Zendesk Suite
ZendeskReviews from AWS customer
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Excellent product!!
What do you like best about the product?
Works quickly and easy to use. Better than the other ticketing system we had created for us from a vendor.
What do you dislike about the product?
Lacks some functionality we could use. We utilize a ticketing system
What problems is the product solving and how is that benefiting you?
Makes processing customer requests much simpler
Recommendations to others considering the product:
Definitely a good product solution to try
Easy to use but too basic
What do you like best about the product?
It is user friendly. It seems to integrate well
What do you dislike about the product?
It is not ITIL based. The reports are not usef
What problems is the product solving and how is that benefiting you?
We used it as a help desk ticketing system
Solid Support Tool
What do you like best about the product?
Zendesk is easy to use and set up. It also scales well with your support organization.
What do you dislike about the product?
Salesforce integration is weak, only allowing visibility of tickets, but little other value. In addition, the emails generated from the tickets are formatted excruciatingly painfully, making it nearly impossible to keep up with threads on long tickets.
What problems is the product solving and how is that benefiting you?
We use Zendesk for customer support. Zendesk has made it easy to keep track of tickets and escalations.
Recommendations to others considering the product:
Evaluate all options, but Zendesk is a clear leader for me, small nits aside.
The best customer service ticketing system
What do you like best about the product?
I like the way we can filter tickets here depending on custom tags we added.
I like the feature wherein we can have a parent ticket and child tickets. Very useful when sending mass e-mails to certain number of recipients.
I like the feature wherein we can have a parent ticket and child tickets. Very useful when sending mass e-mails to certain number of recipients.
What do you dislike about the product?
Theres no desktop based application. Everything is browser based when you are working, although they have mobile app, but not all features are available there
What problems is the product solving and how is that benefiting you?
Providing technical support, customer service.
Recommendations to others considering the product:
Very easy to use ticketing system
Zendesk does the job!
What do you like best about the product?
I like the ease of use in keeping customer conversations neat and tidy, as well as the notes section. Getting into Zendesk (especially creating your own macros) is a bit of a learning curve, but just fine once you get the hang of it.
What do you dislike about the product?
I don't like how I'm unable to redact customers' sensitive information such as IDs if included in-line in an email. I end of having to delete the entire email and open up a brand new conversation.
What problems is the product solving and how is that benefiting you?
Zendesk has been a good stand-in for Kustomer, which we moved away from earlier this year.
It stores our helpdesk articles in an easy-to-navigate database, and is pretty intuitive with documenting customer conversations.
It stores our helpdesk articles in an easy-to-navigate database, and is pretty intuitive with documenting customer conversations.
Recommendations to others considering the product:
Go for it! If you need somewhere to go for support FOR the support, Zendesk is it! User friendly!
Zen desk review
What do you like best about the product?
I like the ability to update and stay in communication with customers
What do you dislike about the product?
I dislike that price of zen desk and some of the f the integrations
What problems is the product solving and how is that benefiting you?
Able to have mother way to search and use ticketing system
Recommendations to others considering the product:
Great product
This has allowed us to cover a bigger area of support
What do you like best about the product?
This has allowed us to cover a bigger area of support
What do you dislike about the product?
Really there is not much. It works very well
What problems is the product solving and how is that benefiting you?
To be able to quickly answer questions.
Great service
What do you like best about the product?
Great service, easy to learn and allows faster access to customer inquiries. Anyone who knows how to use it can jump on.
What do you dislike about the product?
Dislike that it isn't customizable with your company logo or color scheme. It feels a little generic.
What problems is the product solving and how is that benefiting you?
The most common thing that we use this for is customers wanting to confirm that their product personalization requests are understood. As a company that offers customization, this is very important
Recommendations to others considering the product:
I absolutely recommend using zendesk, especially the live chat option if you receive a high volume of customer service inquiries. I forget the exact numbers, but my company saved so much money by implementing zendesk. We are no longer spending an entire work day answering a backlog of emails.
Zen of it all
What do you like best about the product?
Seemless flow I’m confident that nothing falls between the cracks.
What do you dislike about the product?
Nothing much. Wish it worked in every aspect of my life.
What problems is the product solving and how is that benefiting you?
Support issues
Optimized, Light, and Great at Delivery! I started out with Zopim and on it ever since.
What do you like best about the product?
The setup and start. One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
Definitely one of the best on-site chat tool when it comes to connectivity to your mobile device. I've used other platforms but they seem to lose signal and the connection between mobile data devices is terrible.
Definitely one of the best on-site chat tool when it comes to connectivity to your mobile device. I've used other platforms but they seem to lose signal and the connection between mobile data devices is terrible.
What do you dislike about the product?
Nothing in particular. I'd say, they can offer better packages at current price points.
What problems is the product solving and how is that benefiting you?
Enabling chat feature for people who come on the website.
Recommendations to others considering the product:
Even though one can get better pricing with Zoho Sales IQ, Zendesk offers more options to tailor the chat window and how you interact with the customer.
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