Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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Solid ITSM Solution
What do you like best about the product?
This web based ITSM is a great replacement for the LANDESK product which ha some quirks.
What do you dislike about the product?
Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio.
What problems is the product solving and how is that benefiting you?
We'll be using it to replace our current Change Management module, migrate some Incident Management, and hopefully get Problem Management added to our toolbox.
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Ivanti Service Manager
What do you like best about the product?
Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs. Ivanti Service Manager is being used by more than just out support desk. We have HR, Facilities, Security and other departments integrated into it.
What do you dislike about the product?
I wish the software/platform would allow to you customize it more then now.
What problems is the product solving and how is that benefiting you?
We have HR, Facilities, Security and other departments integrated into it.
Recommendations to others considering the product:
Try it out before you purchase it. They also have a Development site, QA Site and Production Site, which is included in your cost.
Great Customer Service
What do you like best about the product?
Ivanti stays in touch with fantastic tips and educational tools to make work easier.
What do you dislike about the product?
I dislike the interface. It could be more user friendly.
What problems is the product solving and how is that benefiting you?
Our business is not like your traditional B2B. For our purposes, we've found that Ivanti makes our lives much easier in so many ways
Excited to implement Ivanti Service Manager in our enterprise.
What do you like best about the product?
Modern design. Powerful tool for workflows. Self Service.
What do you dislike about the product?
Not a lot to dislike after taking the courses to see how everything fits together.
What problems is the product solving and how is that benefiting you?
Smart forms that kick off workflows. Better metrics for reporting.
Ivanti Service Manager
What do you like best about the product?
At our company we use the Ivnati Service Manager for talent (employee) sick pay/leave. Reports are simple to submit. You enter employee ID number, how many hours requested and their pay rate. A must for any employer to have, specially staffing agencies as you can enter employee sick pay by company. Once submitted you receive an email with a confirmation. Talent is then paid for requested sick day. The system also lets you know how many hours a certain employee has available before even submitting the request form. Ivanti has other uses for example you can also use it for payroll, travel expenses, IT support services etc. Highly recommend to all employers!
What do you dislike about the product?
I am actually very happy with it. Don't have any cons about the program. Simple to use and very helpful.
What problems is the product solving and how is that benefiting you?
Now we can easily go back and review anyone's sick pay by just looking at our service request.
Recommendations to others considering the product:
If you need a system to help with sick pay this one is definitely a great one!
Review of Ivanti Service Manager
What do you like best about the product?
Ease of Administration / Maintenance which allowed us to reduce the time to market significantly.
What do you dislike about the product?
The Release cycles are not consistent and is often moved to different dates, which makes it difficult to plan for upgrades.
What problems is the product solving and how is that benefiting you?
Change Management, Incident Management & Problem Management, which enabled us to have a more holistic view over pro-active and re-active Incident Management.
Recommendations to others considering the product:
Truely understand your business need/requirement before considering solutions.
Invati service manager, making ticketing process easier
What do you like best about the product?
The best part of Ivanti is the focus on the improvement of their product through customer input. I feel as though the company really puts their customers first when needing changes to the software through updates and focuses on a successful deployment of their product.
What do you dislike about the product?
The initial learning curve I feel to use the product for our tech team is a little difficult. It is not as easy as opening and closing a ticket.
What problems is the product solving and how is that benefiting you?
Service desk, help desk management. The ability to track change in ownership and other tools allow this product to be extremely useful in tracking tickets.
Recommendations to others considering the product:
Great product, gets the job done
Powerful tool, lots to cover
What do you like best about the product?
The application allows us to create and manager incidents for our service desk and report on all facets of operations.
What do you dislike about the product?
Reporting is lacking. We export and complete reports in Excel. There is an extraction tool that can be purchased separately if you have an onpremise server or have a local replica
What problems is the product solving and how is that benefiting you?
We are using the Self Service module to help push approvals with out the Service Desk having to hunt for approval. This has helped drop our average resolution time by almost 16 hours
Recommendations to others considering the product:
There are many things to setup and there is an abundance of online help and a wonderful community. The CSR's will help with almost every question you have.
Take your time and review documents and ensure you understand how it all connects.
Take your time and review documents and ensure you understand how it all connects.
Easy to configure
What do you like best about the product?
The whole system can be configured to look and act as we want. We don't have to changes our processes to fit the tool. We configure the tool to follow our processes.
What do you dislike about the product?
The chat feature is internally focused. Works well for team communication, but I'd prefer Skype for communication with end users.
What problems is the product solving and how is that benefiting you?
Support for equipment used by many people; desktop support; deskside support; integrations with other systems to exchange status update information
Great ISM Product
What do you like best about the product?
Ready to use with minimal configuration.
What do you dislike about the product?
Steep learning curve if you want to customize.
What problems is the product solving and how is that benefiting you?
Itil compliance, process development and improvement, unification of software.
Recommendations to others considering the product:
The learning curve is steep, but short. It's a very powerful product.
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