Zendesk Suite
ZendeskReviews from AWS customer
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Pleasant experience with seamless customer engagement
What do you like best about the product?
Ability to quickly respond to customers that doesn't appear too formal/technical, allows for the ability to submit as pending/solved/open and allows you to easily coordinate with teammates
What do you dislike about the product?
Events should be in the same pane as conversations
What problems is the product solving and how is that benefiting you?
Easy communication with customers who write in to our support email for help with our products
Recommendations to others considering the product:
Great and easy to use
Pretty damn good
What do you like best about the product?
Very easy for a relatively new user or a literal first time user
What do you dislike about the product?
Not much flexibility on how to respond to questions and issues asked
What problems is the product solving and how is that benefiting you?
Using it for customers support
Quick notifications and easy tracking
What do you like best about the product?
We can easily filter using the keywords and tag other colleagues in specific chain conversations without alerting our clients that we're discussing internally about their queries. The tags are also great because we can easily create new subjects when something comes up. We can also use as many tags as necessary depending on the subject matter of the conversation. The follow-up we do using the tags makes it easier to do just that.
What do you dislike about the product?
When you're tagged in a conversation, there's no standalone alert that notifies me about being tagged in something. Additionally, once I find the tag I have to look in the conversation about where the specific tag is instead of being taken directly to the specific tag. Lastly, this may be on our end, but I dislike the format of how ticket responses come in to my company inbox. The design is not attractive and looks like a machine answering. Again, this could be how we've configured our settings.
What problems is the product solving and how is that benefiting you?
We are able to listen to our customer and track in a consistent manner what issues are the most prevalent and what were the steps taken to solve each issue. As we grow our business and try different strategies, we can revert back to what measures or steps were taken in certain situations to be able to implement them as company standards. Also, we are able to follow-up in a timely and organized manner.
Recommendations to others considering the product:
Agree within your company about the tags you wish to use -- make sure it's unanimous!
Great ticket management tool
What do you like best about the product?
I like that ZenDesk has a template gallery for your customer support website. The templates are beautiful and minimalist.
What do you dislike about the product?
I don't love the mobile interface because it limits how respond to tickets.
What problems is the product solving and how is that benefiting you?
Zendesk has been great at streamlining our support requests. It's so easy to launch and easy to manage multiple users.
Zendesk review for g2
What do you like best about the product?
The ability to update the status for users to see and email use for ease - people don’t need to open up a separate website
What do you dislike about the product?
How it reopens if they email “thanks” or reply once it’s already been marked as solved
What problems is the product solving and how is that benefiting you?
Office management and I.T support.
Zendesk has been a step up from our previous ticketing system
What do you like best about the product?
We are now able to easily add end users to tickets. They see all our updates through emails as well as follow up calls.
What do you dislike about the product?
The service itself is hosted on the web. We would like the option to house the application inhouse.
What problems is the product solving and how is that benefiting you?
Zendesk helps up keep track on IT related issues within our organization. It has helped us prioritize our tickets so that our limited resources are focused appropriately.
Best in class for customer support
What do you like best about the product?
Zendesk is an incredibly easy to use and modern customer support system that will allow your agents to focus on helping the customers and not fighting with a complex system.
What do you dislike about the product?
Triggers and automatons, while powerful, can be a little tricky in setting up. Be sure to take the time to understand what they do.
What problems is the product solving and how is that benefiting you?
Zendesk allows you to organize the mountains of customer emails that come in, answer them and then keep track of what customers are saying.
Was Ok, very very expensive
What do you like best about the product?
I liked that it was user friendly and quick
What do you dislike about the product?
It was lacking in the feature department .
What problems is the product solving and how is that benefiting you?
Help Desk support, answer customer questions and complaints
Great interface but very limited
What do you like best about the product?
I love how quick the interface is and how easy it is to see all the comments and updates. Very easy to use too.
What do you dislike about the product?
The reporting too is so limited . If you're just looking to see who's closing tickets thats fine but nothing else can be reported. Trying to export a lost of tickets is tough since tickets are archived.
What problems is the product solving and how is that benefiting you?
Case management
Zendesk Chat, simple, easy and intuitive
What do you like best about the product?
I have been using Zendesk Chat for about 3 years, it really seems to me the best support system for your web. I tried several software but they put the web slow, since I met Zendesk Chat we adopted it in our company. It really is easy to customize. And simple to use.
What do you dislike about the product?
I think they should place more trigger in the different plans they have, as well as add more reports to the platform. Also the history that is left I think should be for much longer.
What problems is the product solving and how is that benefiting you?
- Permanent chat on our website
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
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