Rocket.Chat Server
Rocket.Chat | Rocket.Chat server 6.13.0Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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Customer service experience
What do you like best about the product?
Very good service from the collaborator, and the use of rocket.chat is easy and intuitive.
What do you dislike about the product?
I didn't find anything that I can include here in the experience of using the app.
What problems is the product solving and how is that benefiting you?
Self-service, maximization of large processes
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Rocket chat platform for new teams
What do you like best about the product?
It's an open source platform and is very flexible it's very customizable and is present in almost all platforms it can also be integrated with jira and GitHub as well
What do you dislike about the product?
The User experience might be an issue for the users as it's difficult to switch around if the default UI can be improved it would be great and the file sharing size is limited
What problems is the product solving and how is that benefiting you?
It act as a single platform where all team members can collaborate and contribute and since it's open source it's free for the organisationthe main point is it act as a centralised point for all the team members
Rocket.Chat Boosts Customer Support & Satisfaction
What do you like best about the product?
Rocket.Chat makes it easy to maintain an open channel of communication for both current and potential customers. With Rocket.Chat, we can solve problems, answer sales questions, and more.
What do you dislike about the product?
The integration/onboarding process for Rocket.Chat was a little shaky at first, however once the tool was added we have seen positive results. A training guide or step-by-step document would have been helpful.
What problems is the product solving and how is that benefiting you?
Rocket.Chat has opened a channel to our customers that we did not previously have. With this tool we are able to speak with our customers quickly and securely while saving them time and frustration as well.
Effortless Team Collaboration with Rocket.Chat
What do you like best about the product?
This powerful communication platform has everything I need to collaborate with my team, from private messaging to file sharing and video conferencing. The interface is user-friendly and the features are top-notch. Plus, the ability to customize and integrate with other apps makes it a game-changer for our workflow. Highly recommend!
What do you dislike about the product?
While Rocket.Chat has many positives, there are a few areas that could use improvement. For one, the mobile app can be glitchy at times and the notifications can be delayed. Additionally, some of the more advanced features can be difficult to navigate without prior knowledge or training. Nonetheless, these issues are minor compared to the overall value Rocket.Chat provides.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is solving several problems for my team and me. Firstly, it has eliminated the need for multiple communication tools, streamlining our workflow and keeping all our conversations and files in one place. Secondly, the platform's robust search function has made finding information a breeze. And thirdly, Rocket.Chat's ability to integrate with other apps has allowed us to automate repetitive tasks, saving us time and effort. Overall, Rocket.Chat has significantly improved our efficiency and collaboration, resulting in higher productivity and better outcomes.
Platform easy to use
What do you like best about the product?
The interface is very easy to use and made daily communication easier.
What do you dislike about the product?
Lack of global search, and there are some instabilities
What problems is the product solving and how is that benefiting you?
Fast communications and improvement in team demand resolutions
I recommend rocket.chat to a friend
What do you like best about the product?
Organization possibilities and alerts from now groups
What do you dislike about the product?
I can't use memes or reactions to interact with my colegues
What problems is the product solving and how is that benefiting you?
Its a good solution for instant messages e interaction with other teams of the organization
As vezes apresenta instabilidade, mas de forma geral é uma ótima plataforma.
What do you like best about the product?
Facilidade de comunicação e acesso. O aplicativo não usa tanta memória e a navegação é fluida. A forma de se comunicar é muito ágil e super indico a utilização.
What do you dislike about the product?
Eu uso o Rocket instalado internamente na empresa e algumas vezes apresenta lentidão, mas acredito ser algo relacionado ao servidor da empresa e não a ferramenta.
What problems is the product solving and how is that benefiting you?
Agilidade na comunicação entre os times, seja por mensagem direta ou até mesmo com grupos e canais. A organização visual da ferramenta também é muito boa, o que facilita a comunicação.
rocket chat is a tool that greatly helps day-to-day operations
What do you like best about the product?
It is an extremely visual and easy-to-learn tool. In addition to being extremely efficient In addition to being an extremely safe tool, it also promotes Audio and video conferences;
Screen and file sharing;
LDAP authentication, Group Sync, two-factor authentication (2FA);
E2E encryption, SSO;
Screen and file sharing;
LDAP authentication, Group Sync, two-factor authentication (2FA);
E2E encryption, SSO;
What do you dislike about the product?
I believe that it could have the functionality to delete specific groups after finishing the due subject. And that it doesn't delete the messages after a while. I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub, some issues have been waiting for weeks or months.
What problems is the product solving and how is that benefiting you?
Rocket Chat has been a facilitator and optimizer in my day to day work, quickly and effectively enabling the home office to work collaboratively, allowing communication between teams and optimizing processes
Easy and intuitive to use. It helps a lot with internal communication with the team.
What do you like best about the product?
Usability and practicality in communication with the team.
What do you dislike about the product?
There are few updates with new features.
What problems is the product solving and how is that benefiting you?
The internal communication with the team improved a lot.
a good application, fast and lightweight
What do you like best about the product?
the ease of managing groups and users in administrator mode
What do you dislike about the product?
Some delays in message deliveries.
What problems is the product solving and how is that benefiting you?
Internal communication of the company.
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