Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Service Suite looks amazing!
What do you like best about the product?
The data protection package is very important to us.
What do you dislike about the product?
There's really no downside. The only thing is that there's a lot of new stuff to learn.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite would make my job a lot easier.
Efficient, fast and codeless
What do you like best about the product?
One of the things I like the most is seeing how the Zendesk team is constantly working on improving the tool always focused on what the client wants and what the companies need.
What do you dislike about the product?
The only thing that gives me a bit of work and I wouldn't say I like it very much is the issue of Front-end design and customization since out of the box there are not many options. It is where more effort will be needed when more initial options could be brought out of the box.
What problems is the product solving and how is that benefiting you?
We had multiple tools in the different channels available, making customer service difficult in addition to having information silos. Zendesk allowed us to have an omnichannel tool, having a better experience for our users and agents to solve our clients. In addition to breaking down information silos to have reliable real-time data.
Experience with zendesk
What do you like best about the product?
It is very easy to build triggers and automations that allows yourself to set rules needed for your team, without the need to require development.
What do you dislike about the product?
The limitation for multi brands, end users are identified just by email instead of being identified by an external user id
What problems is the product solving and how is that benefiting you?
Allowing agents to support customers within the same tool insteas of switching between one or another tool.
Streamlined Support; Room for Further Improvement
What do you like best about the product?
+ Custom fields
+ Custom workflows
+ Streamlined interface
+ Constant product updates
+ Custom workflows
+ Streamlined interface
+ Constant product updates
What do you dislike about the product?
- Lacks some standard email management capabilities
What problems is the product solving and how is that benefiting you?
Email collaboration and ticket routing across internal teams
Good and effective but could use a few more features.
What do you like best about the product?
It's easy to use. I like the functionality of the system and it's easy on the eyes.
What do you dislike about the product?
I would like more options than on hold, pending, or open. There are multiple different situations where it would like to use a different status.
What problems is the product solving and how is that benefiting you?
We use it as an IT ticketing system. It makes it easy to follow the issue and communicate with our users.
It is a highly customizable platform for client support
What do you like best about the product?
The platform is highly customizable and has put in a lot of effort to improve the platform since we adopted it for client support in 2017. Custom fields, multi language support, custom triggers and automation make it easy to use.
What do you dislike about the product?
The only thing I can think of is, I wish the field creation system was more of a WYSIWYG experience.
What problems is the product solving and how is that benefiting you?
Zendesk support allows us to reach out directly to any clients experiencing difficulty or who have any questions.
Works well enough
What do you like best about the product?
ZenDesk support suite is a flexible solution to delivery a good customer success experience
What do you dislike about the product?
For a support company, it is hard to get clear, concise help when we need it. By hard I mean virtually impossible.
What problems is the product solving and how is that benefiting you?
They give us a channel for our reps to submit their tickets
ZenDesk Makes HR Requests Manageable
What do you like best about the product?
ZenDesk allows me to prepare for repeat questions. In my line of work I am asked the same things continually. Being able to use the macro feature to perfectly prepare responses makes work far easier and efficient.
What do you dislike about the product?
I often encounter delays in receiving messages when ZenDesk is encountering issues.
What problems is the product solving and how is that benefiting you?
It allows us to respond to questions far faster than using email.
Zendesk offers a clean support suite without sacrificing functionality.
What do you like best about the product?
The UI is clear and aesthetically pleasing, the functionality is comprehensive and works together seamlessly.
What do you dislike about the product?
There are only a few gaps in native functionality, and these can usually be bridged with either third party apps/integrations or api use.
What problems is the product solving and how is that benefiting you?
- Efficient ticket routing and views.
- Automated workflows.
- Reporting.
- Automated workflows.
- Reporting.
Organized and Customizable
What do you like best about the product?
I absolutely love the Zendesk Support Suite for its versatile features. The ability to organize tasks using various views is a game-changer, allowing for streamlined workflows. Additionally, the inclusion of products like Explore for in-depth analytics and Chat for seamless customer interactions adds an extra layer of functionality that greatly enhances our customer support process.
What do you dislike about the product?
They split up certain areas such as where they keep email addresses versus previous orders that makes it a little more time consuming to navigate through when dealing with a live chat.
What problems is the product solving and how is that benefiting you?
the suite helps us communicate with our customers quickly and effectively as well as providing us with analytics of what our agents are up to. It helps with training our staff and implenting company policies.
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