One of the majorly used use cases for Okta Workforce Identity is the assignment of different SaaS applications, which are cloud-based, and using them with single sign-on. Users don't have to remember the password for each and every online cloud-based application. They just need to sign in with one email and password. This is one of the major benefits of using Okta Workforce Identity.
Okta Identity Platform [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Empowering seamless access with single sign-on integration and robust authentication
What is our primary use case?
What is most valuable?
One of the best features of Okta Workforce Identity is its integration with different SaaS applications, which makes it a better product than the competitors.
The multi-factor authentication feature in Okta Workforce Identity is very good. It has its own verification app as well. It is very good in authentication, and we can use hardware keys, software keys, or any authenticator, majorly known authenticator app, for multi-factor authentication.
The provisioning and deprovisioning features of Okta Workforce Identity are very good. We can automate them as well, and we can provision users, groups, applications, and provision tools based on specific groups as well. The product is very good in that as well.
What needs improvement?
I believe that if we integrate the workflows section into the main Okta Workforce Identity dashboard, it can be very useful.
For how long have I used the solution?
We have been using Okta Workforce Identity for about 4 to 5 years now.
What was my experience with deployment of the solution?
In terms of the initial setup and deployment, I find it to be very easy. We have to set it up for the first time, and it has a very straightforward implementation. We have the pictorial and video guides on the Okta Workforce Identity websites on how to deploy it, how to set up employees, how to provision them, how to create groups, and how to set up devices. Each and everything is documented, and it's pretty much straightforward to use.
What do I think about the stability of the solution?
Okta Workforce Identity is a stable product. We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
How are customer service and support?
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We weren't using any single sign-on application or solution before choosing Okta Workforce Identity. This was our first product that we implemented in our company.
How was the initial setup?
In terms of the initial setup and deployment, I find it to be very easy. We have to set it up for the first time, and it has a very straightforward implementation. We have the pictorial and video guides on the Okta Workforce Identity websites on how to deploy it, how to set up employees, how to provision them, how to create groups, and how to set up devices. Each and everything is documented, and it's pretty much straightforward to use.
What was our ROI?
I don't have the exact quotation or the exact pricing details for Okta Workforce Identity, but everything comes at a cost. However, when it gives you scalability and reliability, then I don't think the pricing matters.
Which other solutions did I evaluate?
I believe we have a lot of features in Okta Workforce Identity and I don't think we should be having more features in it as it's currently packed with a lot of features.
What other advice do I have?
I believe we have a lot of features in Okta Workforce Identity and I don't think we should be having more features in it as it's currently packed with a lot of features. On a scale of one to ten, I would rate Okta Workforce Identity a nine out of ten (9.9).
Offers an extensive range of ready-to-use connectors and robust documentation and training resources
What is our primary use case?
What is most valuable?
What needs improvement?
How are customer service and support?
How would you rate customer service and support?
Positive
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
What other advice do I have?
Leverage reliable server management for seamless identity operations
What is our primary use case?
In Okta Customer Identity, I primarily respond to application handling with around three thousand applications. This includes handling internal applications for permanent employees and third-party applications for contractors. I also work on certification renewal annually and the setup of SSO pages to enhance security.
What is most valuable?
The most valuable aspect of Okta Customer Identity is the server's reliability, especially for directory and node management. I set up different directories for traffic redirection, ensuring backup when a data center faces issues and maintaining seamless operations.
What needs improvement?
There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.
For how long have I used the solution?
I have been working with Okta Customer Identity for nine months.
What do I think about the stability of the solution?
I would rate the stability of Okta Customer Identity as eight. It has allowed us to manage identity signals effectively, though some customers are resistant to certain procedures, making stability slightly challenging.
What do I think about the scalability of the solution?
I rate the scalability of Okta at nine. I have a clear understanding of the architecture and processes involved, which allows for effective scaling to manage user privileges, application logins, and leveraging tools like Splunk for efficient data management.
How are customer service and support?
We have a strong internal support system including application support, data center, and IDM teams. However, direct interaction with Okta's technical support is minimal as we typically manage internally.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Okta Customer Identity, I did not utilize a different solution for these use cases.
How was the initial setup?
The initial setup of Okta Customer Identity took about five hours and required a team of three.
What about the implementation team?
We needed three people for deployment and now require about four people for maintenance, including rotations among five to six employees.
What's my experience with pricing, setup cost, and licensing?
The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification costs.
Which other solutions did I evaluate?
We evaluated Microsoft Azure as another option, but both Okta and Azure are quite similar in functionality.
What other advice do I have?
Overall, I rate Okta Customer Identity as nine. Although there are some areas of improvement, its pricing and scalability make it a preferred choice for managing user identity and applications.
Protects the applications by avoiding cross-site scripting
What is our primary use case?
I have used Okta for security purposes. It grants access only when you have the proper credentials, which I find essential for utilizing new technologies and web applications.
What is most valuable?
The most valuable feature of Okta is its security. You can only log in if you have the access, which protects the applications by avoiding cross-site scripting. Hackers cannot access the system directly. Only after receiving a message from Okta, you can log in, making it highly secure.
What needs improvement?
We are facing one issue with Cypress test cases. Whenever I write Cypress test cases, we encounter problems with logging in through Okta. There is no proper documentation on integrating test cases with Okta, and this issue is troubling whenever I try to implement it.
What do I think about the stability of the solution?
Okta is a stable product.
What do I think about the scalability of the solution?
Currently, scalability is a top priority, but there are no issues with adding many users to Okta.
Which solution did I use previously and why did I switch?
Before Okta, I manually created portals using a username and password stored in a database. Okta introduced a different process.
How was the initial setup?
Initially, it was complicated to set up since I was a beginner and there was no proper documentation. Now that I am more experienced, it is easier to handle.
What other advice do I have?
I need to analyze fully in the future, and if I do not have any concerns, I will share any with you via LinkedIn. As of now, I do not have any additional advice.
I'd rate the solution eight out of ten.
Identity access enhancement with good support and an easy setup
What is our primary use case?
The solution is used to eliminate a VPN, provide identity authentication, and single sign-on (SSO). We use Zscaler authentication to manage endpoint logins, endpoint report management, and single sign-on for applications.
What is most valuable?
The most valuable feature is the identity access authentication.
What needs improvement?
There is a need for Okta to provide an end-to-end solution without needing a separate product like Zscaler for multifactor authentication. Additionally, Okta should enhance its endpoint defensive capabilities, as we currently use BeyondTrust for Elevator Access Management.
For how long have I used the solution?
I have been working with Okta Workforce Identity for four years.
What do I think about the stability of the solution?
The solution is rated as a nine in terms of stability.
What do I think about the scalability of the solution?
Okta is not designed fully for scalability.
How are customer service and support?
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We utilize Okta and Zscaler for multifactor authentication.
How was the initial setup?
The setup process is very user-friendly and has no issues.
What about the implementation team?
Our internal team underwent training materials and configured the implementation successfully.
What's my experience with pricing, setup cost, and licensing?
The pricing is very high, which is an area for improvement.
What other advice do I have?
I recommend Okta Workforce Identity to others, particularly for mid-sized and large enterprises.
I'd rate the solution nine out of ten.
Enhancing secure access with single sign-on and multi-factor authentication
What is our primary use case?
As an Okta Identity engineer, I implement Okta for different clients such as banks, telecoms, and insurance companies. These companies need an IAM solution to manage their employees securely and provide them with access to the right applications. Okta is used to automate provisioning and support any errors encountered during and after deployment.
Companies use Okta Workforce Identity to manage their employees' secure access to applications and to minimize the effort required by IT teams to manage identities. The solution helps organizations allow their employees to log into their applications without re-entering credentials and securely access their applications via MFA.
What is most valuable?
The most valuable functions are Single Sign-On (SSO) and Multi-Factor Authentication (MFA). These two modules serve as dual components, essential for securing application access for employees.
What needs improvement?
Okta could improve by making their learning materials more user-friendly. They could also enhance the flexibility of their MFA feature, allowing clients to implement preferred MFA methods without restrictions.
For how long have I used the solution?
I've been handling Okta Workforce Identity for five years now.
What do I think about the stability of the solution?
There might be occasional glitches or bugs that need improvement, so I would rate its stability as eight out of ten.
What do I think about the scalability of the solution?
Okta scores a nine out of ten for scalability.
How are customer service and support?
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The setup process for Okta is relatively straightforward and not overly complex.
What's my experience with pricing, setup cost, and licensing?
Okta is one of the more expensive IAM solutions, and I would rate it an eight regarding cost.
Which other solutions did I evaluate?
The main competitor to Okta Workforce Identity is CyberArk Identity.
What other advice do I have?
I would recommend Okta Workforce Identity to other users.
I'd rate the solution nine out of ten.
Simplifies user lifecycle management and provides SSO
What is our primary use case?
The primary use cases are SSO, user management, and SSO integration with various cloud services, including AWS, GCP, GitHub, etc.
What is most valuable?
The tool provides a single place of contact for managing users. We only need to manage users in Okta Workforce Identity, eliminating the need to duplicate efforts across different systems. For example, if a user needs to be decommissioned, we don't have to go through all the systems and cloud services; we delete the user in one place. This process is automated with our HR system for both organizations, simplifying user lifecycle management.
The main features we find most valuable are the single sign-on and the OTP authentication. The ability to connect via a PC or a mobile phone makes the process seamless.
The MFA feature enhances regular authentication through the user portal and utilizes one-time passwords generated from QR codes on mobile devices.
What needs improvement?
We faced some challenges during the Okta Identity Workforce deployment. Integrating with AWS and other cloud services posed some limitations with federated options. For instance, features like automatic user addition from AWS to the tool were missing, requiring manual intervention. The API is limited compared to the manual configuration possible through the UI.
I think Okta Workforce Identity could improve by making its API more robust, ensuring that all UI capabilities are exposed in the API. This is particularly important for integrating with other applications, such as AWS and other cloud providers.
For how long have I used the solution?
I have been working with the product for six years.
What's my experience with pricing, setup cost, and licensing?
The licensing model is fine for general service usage. However, the charges for API features and API tokens can be quite high.
What other advice do I have?
I would give Okta Workforce Identity a solid eight out of ten. There's always room for improvement, but overall, the tool performs well and meets our needs. The solution was my first experience with such products. Previously, I had used internal tools like Microsoft 365 and Microsoft Active Directory services within Azure, which were excellent for corporate environments. However, I find Okta Workforce Identity more suitable for startups.
Integrates multiple applications with its single sign-on capabilities
What is our primary use case?
I use the solution in my company for its single sign-on capabilities and for secure authentication.
What is most valuable?
The feature I like the most above the product stems from the fact that the tool allows for integrations. One can integrate multiple applications with the product's single sign-on capabilities, meaning with a single username and password, you can access multiple applications. If you have 50 applications, then you need not provide a y different username and password to log individually into each application. With the single sign-on capabilities, you can log in to multiple applications using Okta Workforce Identity. Okta Workforce Identity can be used to deal with configurations and several integrations. One can access multiple applications without having to provide multiple usernames and passwords. You don't need to remember multiple usernames and passwords when you have Okta Workforce Identity. Okta Workforce Identity also provides security to its users by providing MFA features. There are also a lot of workflows available in the product, which can be beneficial for users.
What needs improvement?
The high cost of the product is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Okta Workforce Identity for a few months. I have just started to work with the product, and so I don't have much exposure to it.
What do I think about the stability of the solution?
Stability-wise, I feel it is one of the top most products in the market. There are very few products in the market, like the ones from Azure which are similar to Okta, which offers some of the best solutions in the market.
What do I think about the scalability of the solution?
It is a scalable solution. For each and every feature that our company uses in the product, there is a need to make payment to Okta, making the solution costly.
How are customer service and support?
The solution's technical support is good.
How was the initial setup?
I have not done the product's initial setup phase.
What was our ROI?
It is always beneficial to use the product since, with the single sign-on feature, users can also provide and get access via mobile app. If you are not able to access the product, you can do certain configurations with the help of automation. Everything is possible in the product with the help of its automation tools and monitoring policies.
What's my experience with pricing, setup cost, and licensing?
The product's price is high. For each feature, a certain payment is required.
What other advice do I have?
The product helps improve our company's employee onboarding process because the solution has integrations with multiple applications.
The single sign on capabilities of the product is one of the best, especially in terms of its ability related to configurations.
The product has an in-built MFA feature. When someone tries to sign in, the product asks for the authentication ID.
I recommend the product to others. It is one of the best products in the market. There are some people who use SailPoint instead of Okta Workforce Identity.
I rate the solution a nine out of ten.
Improves security and productivity and enables integration with customers' domains quickly
What is our primary use case?
We used the solution for domain control and password management. In my previous company, they had 40 different products. We used Okta for single sign-on management.
What is most valuable?
AuthO is a highly customizable access management tool for applications. When I want to integrate an application and enable SSO, it provides a single-click operation. It is very easy. Okta enables us to integrate with customers' domains quickly. It's one of the biggest advantages. The development team can easily pull out APIs and quickly code for identity management.
It also provides multifactor authentication features. The tool helps improve our security and productivity. We can easily pull up the APIs and integrate them quickly. We would have had to build our own solution if not for Okta. Okta has saved us tons of money by removing the pain of building a tool. It is easy to use.
What needs improvement?
We had some implementation issues.
For how long have I used the solution?
I have been using the solution for about three years.
What do I think about the scalability of the solution?
The tool is scalable.
How are customer service and support?
The support was very good.
How would you rate customer service and support?
Positive
How was the initial setup?
It is a SaaS product. It took us less than a month to implement the solution in our organization. However, it took a little longer for us to deploy the tool for our customers because we had to do it product by product. We deployed it for our customers in three to four months.
What's my experience with pricing, setup cost, and licensing?
We paid a license fee for our own use. For the customers’ use cases, we had an OEM model and paid a small percentage of the fee. We had a very nice Okta team. The overall cost was not bad.
What other advice do I have?
I am working with Keeper in my current organization. The business case is different. I'm not looking at integrating with customer's domains or products. I use Keeper primarily for personal use cases. Okta is a very good product. Overall, I rate the product an eight out of ten.
Offers universal directory that offers custom attribute capability and user permissions to read/write on their profiles or hide them
What is our primary use case?
Okta has recently built Okta Identity Engine (OIE). It has a lot more capabilities than the classic engines. The certificate-based system is one thing, and third-party tools like Intune and Jamf for iOS devices. There is a trust relationship between these device management tools, and that contributes to control over the end-user devices.
Scalacity was a company acquired by Okta, and its technology was integrated into Okta's Advanced Server Access (ASA) product.
What is most valuable?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are two different components that I haven't seen in other products.
Okta can import many attributes into the Okta profile and send attributes from the engines. Multiple sources of truths and profile inheritance are done in granular ways. This plays a major role in ABACs going forward.
Okta's MFA features are good. Okta is looking forward with more on the push or less, relying on the Okta Verify factors. It also has extensive capabilities. It's adopting a layer-by-layer upgrade in developing the policies, like MFAs.
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases. That's something unique and a selling feature.
What needs improvement?
Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile. It has a property of Get AD user's property, but that has limitations when writing an expression language to import changes or updates to user DNs or manager DNs from AD, especially if you have AD master users.
Also, Okta doesn't have a partial push. It pushes down the full profile schema for lifecycle management or provisioning. Even if only one attribute gets updated, even though it is unmapped, it can override other values in the downstream application by nullifying the query. That's the biggest flaw in my experience.
The product releases a lot of brand-new features within the quarterly releases.
For how long have I used the solution?
It's definitely the leading Identity Access Management cloud platform. I have experience with Okta for almost six to eight years now.
I've been an Okta-certified consultant since last year. I got an opportunity to work on the workforce as well as the customer side.
I have experience with more than eight Okta tenants parallelly due to various business cases across my career. Ultimately, this product itself is a pioneer in Identity Access Management.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability works very well. I've worked so far with Okta. It's like the heartbeat of that company. If Okta goes down, people are unable to authenticate anywhere. They can't get into applications. So there's a lot of dependency on Okta within the businesses and environments that I've seen so far. It's very critical.
How are customer service and support?
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty much responsive to any events that occur. Or if there are any escalations or incidents that impact the business, they're pretty much around in a timely fashion to support the organization.
We have the flexibility with our CSMs to reach them in any manner, email or phone, and they're available most of the time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have long relationships with other vendors for things like Identity Governance and Privileged Access Management. But one thing I've noticed is that Okta has been expanding into wider ranges.
But, there are limits and restrictions to the existing features, which are not fully developed yet. Okta have added a lot of tech in the last couple of years.
What was our ROI?
I'm not a hundred percent sure about the return of interest because it is very much dependent on the size of the organization.
I came from smaller organizations working, like, midscale to, like, large scale. So overall, like, the security breach, like, there are, like, two to three security breaches that have happened, but nothing has been damaged so far for the organization.
So, investing more in Identity access management is a critical investment for any operation as applications are moving to like cloud and SaaS-based. So, there is a dire need to protect the digital identities of enterprise tech employees as well as their customers.
There are a lot of features you can automate. Okta Workflows is a key feature that has a separate pricing than adaptive MFA or SSO. It's a combination, but Okta has features and capabilities to reduce the IT burden. Within my experience, it's been helpful so far with a lot of overhead work that comes with onboarding and offboarding.
What's my experience with pricing, setup cost, and licensing?
The pricing itself is a bit more expensive than the other products in the market so far. Since I know the product is in full demand. But, again, the price texture, features, and everything suits well for small to medium.
But, for larger organizations, it's more expensive than the other platforms. But, usually, licensing is a bit expensive.
What other advice do I have?
I definitely recommend Okta. It has all the features you can utilize to protect any organization's digital entities. Considering a lot of other factors, like cost and the overall features the company wants to use. If you want to use Identity Governance, Identity Access Management, or Privileged Access Management, that's a different story. It's also a different story if you're using other products for different needs.
Overall, I would rate the solution an eight out of ten.