It is for Single Sign-on and Multi-Factor Authentication.
Okta Identity Platform [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Single sign-on has simplified access and lifecycle management for all corporate applications
What is our primary use case?
What is most valuable?
It is very easy to log in to all my various corporate accounts through Okta Platform. This helps me because I do not need to have any password. I just simply log into Okta Platform which has a single sign-on capability.
This helps us whenever our employees, our new employees come into the company. On first login, when they come into the company, they have access to all our corporate accounts already once they have their corporate account. They can log into their various productivity and corporate applications. This helps ease the burden from our IT support team to have to onboard someone manually. When someone leaves the company, having an IT team have to remove their access one by one is a very difficult process. Okta Platform Lifecycle Management helps us offboard those employees who have left the company more easily.
What needs improvement?
It would be great if there were a way to save even my social media passwords and other passwords through Okta Platform and single sign-on through Okta Platform in the future. I do not think they have this capability just yet.
For how long have I used the solution?
I have been using this for six years.
Which solution did I use previously and why did I switch?
There were some alternatives like JumpCloud and Ping Identity that we were evaluating. However, since we are a partner, we prefer Okta Platform. There is a bias towards Okta Platform.
How was the initial setup?
I would say the setup difficulty was in the middle, depending on circumstances. For us, it was quite simple because we had everything in place. We just needed to integrate the Single Sign-on and the directory with our Google Workspace or our current IDP. It was pretty straightforward and took a couple of days.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, as mentioned, we are a partner, so we do get a special big discount as a partner versus other customers.
Which other solutions did I evaluate?
There were some alternatives like JumpCloud and Ping Identity that we were evaluating.
What other advice do I have?
Okta Platform is a great product and one of the best. We are a partner and have been using it for six years. We have four engineers on our team. We do not use the PAM and do not need it. I would rate this product nine out of ten.
Secure access to cloud accounts has streamlined authentication and supports flexible MFA recovery
What is our primary use case?
I have been using Okta Workforce Identity for single sign-on purposes to identify and authenticate my identity and access resources at AWS. Whenever I want to connect to Amazon Web Services, I provide a particular CLI Okta command, which opens a window where I am redirected to Okta Workforce Identity's single sign-on page. I authenticate myself through mobile, and once that authentication is completed, I am able to access a particular account according to the role that I have configured in the CLI command.
What is most valuable?
The best features that Okta Workforce Identity offers are single sign-on, multi-factor authentication, and privileged access management. It has reduced the time required for authentication and provided a secured way of accessing the Amazon web console.
What needs improvement?
The user interface could be enhanced to allow direct number selection for multi-factor authentication instead of typing out information.
For how long have I used the solution?
I have been using Okta Workforce Identity for two years.
Which solution did I use previously and why did I switch?
I used Ping, but I find Okta to be more reliable with a great user interface.
What was our ROI?
Time saved is a great example of return on investment. It has saved approximately 50 to 80 percent of our time.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing setup is typical, and since it follows a per-user, per-month subscription model, it is helpful.
What other advice do I have?
One of my team members lost his phone and was unable to do a direct Okta Workforce Identity login. At that time, email multi-factor authentication was useful and helped him to get logged into Okta Workforce Identity and authenticate himself. I do not see any areas for improvement as Okta Workforce Identity is at its best level currently. Okta Workforce Identity is reliable, and its user experience and user interface are great. I would recommend Okta Workforce Identity to others. My overall experience using Okta Workforce Identity has been excellent. I have given this review a rating of ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Has improved secure access through single sign-on and adaptive authentication for onboarding and application integration
What is our primary use case?
We are providing identity access management to the customers with Okta Customer Identity, and then application integration, user onboarding, and related functions.
I'm a senior consultant using Okta Customer Identity.
We are the implementers of Okta Customer Identity as users.
What is most valuable?
The most valuable feature of Okta Customer Identity is the application interface with SSO. Integration with SSO helps us make use of the credentials. Once we log in, we get the opportunity to explore many applications within the organization with the same login, with no need to log in again.
Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly. The authentication is more complex for man-in-the-middle attacks while remaining useful for end users.
Okta Customer Identity's API gives a clear view of how user onboarding takes place, so we can easily configure with Postman. We can onboard and off-board users, which is very flexible through the APIs.
Regarding multi-factor authentication, it helps reduce unauthorized access in our organization. We are using passwordless authentication with Okta FastPass on mobile devices. Users can get authenticated with two-factor authentication, first entering the password, then directly using the second factor authentication with Okta FastPass.
What needs improvement?
It is complex when adding it for the first time to users of Okta Customer Identity. For end-users and new users, it can be complex to use.
Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies.
Training should be provided to novice users. There are multiple online learning resources in the Okta documentation part, which users can access free of charge.
For how long have I used the solution?
I have been working with Okta Customer Identity for six years.
What do I think about the stability of the solution?
There are no doubts regarding the stability of Okta Customer Identity. It is scalable and we can directly make use of this tool.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The setup for Okta Customer Identity is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of Okta Customer Identity is acceptable.
What other advice do I have?
For those planning to use Okta Customer Identity, MSA and SSO are among the best features that can be recommended for users. We also have direct integration with Active Directory. There are many features that will be helpful for organizations to easily integrate applications and manage user onboarding and off-boarding.
The solution is deployed on the cloud and I did not purchase it through AWS Marketplace. I usually buy for the entire organization.
I rate Okta Customer Identity 10 out of 10.
Has improved secure access to all applications through a single login point
What is our primary use case?
Our main use case for Okta Customer Identity is that all of our in-house applications are under Okta. A user or customer has to log in to Okta Customer Identity and then they can access the application. It serves as our main SSO application which we are using.
What is most valuable?
The main features of Okta Customer Identity that I find most valuable are its security and easy accessibility.
We are using the self-service feature in Okta Customer Identity for almost one year now. Previously, it was not configured, but now we are using it.
We find Okta Adaptive Authentication useful as whatever feature we feel should be implemented and beneficial for users, we have implemented it. We use multi-factor authentication and it is 100% implemented. Multi-factor authentication is also useful for the security part for us.
The report functionality is another important part of Okta Customer Identity; we might need to check logs and other things. The report part is very much useful. I am 100% satisfied with the customizable options in Okta reporting features. This is a very good feature, and it is 100% implemented, so I do not want any changes because it is working as expected.
What needs improvement?
Stability and the UI/UX of Okta Customer Identity are fine as they are; I do not see any need for improvement in those areas.
From the user perspective, everything is good and no change is needed. I do not think any biometrical features for authentication or limitations from Okta Customer Identity on request systems can be added at this moment.
Some users face challenges after upgrades. Whenever we upgrade Okta Customer Identity, there is no challenge or blocker from Okta Customer Identity. However, I have seen cases where there might be issues with InTune or JumpCloud due to sync delays from their end; Okta Customer Identity was fine at that moment.
After Okta Customer Identity made an upgrade process, we had some challenges with the integration of Okta Customer Identity and Jamf. The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf. The only point for improvement is the upgrade process.
For how long have I used the solution?
I have been working with Okta Customer Identity for more than three years.
What do I think about the stability of the solution?
I rate Okta Customer Identity a 10 out of 10 for stability; it is the best.
What do I think about the scalability of the solution?
The scalability part of Okta Customer Identity is fine, there is no blocker and we can upgrade whenever we need.
How are customer service and support?
Okta Customer Identity's technical support is fine; they help to fix tickets within the timeline and their support is very good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup process for Okta Customer Identity is simple.
Which other solutions did I evaluate?
I do not think there are other competitors to Okta Customer Identity in the market. In my previous company, we tried to switch from Okta Customer Identity to some other SSO authentication method, but we did not find anything relevant. We kept going with Okta Customer Identity.
What other advice do I have?
We discontinued the license for Barista and have moved to Workato Genie. We implemented Workato Genie around six months ago. It is required for the sales team, and they purchased some licenses for the sales and marketing team in the US. We have configured that for IT as well. There can be multiple Genies according to the requirement. If you ask something for the Genie, there is a global Genie and it can redirect that task to the relevant Genie for sales, IT, HR, and other things.
We are not using Google except G Suite. We have some licenses for ChatGPT, but that is not for IT requirements. We are still using AWS, Okta Customer Identity, and Jamf; these are our main core business applications.
The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration. If something is not working, users just open a ticket with the Okta team instead of reaching out to other application owners or POCs.
I give Okta Customer Identity a rating of 10 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
What is our primary use case?
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil. We have implemented Okta Customer Identity to enforce security in our applications and ensure all users access them securely. We use Okta Customer Identity for various applications like Office 365 and several other applications essential to our business.
What is most valuable?
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
What needs improvement?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
For how long have I used the solution?
We have been using Okta Customer Identity for more than five years in our company.
How are customer service and support?
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They also offer a comprehensive knowledge base on their website, which is very helpful for addressing any issues or queries.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We evaluated Microsoft Entra ID but chose Okta Customer Identity because it is easier to integrate with various applications. Microsoft Entra ID presented many challenges and it was more difficult to manage integration processes.
How was the initial setup?
The initial setup of Okta Customer Identity is straightforward due to its well-architected solution. It is intuitive and user-friendly for administrators to manage.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential financial loss from a security breach.
Which other solutions did I evaluate?
We evaluated Microsoft Entra ID.
What other advice do I have?
Overall, I would rate Okta Customer Identity a ten. Okta Customer Identity is solely focused on identity management, which makes them excel in this area.
Provides robust identity and access management with seamless integration across hybrid setups
What is our primary use case?
We use Okta for identity and access management for our internal services, cloud services or applications (SaaS). We have a hybrid setup since we have a global workforce, so we unify our IAM services.
What is most valuable?
The most useful features of Okta for my organization are identity and access management, single sign-on, and the flexibility for hybrid setups.
Okta enables multi-factor authentication, which enhances security, especially for SaaS applications. The integration capabilities of Okta are very flexible, with multiple protocols that can be integrated, especially for single sign-on. Any API can also be added, making it mature in terms of integrating with other identity providers, particularly Active Directory or Azure Entra ID.
What needs improvement?
Okta should have at least a local presense for countries that align with or comply with GDPR or data sovereignty, so there are no compliance or audit questions. There are integration issues with Office 365; such as groups not updating correctly in Okta. Okta should work on resolving them.
For how long have I used the solution?
I have been in the organization for one year, and it has been more than three years now that Okta has been used.
What do I think about the stability of the solution?
As long as you have Internet connection, there are no issues with the stability.
What do I think about the scalability of the solution?
Okta is scalable and reliable, with no downtime or service disruption encountered over the years.
How are customer service and support?
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a ticket, and they support us very professionally.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is pretty straight-forward, having experience with different single sign-on (SSO) and identity access management, I can manage the setup process with ease. Okta provides clear guidelines and documentations as well.
What's my experience with pricing, setup cost, and licensing?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What other advice do I have?
Offers user-friendly features associated with area like SSO and MFA
What is our primary use case?
I am just an end user of the product, so I don't know how the product is used in remote force management in our company. I use the product to help me log on to our company's security systems.
What is most valuable?
When I was traveling, I could get my OTPs through the tool's app, through my cell phone number or via an SMS,which makes it a flexible product. The tool is helpful even in areas involving emails. It is possible to use the product in another country and add an extra layer of security to it, proving that it can be a really secure platform.
What needs improvement?
I use the tool at a low level, so it does what I need it to do for me.
The product does not offer enough integration capabilities. I want the tool to provide more integration capabilities in the future.
For how long have I used the solution?
I have been using Okta Workforce Identity for two years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
It is an easily scalable solution. When it comes to the scalability features, the product has many options for people in different countries, offices, and remote locations.
I believe that there are around 1,500 users of the tool in my company.
How are customer service and support?
I did contact the product's support team when my password got locked out. I could even reset the whole password from Okta easily through the tool's internal app. The support team was good.
How was the initial setup?
The product's initial setup phase is straightforward.
The solution is deployed on the cloud since it is used at a company-wide level in South Africa.
What about the implementation team?
Though I am not sure, I feel that during the implementation phase, my company did seek the help of a consultant and our organization's in-house team.
What was our ROI?
In terms of benefits offered by the product, I can say that the tool has centralized our company's security and internal policies while ensuring that we stay compliant so that the users stay protected. With the product in place, no phishing attacks or any other types of attacks can cause a problem since it is a secure platform.
What's my experience with pricing, setup cost, and licensing?
Though I don't know about the licensing model of the product, I wouldn't be surprised if Okta offers a per user license subscription model.
What other advice do I have?
The employee onboarding process is okay if you use Okta Workforce Identity.
The SSO feature offered by the product is good, easy to use, and user-friendly. The tool also has a password manager as well.
The tool's MFA part comes as one of the strongest features of the product.
I feel that it is a good platform with a good security layer, especially when you are scaling out your business, and you have to manage a lot of areas.
I ate the tool a ten out of ten.
A stable and scalable tool that allows for application control on a single console
What is our primary use case?
I use Okta Workforce Identity in my company since it supports single sign-on (SSO).
Okta Workforce Identity is good for helping control all applications in one console.
What is most valuable?
The most valuable feature of the solution stems from the fact that one can create a lot of workflows with the product while also being able to add Jamf software. One can also add a lot of applications with Okta Workforce Identity so that employees can use and access them from a single console. During employees' onboarding or offboarding processes, it is very easy to activate and deactivate their access.
What needs improvement?
The only area of concern in the solution stems from the fact that my company needs some help regarding the setup phase from a partner.
For how long have I used the solution?
I have been using Okta Workforce Identity for five years. My company is a customer of Okta.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Around 1,000 people in my company use Okta Workforce Identity. Whatever accesses we provide in our company are provided through Okta.
How are customer service and support?
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
For the initial setup phase of Okta Workforce Identity, you need a person from Okta to help you. In general, you may require Okta's partner's help with the initial setup phase.
What's my experience with pricing, setup cost, and licensing?
Price-wise, Okta Workforce Identity is a cheap solution. The overall cost depends on the license since you can negotiate with Okta or any of Okta's partners only if you opt for many licenses.
What other advice do I have?
I have not seen any disadvantages in Okta Workforce Identity. From whatever I have seen and experienced, I can say that Okta Workforce Identity is a good tool.
If you have more than 500 or 1,000 employees in your company with limited IT personnel, then you can use Okta Workforce Identity since it allows you to give access to your employees with just one console. If any employees decide to leave the organization, then it is very easy to deactivate or remove their access from your network. Okta Workforce Identity helps save bandwidth and time.
Once you get the console, it is very easy to access or add applications, reset the password for users, and reset the authenticator. If you have access to KT or knowledge transfer, it is very easy to understand Okta Workforce Identity.
I rate the overall solution a ten out of ten.
Has multi-factor authentication and 99.9% service availability
What is our primary use case?
Okta provides island access management solutions, which means that anyone who needs an IIM solution can get it through Okta. For example, if you have 30-40 applications and users that need to log in to all of them, Okta can integrate all of the applications into a single point of access where users can log in once and use the same session for all of their applications. Okta also provides multi-factor authentication and other security policies to protect your users and applications.
What is most valuable?
We have multiple SSO protocols that we use for our different data centers. This is just one example of how we use Okta workforce identity to address our hybrid workforce needs. Apart from SSO, we also have Active Directory integrations that allow us to integrate with customer active directories and use active directory passwords for application sign-in and runtime authentication. This is called daily header authentication. This allows us to provide a centralized identity management platform for our users, regardless of where they are located or what applications they need to access. We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days.
What needs improvement?
Currently, it has two-factor authentication. In addition to biometrics, it should offer three-factor authentication. Also, the training is too costly. Okta could reduce the training cost to make it easier.
For how long have I used the solution?
I have been using Okta Workforce Identity as a service provider for four years.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is huge. It has 99.9% service availability. We cater this solution to enterprises. I rate the solution’s scalability a ten out of ten.
How was the initial setup?
The initial setup is easy. Once you understand the steps, it's straightforward. There are three steps: enrolling users, removing tenants, and updating field metadata from outside the application and SaaS integration. Deployment depends on the number of occasions, testing, and the users. If you have 30,000 users, you will need two months. I rate the initial setup a ten out of ten.
What other advice do I have?
The solution is suitable for everyone, but it is locked up for a total number of years. Overall, I rate the solution a ten out of ten.
Has good scalability and integrates with multiple applications efficiently
What is our primary use case?
We use the solution for application security.
What is most valuable?
The solution is an open platform. It integrates with multiple applications simultaneously.
What needs improvement?
The solution's pricing needs improvement.
What do I think about the scalability of the solution?
It is a very scalable solution.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing model could be better for SMBs.
What other advice do I have?
I rate the solution an eight out of ten.