Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Support, great solution for everyone
What do you like best about the product?
On my bussines I'm using that software quiet long time. I have nothing but good things to say for this software, its easy to use, constantly updated, large supported and makes it easy and possible to finished a lot of complex of tasks with ease.
What do you dislike about the product?
I will be honest with you. But its not so loud as Dislike. Maybe for some reason its can be price. But we all know as we are pay for what we can get!.I guarantee you won't sorrow about it.
What problems is the product solving and how is that benefiting you?
It's nice getting all customer requests from one place than of getting numerous client emails. I like that it organizade everything and keep you liable by having appoint ticket numbers that you can track and develop on if requied.
Recommendations to others considering the product:
I recommend, to try this software solution for a great way to monitor clien maintain of your company and review the chatackter of requests your company take. It is easy to use and afford reporting that can be very useful.
Incredible ease and effectiveness
What do you like best about the product?
Assigning agents is very simple and straight forward. This allows us to complete tasks quickly and efficiently.
What do you dislike about the product?
I would like to see more profile organization. If someone with the same email address submitted a ticket, I would like to see what other tickets they have submitted in the past.
What problems is the product solving and how is that benefiting you?
We handle 80% of our customer support from the Zendesk Support dashboard
Recommendations to others considering the product:
Organize all tickets from a particular email address into a customer profile.
Ticketing Tool for startup IT Departments
What do you like best about the product?
The best thing about Zendesk would be its easy ticket views. Finding a ticket can be simple. Editing, creating, and closing are also simple.
What do you dislike about the product?
The main dislike about Zendesk is its lack of customization. Not being able to customize the software to your team's needs makes it difficult to adapt and requires more software. Pricing is a little high, however, it is still recommended for a startup IT Department.
What problems is the product solving and how is that benefiting you?
Everyday issues from local PC to server. At least these are the tickets that pass through Zendesk. We use third party applications to actually complete the tasks. Zendesk is simple to use.
Reliable ticketing system
What do you like best about the product?
It's easy to categorise, tag, and assign tickets.
What do you dislike about the product?
No notification sound for new tickets. Sometimes if another agent is working on a ticket, it's not visible (generally it shows a picture of the agent working on it).
What problems is the product solving and how is that benefiting you?
Easy to use, a great system for remote working.
Has a lot to offer, not very visually appealing and their own support team stinks
What do you like best about the product?
Offers a lot when it comes to auto filling in text, reports, adding your own customized triggers
What do you dislike about the product?
So much irony of a customer service software having bad customer service themselves. When I first signed up, I was so frustrated I asked them to contact me, they took days to respond and then 3 weeks later after that. Not kidding. Also is not user friendly with flow of incoming mail
What problems is the product solving and how is that benefiting you?
Customer service is tracked better.
Zendesk is Desperately in Need of an Overhaul
What do you like best about the product?
I like that Zendesk has integrations with almost every software tool available.
What do you dislike about the product?
Almost everything. Terrible interface - the customer-facing emails look terrible. There are better solutions out there.
What problems is the product solving and how is that benefiting you?
Customer support tickets
Live for ZenDesk
What do you like best about the product?
I love that I get a copied on each email for a ticket I am a part of! It is an accurate way to keep track of information.
What do you dislike about the product?
I do wish the search engine on the program was a little "smarter". Sometimes I struggle to find a ticket.
What problems is the product solving and how is that benefiting you?
Filling the gap of communication between our stores and our support system. It is beneficial to house all important information in one system.
Easy to implement Customer Support
What do you like best about the product?
I like that it is possible to have a knowledge center and a queue for tickets.
What do you dislike about the product?
Setting up the knowledge center is a bit tricky. Also, I wish it was easier to make it look how you want it to look. It is customizable and some companies have done some great stuff. I just don't have the patience to figure it out.
What problems is the product solving and how is that benefiting you?
I have a SAAS product that is a startup. We use ZenDesk for our customer support and Help sections. It does exactly what we need it to. The customer support folks at ZenDesk are always very helpful.
Recommendations to others considering the product:
It is easy to set up and get going quickly. The customization of what the help center looks like is tricky to get it to look how you want. That part will take some monkeying around with.
Efficient and integration ease
What do you like best about the product?
Very easy to use and the ability to roll out company-wide makes it very desirable
What do you dislike about the product?
UI has not been updated in awhile. Needs a face lift
What problems is the product solving and how is that benefiting you?
Case, ticket and service request across all channels
Zendesk - solid client services platform
What do you like best about the product?
We were on Zendesk for several years. Its very easy to use and administer and has a lot of great features.
What do you dislike about the product?
The only real problem we had with Zendesk was that it was difficult to keep our Account and contact information from Salesforce synced easily. There is an integration but its poor. Also we found customer portal wasn't very dynamic or easy to customize.
What problems is the product solving and how is that benefiting you?
We needed a way to track support tickets, share information with clients and report on ticket trends. It served those purposes but was limited in its integration with Salesforce which finally killed it for us.
Recommendations to others considering the product:
Decide how much you care about an integration with Salesforce or any other CRM you are using.
showing 6,091 - 6,100