering the product:
Use it.
User friendly, good reporting capabilities
What do you like best about the product?
It is integrated with email, so end users never have to log in if they don't want to. Reporting capabilities are robust.
What do you dislike about the product?
I did not have any dislikes about this application.
What problems is the product solving and how is that benefiting you?
Tracking tickets from customers. This was our help desk ITSM software.
Customizable and Simple to use
What do you like best about the product?
I really like the software as it is easily customizable and intuitive to use
What do you dislike about the product?
Nothing to be honest. Its a great product
What problems is the product solving and how is that benefiting you?
Customer success team
Zendesk
What do you like best about the product?
The software is very easy to pick up and it doesnt take long to get new iserd up to speed.
What do you dislike about the product?
Not very powerful or feature rich. I wish it would play nice with other software we use.
What problems is the product solving and how is that benefiting you?
We ise it for our ticketing system.
Zendesk makes it possible to simplify and improve the work with clients
What do you like best about the product?
Zendesk has many functions, but it's easy to use and configure. One is constantly being improved. A very convenient filtration system that allows you to make the necessary and effective selection. Also, you can effectively use the sharing feature. The help desk quickly answers questions and helps to solve problems.
What do you dislike about the product?
Sometimes it's somewhat difficult to add new features. Zendesk has uncomfortable navigation. I would like to make it more perfect. For new users it is necessary to conduct training, otherwise it can be difficult to work efficiently at once.
What problems is the product solving and how is that benefiting you?
We use Zendesk to improve our support workflows and to improve our customer experience. Zendesk provides the ability to collect data and materials for our customers and internal use. We can determine what information and problems are most interested in our customers. What is the dynamics of queries during a day or another period of time. Also Zendesk gives us the opportunity to more effectively track customer feedback.
Recommendations to others considering the product:
Zendesk is a great platform for helping and supporting customers. I'm sure it's worth trying this software. If you are not sure, you can first try the free version. You may need some time to learn this service. However, this applies to any software.
App is biggest problem
What do you like best about the product?
Web version is great- I like seeing where customers have been on the site and how often they are online
What do you dislike about the product?
App- I want chat history to populate on app, so i can see location from mobile (can influence my answer to offline messages) I'd also like the page the customer was visiting to populate in offline messages- if the last thing they did was click the chat screen it's not helpful in the email, and I can't look it up from the mobile app. Most of my problems are with mobile. I work for a smaller company, and am really the only user so the mobile function is very important to us.
What problems is the product solving and how is that benefiting you?
Increases contact with customers, has helped customers chat about specific products- our website can be confusing so it has ultimately helped us reach customers
Recommendations to others considering the product:
I dont think you can rely on it for mobile use, which could be important for a small company
Zendesk Chat is very helpful in reaching people and businesses
What do you like best about the product?
I love the fact that you can interact with customers and businesses who have questions and concerns about anything. The platform is great and if you need help with anything there are plenty of tutorials on every concern you have. It is best to take advantage on a trial basis in order to get a feel for the service instead of jumping in head first.
What do you dislike about the product?
Right now- there is nothing to dislike as we are in a trial basis for our business and we are testing different programs to see which one fits for our service the best.
What problems is the product solving and how is that benefiting you?
The business problems that we are solving with Zendesk Chat is to have more interaction with the customers and businesses out there. The platform provides quick responses to anyone that needs help or have concerns with our services. The benefits are endless at Zendesk and there is little room for you to go wrong- especially when there is tons of tutorials and help on the platform.
Recommendations to others considering the product:
If you want to engage more with your consumers and businesses- Zendesk Chat is most helpful in getting deeper experiences with people out there. The platform is easy going and great to maneuver around and there is plenty of help out there to get you started- even if it is for a trial basis (which we are using at this time).
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