Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Useful
What do you like best about the product?
It is a useful tool as a ticket system to support customers, mainly at a technical level where order and prioritization are extremely necessary
What do you dislike about the product?
sometimes it is messy, it has many views but it is not clear how the tickets are ordered and / or the information for the appropriate configuration of the required view is not very clear
What problems is the product solving and how is that benefiting you?
create support ticket to meet the technical requirements of customers
Good for basic ticketing, but limited
What do you like best about the product?
I like the ease of use for setting up this product. The admin is fairly simple and self-explanatory. The UI is streamlined.
What do you dislike about the product?
This product is fairly Limited in its ability to do much more than ticketing. It doesn't handle workflow processes or passing information from one person to another well. The inability to separate internal and external comments in different screens makes email history several pages long and a lot of scrolling is required.
What problems is the product solving and how is that benefiting you?
Email ticketing for new orders and support questions.
Recommendations to others considering the product:
Make sure that you only need basic ticketing functions.
Zendesk - easy, concise, quick way to get back to your customers
What do you like best about the product?
Zendesk is really easy to use and set up. I would encourage this for any relatively new business owner to get back to their customers. Things won't fall through the cracks if you set it up correctly
What do you dislike about the product?
It's not very complex. While this is one of the reasons it's great, if you need detailed analytics and tracking, Zendesk might not be the answer for you
What problems is the product solving and how is that benefiting you?
We're able to get back to our customers, and provide them quality customer service without missing an email
Clean, intuitive, and simple.
What do you like best about the product?
I love the sense of ease I get when navigating menus, macros, and completing tickets. It feels responsive and streamlined.
What do you dislike about the product?
It often seems like Zendesk is fragile, requiring plugins to be disabled or cache to be cleared to present information correctly or save ticket status accurately.
What problems is the product solving and how is that benefiting you?
We have simplified our support process tremendously with this platform. We’ve created macros to use in specific scenarios, and speed up our workflow with play mode.
Excellent support system
What do you like best about the product?
Zendesk is fast, flexible, configurable. It helps us stay on top of support issues.
With their mobile app, we can handle support on the go.
With their mobile app, we can handle support on the go.
What do you dislike about the product?
It seems that all new features are tailored at the high-end solution.
What problems is the product solving and how is that benefiting you?
Technical Support Management
provide support for our customers
What do you like best about the product?
very simple and intuitive. easy to contact. integrate with the email
What do you dislike about the product?
the pricing a bit high cause we have many support agents
What problems is the product solving and how is that benefiting you?
global customer support
Easy to Use
What do you like best about the product?
Zendesk is easy to use and provides good e-mail integration to submit tickets.
What do you dislike about the product?
Reporting is not as on par as I would like to see.
What problems is the product solving and how is that benefiting you?
Quick incident response and resolution.
Good experience for customer service
What do you like best about the product?
Good ticketing system, organization, passing of tickets, reminders of late tickets
What do you dislike about the product?
Replying in email, short cuts, could be more user friendly
What problems is the product solving and how is that benefiting you?
customer service requests
organized, efficient, effective customer service
organized, efficient, effective customer service
Recommendations to others considering the product:
Great ticketing system but takes some training to be adept at it. Needs good organization and administrators of the system.
Great way to support
What do you like best about the product?
The fact that this is written in ruby on rails allows it to ingrate well with many programs and be utilized better in our system
What do you dislike about the product?
it can be complex for some users, people definitely cant do this without any experience ever
What problems is the product solving and how is that benefiting you?
We used to use this to manage support tickets for customers and help solve advanced issues for them
Recommendations to others considering the product:
This product is great for managing support tickets and tracking information for your customers
Zendesk great for a small company
What do you like best about the product?
Zendesk is a good application for software companies who want a ticketing software to track their issues. It is good for a small company and I like the scheduling feature in it. I also like the organization if the tickets and being able to track parent and child tickets if needed for future reference.
What do you dislike about the product?
Zendesk has a chat feature that is still missing some key features. I also don’t like when a customer responds to a ticket, and does not change the status of it.
What problems is the product solving and how is that benefiting you?
We are providing support for our software through Zendesk
Recommendations to others considering the product:
Great product for small companies who are looking for an affordable ticketing system
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