Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great product!
What do you like best about the product?
I really like how easily you can manage the different support tickets.
What do you dislike about the product?
I sometimes find that there are too many options to manage the tickets.
What problems is the product solving and how is that benefiting you?
The benefits are definitely being able to tell if the support is urgent or not urgent. It helps us manage all the tickets that come in.
A popular Web chat software
What do you like best about the product?
I like it's easy change history management with tagging facility. We can compare from chat history of any specific visitor it means a pure behavioral tracking for returning visitor. I tag the chat conversation with specific keywords like sales , advanced feature requested , bug complained , training session requested etc.
What do you dislike about the product?
I am not able to see anything bad here, that's why I am giving this software 9 out of 10.
What problems is the product solving and how is that benefiting you?
Zendesk chat gives us the advantage to interact with visitors in the real-time .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
Recommendations to others considering the product:
Zendesk chat i.e our old Zoopim s a perfect app to engage our web visitors and have a real time interaction . It ultimately helps our branding strategies once they interact through their social media tools.
Quick and Efficient
What do you like best about the product?
The quickness of the video and ease of use
What do you dislike about the product?
would like to see more video option capability
What problems is the product solving and how is that benefiting you?
Communications and quick reaction to problems
Recommendations to others considering the product:
Ask for a discount upon signing up
Zendesk Support
What do you like best about the product?
It's super easy to use, and makes working with customers mostly seamless.
What do you dislike about the product?
There seems to be some missing pieces, like how it hides CC'd people on an email. There's some room for growth that I think they're missing out on.
What problems is the product solving and how is that benefiting you?
Answering our customers in a timely manner. How efficient we can be, over all.
Offer support fast and easy.
What do you like best about the product?
Knowledge base and support tickets. Our entire support system is built around using Zendesk for a knowledge base, we have a lot of how-to articles and developer documentation. Zendesk makes it easy to publish and update those articles quickly.
What do you dislike about the product?
Customizability. There is not a lot of ability to customize layout and options, especially at the smaller plan level. Also, when creating knowledge base articles you can't add custom CSS.
What problems is the product solving and how is that benefiting you?
We collect all support and feedback via Zendesk within our web application and mobile apps. The ability to integrate via the API has made it easy to provide a natural experience for our user.
Easy to use for beginners
What do you like best about the product?
It's nice to be able to see all the aggravated emails especially if you have to check multiple ones
What do you dislike about the product?
It's good for aggregating emails for a big workgroup, but I didn't find it necessary if I don't have that many email accounts to check.
What problems is the product solving and how is that benefiting you?
It's good for keeping check of resolved emails and if there are any open questions.
Zendesk was a breath of freshair.
What do you like best about the product?
I love the user interface.It is easy to decipher unlike most rival programs.I also love the functional value Zendesk gives :allowing smooth,effective conversation between agents.
What do you dislike about the product?
I think Zendesk is somewhat complicated.Difficult to do customizations without some tech savvyness.
What problems is the product solving and how is that benefiting you?
It helped us respond to customer query faster and much more efficiently.We never had a case of a query being sent in,without a response from an agent.
Recommendations to others considering the product:
Do a test trial first and see how much it works with you.
Zendesk Reciew
What do you like best about the product?
We have always liked zendesk as an all in one solution.
What do you dislike about the product?
No real issues encountered during our time.
What problems is the product solving and how is that benefiting you?
Speed
Zendesk Chat Review
What do you like best about the product?
The interface is pretty intuitive and the analytics are easy to understand.
What do you dislike about the product?
Setting rules can be a bit complicated in terms of who can view tickets by departments.
What problems is the product solving and how is that benefiting you?
Providing online chat support as a supplement to phone support. The benefit is I can walk them through the onboarding process directly on the website.
got the job done for most cases.
What do you like best about the product?
Simplicity and easy integration with slack to get notification of new issue or update. Also, Zendesk offers the client to submit the tickets via email.
What do you dislike about the product?
It seems like some of the analytics were incorrect and when we tried to question, we didn't get the answers. For example, the time to resolve metrics seemed to be very high and it didn't reflect our SLA that we had with the customers. But when we wanted to dig into the problem, I couldn't pinpoint the real cause to improve this.
What problems is the product solving and how is that benefiting you?
Communicate with customer reliably via email
Recommendations to others considering the product:
For a start-up or a small company, Zendesk provides a simple, cost-effective for customer support solution. With a few simple clicks, you can get the system up and run. It has simple interfaces and a few integrations such as Slack so I can get a notification right the way. Zendesk also has an app so I was able to perform simple tasks using my phone without log in using the computer.
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