Zendesk Suite
ZendeskReviews from AWS customer
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Reliable Customer Support Tool with Room for Refinement
What do you like best about the product?
Zendesk is efficient, unified & Scalable
What do you dislike about the product?
It has an steep learning curve & costly.
What problems is the product solving and how is that benefiting you?
Centralizes support & speeds response time
Simple but gets the work done
What do you like best about the product?
Brings all tools in one place and accessible from one dashboard, very user friendly, helpful automation options, macros, you can build your own wiki or knowledge base that customers can refer to- reducing ticket volume, integration with other tools are smooth.
What do you dislike about the product?
Highly priced, their support is not good in providing support, ironically.
What problems is the product solving and how is that benefiting you?
Ticketing system for internal support - integrated w JIRA and ADO
Zendesk Support Suite 10x-ing my productivity
What do you like best about the product?
Zendesk Support Suite offers an intuitive and well-organized interface that makes managing customer queries across multiple channels, be it email, chat, social media, all seamless. The ticketing system is robust, allowing for easy categorization, prioritization, and tracking of issues. The automation features and macros save a lot of time by streamlining repetitive tasks, while the analytics and reporting tools provide valuable insights into agent performance and customer satisfaction. Its integration capabilities with third-party tools make it flexible and adaptable for different workflows.
What do you dislike about the product?
While powerful, Zendesk can feel overwhelming for new users due to the breadth of its features, requiring a learning curve before teams can fully leverage it. Some advanced customization options are locked behind higher pricing tiers, which may be costly for small businesses. Additionally, the reporting dashboard, though useful, could benefit from more real-time, visually dynamic options without needing third-party add-ons.
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions, such as email, chat, and social media into one platform, making it easier to track and manage tickets. Automation reduces repetitive tasks, improving response times and efficiency. Reporting tools give clear insights into team performance, helping us optimize workflows and deliver faster, more consistent customer support.
Reliable and efficient support management tool
What do you like best about the product?
Zendesk Support Suite provides an intuitive interface for managing customer inquiries, making it easy to organize, track, and respond to tickets efficiently. The automation options and robust reporting features help streamline workflows and improve the overall customer support experience.
What do you dislike about the product?
Some customization options can be complex to set up, and integrating with certain third-party tools sometimes requires extra steps. Pricing can also be a concern for smaller organizations, as advanced features are available only with higher-level plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows us to centralize all customer support communications, making it easy to prioritize, assign, and resolve tickets across multiple channels. Its automation, reporting, and knowledge base features help our team work more efficiently and provide quicker, more accurate solutions to customer issues. This has resulted in improved customer satisfaction, faster ticket resolution, and better visibility into support operations.
Helpful but sometimes confusing
What do you like best about the product?
I think it has given me professional contact with businesses that otherwise may have not been personalized to me.
What do you dislike about the product?
I think it is sometimes hard to determine how to log in and if I have a message or am being guided there for another reason.
What problems is the product solving and how is that benefiting you?
It is helping me have quicker communication with other people.
Reliable and User-Friendly Customer Support Solution
What do you like best about the product?
I like Zendesk Support Suite for its easy-to-use interface and seamless multi-channel support that helps resolve customer issues quickly.
What do you dislike about the product?
Sometimes the reporting features can be limited and the pricing gets expensive as you scale.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite streamlines customer communication by unifying multiple channels into one platform, helping us respond faster and improve customer satisfaction.
Zendesk Review
What do you like best about the product?
It is all in one support platform,It has user frinedly interface, we can customise the workflow in it, Analytics and reports are very accurate. Implementations is easy, Customer support is also prompt.
What do you dislike about the product?
High costing for advanced features. also feel it could overwhelming for small teams.
What problems is the product solving and how is that benefiting you?
It has made our lives easy with all the details and tagging we can analyse and have great insights
Zendesk is good tool to integrate with your business for support amd customers intersections.
What do you like best about the product?
It is easy to integrate and it provides a website with good ui along with it
What do you dislike about the product?
Customisations are not there and sometimes server is slow.
What problems is the product solving and how is that benefiting you?
Making our business workflow easier
amazing
What do you like best about the product?
Ease of Use and Clean Interface, Robust Reporting and Analytics
What do you dislike about the product?
setup and customization can be complex.Things like custom dashboards, advanced routing, or branding often require enterprise-level subscriptions
What problems is the product solving and how is that benefiting you?
Agents juggling multiple tools or interfaces waste time switching between platforms, causing delays and inconsistency.
Great Tool for Centralizing and Automating Support
What do you like best about the product?
What i like best about Zendesk Support Suite is that it brings all our customer conversations, whether in email, live chat or social media into one place. This really helps me to stay organised and respond faster without jumping between different tools. I also find the automation features like triggers and macros very helpful for handling repetitive tasks and keeping our responses consistent. I use Zendesk regularly and over time it has made the support process more efficient. It also integrates well with other platforms i rely on, which keeps everything connected. Once i got familiar with the system, the interface felt institutive and fits well into my daily workflow. I found the ease of implementation to be quite manageable. There is a slight learning curve at the beginning but the documentation provided clear instructions that made the setup process smoother. Customer Support has not been needed so far but the documentation has been helpful and clear whenever i needed assistance.
What do you dislike about the product?
What i dislike about Zendesk Support Suite is that the current free trial last only 14 days, which isn't enough for a complete hands-on experience or to fully evaluate the platform before making a purchase decision. A one-month free trails would be more practical. Additionally several powerful features, especially the Advance AI tools come as paid add-ons rather than being included in the mail plans, which can limit access to the full potential of the platform
What problems is the product solving and how is that benefiting you?
For me, Zendesk Support Suite has really helped bring all customer conversations into one place, which ,make it easier to stay on top of things without switching between tools. It also helps to reduce repetitive work with features like automations and macros, which makes responding faster and more consistent. Overall it's made the support process more efficient and manageable.
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