Zendesk Suite
ZendeskReviews from AWS customer
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Simple but needs more flexibility
What do you like best about the product?
Easy to use with quick, clear responses.
What do you dislike about the product?
Limited customization and slow updates .
What problems is the product solving and how is that benefiting you?
It streamlines customer queries, improves response times, and centralizes communication for better efficiency.
Intuitive and Reliable Ticketing Solution
What do you like best about the product?
I find Zendesk Support Suite extremely easy to use, even when setting it up for the first time. The tool is convenient for raising tickets and solving issues quickly, enhancing our workflow efficiency. Moreover, the support provided is top-notch, which encourages me to continue its use. I also appreciate the insights and learning opportunities from reviews of previous users, which add great value to my experience.
What do you dislike about the product?
I find that the user interface could be nicer and more interactive.
What problems is the product solving and how is that benefiting you?
I use Zendesk as a ticketing tool to raise issues, solve problems, and assign tasks, which makes it easier and more convenient to manage support workflows effectively.
Reliable and efficient support platform
What do you like best about the product?
It makes it easy to keep track of customer interactions across multiple channels in one place. The interface is intuitive, automation rules save a lot of manual work, and reporting tools give clear insights into team performance. It’s reliable, scales well with growing volumes, and integrates smoothly with other tools we use.
What do you dislike about the product?
complex automations can be tricky to set up without technical knowledge
What problems is the product solving and how is that benefiting you?
It centralizes all customer conversations from email, chat, and social channels, so nothing slips through the cracks.
Great Support Suite
What do you like best about the product?
What I like best about Zendesk Support Suite is how it unifies multiple customer communication channels—email, chat, social media, and voice—into a single, easy-to-navigate interface. This centralization makes it easier for support teams to deliver fast, consistent, and personalized responses without switching between tools. I also appreciate the automation features, such as triggers, macros, and workflows, which help improve efficiency and reduce repetitive tasks. Additionally, its robust reporting and analytics give clear insights into ticket trends, response times, and customer satisfaction, allowing data-driven improvements to the support process.
What do you dislike about the product?
No nothing to dislike, loved the application
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of fragmented customer communication by bringing all channels—email, chat, social media, and calls—into one unified platform. This eliminates the risk of missing customer queries and ensures a consistent support experience across touchpoints. It also addresses efficiency issues through automation tools like macros, triggers, and ticket routing, which reduce response times and improve agent productivity. The reporting and analytics features give us actionable insights into performance, customer satisfaction, and common pain points, enabling us to proactively improve service quality. Overall, it streamlines support operations, increases customer satisfaction, and allows the team to focus on higher-value interactions.
An Overview Of Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite helps us to manage emails and in an efficient manner on a single platform. By using this we can also check the customer satisfaction level as well as the team performance. We can also integrate with Help Center for efficient working
What do you dislike about the product?
If the user needs to use advance tools in the Zendesk then they need to pay a high pricing which is not so good. The other thing is some of the user interface icons looks like the outdated one like of the early 2010s one and they need to be updated.
What problems is the product solving and how is that benefiting you?
It is helping to manage emails on a single platform and try to check the customer satisfaction level at the same time as well. It also helps to build team and custom reports as well.
Excelent
What do you like best about the product?
is that it pulls all your customer conversations — email, chat, social media, calls, even WhatsApp — into one unified workspace so agents don’t have to jump between tools
What do you dislike about the product?
A common criticism of Zendesk Support Suite is that while it’s powerful, it can feel overly complex and pricey — especially for small teams.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to manage all customer service inquiries across multiple channels, ensure timely resolution of tickets through automation, and analyze support data to improve customer satisfaction
Zendesk Support Suite – best All-in-One Support Platform
What do you like best about the product?
I'm frequenlty using this from past few months It's been a strong asset for managing customer support across multiple channels. It ease to use and integration which brings together email, live chat, voice, and social media omnichannel Support implementation.
What do you dislike about the product?
I believe all good nothing for me as of now
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us solve customer support challenges by centralizing communication improving response times and increasing team efficiency.
Zendesk is a versatile and user-friendly platform that excels at centralizing customer.
What do you like best about the product?
It masterfully unifies all customer conversations into a single, easy-to-use platform for support agents.
What do you dislike about the product?
Its powerful features come with a high price tag that climbs quickly as your team grows.
What problems is the product solving and how is that benefiting you?
It solves communication chaos by unifying all support channels, benefiting me with faster resolutions and actionable data to improve service.
Zendesk is Useful
What do you like best about the product?
Zendesk is providing ticketing , chat and help center helps to check for any issues and also its very easy to use and can be integrated with different tools like we have done with Jira and Customer support is also very good , we are using it daily
What do you dislike about the product?
Nothing so far seems to be ok , but will update in future if i see some improvement points
What problems is the product solving and how is that benefiting you?
We are integrated it with Jira and managing tickets using both tools
The All-in-One Solution We Needed
What do you like best about the product?
Zendesk Support Suite was the perfect solution for our chaotic customer service. It seamlessly combined our email, chat, and social media channels into a single, easy-to-manage ticketing system, which has been a game-changer for our team's efficiency. The ability to build a self-service Help Center has also deflected countless common questions. It's a significant investment, but the clarity and organization it provides are absolutely worth it. Highly recommended for any team looking to streamline their support.
What do you dislike about the product?
Honestly, two main things.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
What problems is the product solving and how is that benefiting you?
Honestly, the biggest problem it solves is just pure chaos.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
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