Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best Help desk tool in the market
What do you like best about the product?
Easy to use and implement. Great User interface.
What do you dislike about the product?
Cost of implementing and maintainace can get expensive
What problems is the product solving and how is that benefiting you?
Help desk needs
Recommendations to others considering the product:
Highly recommended. Best in Business
Excellent Customer Support Platform
What do you like best about the product?
This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.
What do you dislike about the product?
Can get messy - for example, if you have too many views
What problems is the product solving and how is that benefiting you?
We are able to rapidly solve customer issues and determine what types of problems are trending.
Recommendations to others considering the product:
Great tool.
Zendesk is a simple easy to use tool for providing customer support
What do you like best about the product?
Zendesk is simple and easy to use. It is an efficient way to manage customer support.
What do you dislike about the product?
Zendesk is separate from other CRM tools. There is integration with Salesforce, but it's not the same as having all the data in one place.
What problems is the product solving and how is that benefiting you?
We previously used Zendesk for managing customer support interactions.
Recommendations to others considering the product:
Good simple tool for managing customer support.
Basic Support Platform
What do you like best about the product?
Ticketing History and tagging allows me to easily to see past responses and conversations with customers, which is helpful. I also like the integration with our Help center/Help Docs. If I am unsure on a topic, a quick search of keywords allows me to pick up on past tickets quickly and reuse responses.
What do you dislike about the product?
Integration with Jira is slow. The system itself is sometimes slow and seems to have bugs related to submitting tickets.
What problems is the product solving and how is that benefiting you?
Allows us to interact with customers and provide customer support through a ticketing system.
Simple and Effective
What do you like best about the product?
macros work very well and are powerful and quick
What do you dislike about the product?
I think the reports are awkward to setup
What problems is the product solving and how is that benefiting you?
IT Support
Supporting satisfactions
What do you like best about the product?
easy categories when sending support tickets to end users
What do you dislike about the product?
selecting whether the item has been solved or pending
What problems is the product solving and how is that benefiting you?
centralized reporting for end users to get questions answered
woo Zendesk!
What do you like best about the product?
I enjoy the ease of managing the cases as well as understanding what my colleagues have said.
What do you dislike about the product?
Took a bit of time to learn and get familiar with it
What problems is the product solving and how is that benefiting you?
making sure customers are happy
Zendesk Ticketing
What do you like best about the product?
Easy to use and integrate with the platforms we use.
What do you dislike about the product?
Customized ticket queues are not easy to create.
What problems is the product solving and how is that benefiting you?
Customer support communication. We realize that our customers prefer emailing support challenges over talking on the phone.
Very easy to keep organized
What do you like best about the product?
The ability to integrate with Hubspot, it is also super easy to manage with a team of 10 people . It is also super handy for it's suppoer. Our team always gets the help it needs.
What do you dislike about the product?
Slow to load sometimes, it could certainly be faster, however that is a very minute thing. Not a big issue.
I also think that the interface could use work, a bit confusing at times.
I also think that the interface could use work, a bit confusing at times.
What problems is the product solving and how is that benefiting you?
Support for our users. We have a ton of people that need help using the system for the first time so we use zendesk to open support tickets and help them out with a things .
Recommendations to others considering the product:
N/A
Incredible ROI, simplified Helpdesk management
What do you like best about the product?
The ability for our helpdesk personnel to remotely access and correct PC issues is the main thing that we use, but also the ability to push out updates and install software remotely cuts our costs significantly. Zendesk Support pays for itself in short order.
What do you dislike about the product?
While connectivity on the immediate LAN is typically problem-free, occasionally connectivity across the cloud or to remote customers is impacted by the physical connection itself.
What problems is the product solving and how is that benefiting you?
We have maximized our productivity on the helpdesk and end-user satisfaction has increased significantly since we began using Zendesk Support.
Recommendations to others considering the product:
Trust in their customer support; they definitely made our rollout much simpler and gave us great insight into how to use and mange the product successfully.
showing 6,061 - 6,070