Zendesk Suite
ZendeskReviews from AWS customer
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One of the best customer support softwar
What do you like best about the product?
The best thing is it brings all customer conversations email, chat, phone, social media into one unified platform,
It also make it easy for us to respond faster, track issues, and deliver a smooth, consistent customer experience.
It also make it easy for us to respond faster, track issues, and deliver a smooth, consistent customer experience.
What do you dislike about the product?
Limited customization and complex setup for beginners
What problems is the product solving and how is that benefiting you?
Centralizes all customer support, improves response time, boosts satisfaction, enables team collaboration, and offers performance insights.
Powerful and reliable tool for streamlining customer support operations
What do you like best about the product?
Zendesk Support Suite offers a unified and intuitive interface that makes managing tickets, chats, and support queries incredibly efficient. The automation and workflow features—like macros, triggers, and views—save a lot of time and reduce manual errors. The integration with other tools (like Slack, Jira, etc.) works seamlessly, which boosts productivity across teams. Reporting and analytics are also insightful and help us improve our support quality continuously. The knowledge base feature is a bonus for self-serve support.
What do you dislike about the product?
While the platform is robust, the admin configuration interface can be a bit overwhelming for new users. Customization options are plenty, but finding and tweaking the right setting often takes more time than expected. Some integrations (especially third-party) require additional effort to maintain. Also, the mobile app experience could be improved in terms of speed and ticket navigation.
What problems is the product solving and how is that benefiting you?
Zendesk helps us centralize all customer communications in one platform, improving our response time and ensuring no query falls through the cracks. By automating ticket assignment and providing AI-based recommendations, it saves agents time and enhances our support quality. It also empowers customers with self-service tools, reducing repetitive queries. Overall, it improves both customer satisfaction and team efficiency.
My Honest Experience with Zendesk
What do you like best about the product?
What I like best about Zendesk Support Suite is its user-friendly interface and powerful ticket management system. It centralizes customer queries from multiple channels—email, chat, social media—into one dashboard, making it easy to track, prioritize, and respond quickly.
What do you dislike about the product?
The platform is feature-rich, but the learning curve can be steep, especially for team members who are not very tech-savvy. Some advanced customization options require extra technical knowledge or developer support.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us consolidate all customer interactions into one unified platform, eliminating the chaos of managing queries across multiple channels. Instead of switching between emails, chats, and social media messages, our team can now respond from a single dashboard, which saves time and reduces missed communications.
Great experience with Zendesk for handling customer queries
What do you like best about the product?
The best thing about Zendesk Support Suite is that it brings all customer conversations like email, chat, calls, and social media into one place, making it easy to track and resolve issues faster.
What do you dislike about the product?
Sometimes the interface feels a bit heavy, and advanced customisations can be tricky without technical help.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps our university’s IT team manage student and staff requests in one place, track progress, and respond faster. It reduces confusion, avoids duplicate work, and makes it easier to keep everyone updated, improving overall service quality.
My professional experience with Zendesk as a fresher
What do you like best about the product?
I never found it difficult to navigate through Zendesk as with most of new softwares. It was pretty user friendly. I was able to not waste time clicking through several direction to find what I want. Because everything was intuitive and I appreciate the how I can collaborate with me colleagues.
What do you dislike about the product?
I can only find the colours being not fun.
What problems is the product solving and how is that benefiting you?
I used it to support my customers and manage emails.
“Powerful All-in-One Support Platform”
What do you like best about the product?
It’s great having all our support channels in one dashboard. I don’t have to switch between tools, and I can see the full history of a customer’s issue in one view.
What do you dislike about the product?
It can be tricky to set up exactly how you want it, and finding certain settings takes a while. The reporting tools are good, but I wish they were a bit easier to customize
What problems is the product solving and how is that benefiting you?
It helps us manage customer requests from email, chat, and social media in one place, so we don’t miss messages or duplicate work. Having everything organized in one system means faster response times, better tracking of issues, and a clearer view of customer history, which makes support more consistent
Zendesk offers the best customer support resources in the industry
What do you like best about the product?
Really ease to use and offers the best customer support !
What do you dislike about the product?
You may rarely experience a technical issue, but you're sorted out as soon as possible
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is taking care of the stress of managing customer support and really help provide great customer experience.
Amazing
What do you like best about the product?
What I like best about Zendesk Support Suite is its ability to centralize all customer interactions—whether through email, chat, phone, or social media—into one unified workspace. This not only streamlines communication but also helps support teams respond faster and more effectively. I also appreciate its automation features, like triggers and macros, which reduce repetitive work, improve efficiency, and allow agents to focus more on delivering a personalized customer experience. The detailed analytics and reporting tools are another plus, as they provide actionable insights for improving service quality and team performance.
What do you dislike about the product?
What I find challenging about Zendesk Support Suite is that, while it’s a powerful tool, its extensive features can feel overwhelming for new users. The initial setup and customization require time and a good understanding of the system to fully leverage its capabilities. Additionally, some advanced reporting and automation features are locked behind higher-tier plans, which can limit flexibility for smaller teams. However, once the learning curve is overcome, the benefits outweigh the initial challenges.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of scattered and inefficient customer communication by bringing all interactions—email, chat, phone, and social media—into one unified platform. This eliminates the need to switch between multiple tools, reduces response time, and ensures that no customer query is missed. It also solves the challenge of inconsistent service quality by providing automation tools, macros, and knowledge base integration, which help standardize responses. For me, this means improved efficiency, better customer satisfaction, and more time to focus on complex issues rather than repetitive tasks.
Efficient and Reliable Tool for Multi-Channel Customer Support
What do you like best about the product?
I like that Zendesk brings all customer interactions—tickets, emails, live chats, and calls—into one easy-to-use platform. It helped me manage customer queries quickly and stay organized while working for a USA-based e-commerce company. The allocation of tickets is smooth, reporting is clear, and the integration with review and rating platforms makes it easy to track customer satisfaction.
What do you dislike about the product?
I didn't find any.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps manage all customer interactions in one place—tickets, emails, live chats, and calls—making it easy to respond quickly and keep track of ongoing issues. It reduces confusion by assigning tickets to the right agents and allows us to prioritize urgent cases. The reporting tools help measure team performance and customer satisfaction, and integration with review platforms makes it easier to monitor ratings. Overall, it has improved response time, increased productivity, and helped maintain a high level of customer service for our e-commerce business.
Easy and Helpful Customer Support Tool
What do you like best about the product?
Zendesk Support Suite makes it simple to handle customer questions and work together as a team.I like that it brings all customer messages—like emails, chats, and social media—into one place. The system is easy to use and helps agents work faster with fewer mistakes.It helps save time by automating common tasks and keeps track of all customer requests well. The reports also show how we can improve our service. It works well for small and big teams.
What do you dislike about the product?
The price is a bit high for small teams, and it takes some time to learn how to set everything up. Sometimes, it can be slow when many people use it at once.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer messages from different channels all at once. Instead of checking emails, chats, and social media separately, it brings everything together in one place. This helps me respond to customers faster and keeps all the conversations organized. Because of this, our team works better and customers get quicker, smoother support.
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