Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk for support tickets and help center
What do you like best about the product?
Zendesk is easy to use and easy to set up. The learning curve is basically nothing so new team members can easily jump right in. I can also provide access at a team level for our partners to manage their own company / team tickets.
What do you dislike about the product?
The worst thing about Zendesk is really the mobile app. It's not intuitive to search or easy to use comparable to their desktop site.
What problems is the product solving and how is that benefiting you?
It is our ticketing solution for technical customer support. It allows us, as a team, to easily track and manage communication with out partners.
Recommended
What do you like best about the product?
Allows for multi-channel submitting of requests by email, web, etc. Makes it easier for those needing support.The install for the company liked the fact that the customer can select any number of ways to submit a request in order to be able to get the request to our team or their own team.
What do you dislike about the product?
I'd like to be able to do reporting and be able to assign tickets to specific agents in a group, or have it take someone's work and reassign it all in a random or sporadic fashion.
What problems is the product solving and how is that benefiting you?
Tracking of support requests, helps our team to remain organized. Dialing and other customer service roles.
Recommendations to others considering the product:
Ensure that you look at the other companies so that you can see how much zendesk provides over the others in the area. It's very important to know what they can and can't do because of this.
Easy to use
What do you like best about the product?
It has a simple easy-to-use interface that one you get fully trained on it can help you do anything
What do you dislike about the product?
It needs a lot of training to fully understand its potential.
What problems is the product solving and how is that benefiting you?
Call forwarding and handling
Best chat service for your organization! star
What do you like best about the product?
- Chat window directly on our website. - Easy to use, aesthetic and moreover affordable - Automatic message to facilitate recurrent questions
What do you dislike about the product?
- Sometimes when you log out it doesn't work. The service stays available on the site web even though nobody is there to answer
What problems is the product solving and how is that benefiting you?
We were looking for a way to offer live support to our customer. We already offered to call or email us, but chat was more efficient.
Recommendations to others considering the product:
I would recommend you contact them! They offer a great service and are going to answer any questions you can have.
Very good software
What do you like best about the product?
Zendesk makes it very easy to talk to customers and get feedback right away. It is very useful for our customer service and customer relations program.
What do you dislike about the product?
Sometimes I don't like the way it comes through in email as it can go straight to spam.
What problems is the product solving and how is that benefiting you?
Customer relations
Zendesk is user friendly
What do you like best about the product?
Although support on the other side of zendesk may not know what they’re doing, the application itself is simple enough to figure out without any training.
What do you dislike about the product?
Having worked on the support side and on the requestor side of zendesk, there isn’t much that I dislike. Working on the support side, I suppose I would’ve liked a simpler way to organize tickets.
What problems is the product solving and how is that benefiting you?
In the position I’m in currently, we’re able to send suggestions and issues and have them resolved fairly quickly. And working as help desk, I was able to keep a running tab of all of my tickets with no issues.
Zendesk support review
What do you like best about the product?
Can be integrated with social media feed, such as Facebook and Twitter. Easy to use and train for new and existing employees
What do you dislike about the product?
A little pricey compared to other companies, but otherwise an excellent product.
What problems is the product solving and how is that benefiting you?
Our IT help desk can manage tickets and resolve them with Zendesk support. We immediately realized how simple it was to use and how user friendly it is.
Recommendations to others considering the product:
Any company that serves customers should definitely get Zendesk support. After using them, you will never need to go anywhere else.
Superior custer support tool
What do you like best about the product?
Zendesk is super easy to use and very customer-friendly!
What do you dislike about the product?
Some of the rules and triggers that can be set up often seem complicated
What problems is the product solving and how is that benefiting you?
We are supporting enterprise customers with Zendesk and the main benefit is being able to track and manage their SLAs.
flexible and easy to use
What do you like best about the product?
Ability to integrate with email amd APIs
What do you dislike about the product?
Formating text is hard sometimes but has gotten much better
What problems is the product solving and how is that benefiting you?
Quick solutions
Perfect for a small business
What do you like best about the product?
I love that the support platform isn't too cluttered or busy - it's small, simple design is perfect for our staff of just 11.
What do you dislike about the product?
We don't have a formalized tech team so we have to outsource - would be great if it was more affordable for small businesses.
What problems is the product solving and how is that benefiting you?
We can easily reach out to our outsourced tech group and they can dial in quickly
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