Rocket.Chat Server
Rocket.ChatReviews from AWS customer
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User-friendly and easy to learn
What do you like best about the product?
I love opensource solutions, and everything those kinds of tools can do. Omnichannel is the present and the future of customer support
What do you dislike about the product?
Push notifications and features are too limited on the free version
What problems is the product solving and how is that benefiting you?
Can answer multiple customers at the same time that I use it for internal collaboration. That saves us time
Great use
What do you like best about the product?
Easy creation of discussions and dynamism.
What do you dislike about the product?
Unable to insert a new person into the discussion.
What problems is the product solving and how is that benefiting you?
Dynamism in everyday work conversations
The version of Rocket Chat I used wasn't complete enough to satisfy the communication needs I had.
What do you like best about the product?
The idea of replacing WhatsApp or other personal apps to business communications.
What do you dislike about the product?
Rocket.Chat uses english as it's standard language for communication - even with brazilian companies (at least it used to).
What problems is the product solving and how is that benefiting you?
Rocket.Chat tried to solve the problem caused by the usage of personal accounts on WhatsApp for business treats.
Very good interface and a lot of features.
What do you like best about the product?
Ease of use and many good features for everyday use
What do you dislike about the product?
The phone app could improve. Some updates break some functionality.
What problems is the product solving and how is that benefiting you?
Communication between company employees
Thematic working groups
Omnichannel service
Task automation through bots
Thematic working groups
Omnichannel service
Task automation through bots
Communication when you need it, whom you need it with.
What do you like best about the product?
That is simple yet powerful and extensible. That there is active development in it and that it seems to be ever extensible.
What do you dislike about the product?
They could look more at the competition and not only Slack, Rockechat needs to be top of the spear and define the market.
What problems is the product solving and how is that benefiting you?
They are improving their reporting suite and actively working on creating a comprehensible business experience that renders actionable results and enhances the business workflow.
A very good communication software
What do you like best about the product?
Easy to use, ability to create, join, and leave channels, and quick start to team collaboration. All the features are excellent.
What do you dislike about the product?
Nothing to add. I really like using Rocket.chat!
What problems is the product solving and how is that benefiting you?
Having good communication with my team even during the pandemic years, when everything suddenly changed from in-person to remote.
Recommendable, with improvements to apply
What do you like best about the product?
What I like the most is the possibility of integrating with different applications and the customizable configuration that adapts to each organization. The management of users with their permissions and roles is very good. The connection with external applications. The usage statistics.
What do you dislike about the product?
I don't like it when unexpected errors occur while performing some type of configuration; there should be better exception handling, as the errors are not easy to identify. The mobile application can be improved, especially in its performance, as it is not very smooth, and I would also apply improvements to its design. I am not pleased with the user experience regarding the way messages are written and their format.
What problems is the product solving and how is that benefiting you?
Rocket.Chat solves the way of communication between employees of the organization and external clients who depend on it. With its functionalities, it benefits us by providing quick and easy access to relevant information for the organization, through channels associated with a bot and integration in between.
Challenges, agility, and breaking paradigms.
What do you like best about the product?
The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction.
What do you dislike about the product?
The platform sometimes seems unstable, in the video recording section it does not capture the computer screen. Request comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service.
What problems is the product solving and how is that benefiting you?
This question is a bit difficult to answer because we constantly face some challenges, and it is somewhat difficult to identify how much of the system we are using is from Weni and how much is from Rocket.Chat.
Very easy to use and good organization
What do you like best about the product?
I liked rocket chat for it's simplicity and the ability to create multiple channels to organize work topics. On my current job we use slack and I see very similar upsides on both of the tools.
What do you dislike about the product?
We used to have temporary outages on our company's rocket chat. I don't know if it had to do with how it was hosted for us or something like that. From what I remember we didn't have voice chat at the time, so we had to rely on other tools like discord or Google meet.
What problems is the product solving and how is that benefiting you?
Rocket chat helped us have fast communication between team member and a centralized place for all of our messages. That helps us move faster and also have a place where we can see the history of the development of the company.
Choosing Rocket Chat helped qualify our product quickly, efficiently and seamlessly
What do you like best about the product?
being able to use a complete communication tool that adds a lot of value to our business
What do you dislike about the product?
point of improvement would be to have a more complete documentation with important information for our developers
What problems is the product solving and how is that benefiting you?
we needed a market tool that would enable quick integration with our tool to provide safe, fast and qualified communication between our healthcare team and its members
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