Rocket.Chat Server
Rocket.ChatReviews from AWS customer
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Great application, lack of support
What do you like best about the product?
The best thing in rocket.chat in my opinion is it's livechat integration
What do you dislike about the product?
Slow sometimes and it's database/backend resource consumotion are really high
What problems is the product solving and how is that benefiting you?
Facilitating the communication between clients and the company
Very interesting chat
What do you like best about the product?
User management and customization of settings
What do you dislike about the product?
Limitation in free resources and high consumption of computational resources
What problems is the product solving and how is that benefiting you?
Internal and standardized communication.
Good and easy experience
What do you like best about the product?
That you can chat with your colleagues and clients on the same platform and have this registered and also use it on mobile and desktop version
What do you dislike about the product?
Sometimes the documentation is not easy to understand or find what you need.
What problems is the product solving and how is that benefiting you?
You can both connect to colleagues and clients
Rocket.Chat is a complete and technically superior tool
What do you like best about the product?
We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace.
What do you dislike about the product?
The difference between teams, channels and discussions is very narrow.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
What problems is the product solving and how is that benefiting you?
Our team works hybrid. So, 80% of the team works from home or offices far from the HQ.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
RocketChat expand the support channel to our customers (updated)
What do you like best about the product?
A Multichannel/OminChannel Support interface to receive customer contacts
What do you dislike about the product?
Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon.
What problems is the product solving and how is that benefiting you?
A better contact with our customers: via whatsapp, facebook, telegram and more (before my big problema and not have enterprise support)
Interesting
What do you like best about the product?
Many things can be integrated and is easy to use.
What do you dislike about the product?
There is only one webhook to integrate everything.
What problems is the product solving and how is that benefiting you?
Centralize the means of communication and avoid delays in responding to customers.
Usage experiences
What do you like best about the product?
I work as a developer, and what attracts me the most is the freedom to use APIs to create custom integrations. Currently, through APIs, we perform custom integration of WhatsApp, a Bot for WhatsApp with routing to Rocket.Chat Departments, among other integrations that are in progress. Another very important point is the support service, which always returns to us with suggestions whenever there are doubts.
What do you dislike about the product?
The price is inaccessible for small clients.
Closed conversations cannot be deleted all at once (because many conversations are created for learning purposes and then have to be deleted one by one).
Due to the wide range of configuration possibilities, the learning curve ends up being large, as until you learn where to change the settings and how to operate it, many errors occur and the process has to be redone.
Closed conversations cannot be deleted all at once (because many conversations are created for learning purposes and then have to be deleted one by one).
Due to the wide range of configuration possibilities, the learning curve ends up being large, as until you learn where to change the settings and how to operate it, many errors occur and the process has to be redone.
What problems is the product solving and how is that benefiting you?
Integrate my various contact methods (website, WhatsApp, Instagram, Messenger), so I don't lose a lead regardless of which channel the customer reaches out to us.
Good experience
What do you like best about the product?
Rocket.Chat is a very easy channel to use. However, I still use the free edition, which impacts usability.
What do you dislike about the product?
At times, he loses the connection even with internet access.
What problems is the product solving and how is that benefiting you?
Accelerate communication within discussions
The interface is simple but for human assistance, visual bugs occur in some versions
What do you like best about the product?
Interacting with emojis and gifs in Channels is cool, the interface is simple
What do you dislike about the product?
errors when sending files, problems with date, there are many permission configuration options that it is not clear what they will impact on access restrictions it is confusing
What problems is the product solving and how is that benefiting you?
Support is very quick to respond.
A good platform but needs improvement in usability.
What do you like best about the product?
Versatility and customization. The strong point lies in the omnichannel configuration possibilities and the ease of integration with external systems, the app store is another strong point.
What do you dislike about the product?
The amount of menus and submenus makes navigation confusing, even following the evolution of the product there is still a very large area to be explored in terms of usability. Another pain that needs to be improved is the point of communication with your support that often takes time. The permission system is a strong and weak point because as there is a large amount of permission, it becomes extremely difficult to customize.
What problems is the product solving and how is that benefiting you?
We use the platform to perform the service in the transition from virtual to human service. Attendance audit and metrics monitoring.
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