Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
188 reviews
from
External reviews are not included in the AWS star rating for the product.
Streamlined ITSM with Smart Automation and AI Insights
What do you like best about the product?
What I like best about Ivanti Neurons for ITSM is how it combines IT service management with automation and AI driven insights. It helps streamline incident, problem, and change management in one place, which makes handling IT operations much more structured. The automation features reduce repetitive tasks like ticket routing and prioritization, and the self service portal improves the end user experience by allowing users to resolve common issues without IT intervention.
What do you dislike about the product?
What I dislike about Ivanti Neurons for ITSM is that the initial setup and customization can be a bit complex, especially for teams without prior experience in ITSM tools. The interface can feel slightly overwhelming at first, and some advanced configurations may require additional effort or training to implement properly.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM solves the problem of fragmented IT service processes and manual ticket handling. It brings everything into a centralized platform, automates workflows, and improves visibility across IT operations. For me, it helps reduce response time, improves efficiency, and ensures better tracking of incidents and service requests.
Powerful ITSM Automation with Room to Improve Usability
What do you like best about the product?
What I like about Ivanti Neurons for ITSM is how it automates everyday IT work and helps teams resolve issues faster, often before users even notice. It’s easy to use, provides solid visibility across IT assets, and the self-healing features and AI insights genuinely cut down on manual effort and downtime.
What do you dislike about the product?
It can feel complex to set up and customize, especially at the beginning. The interface is a bit overwhelming at first, and some of the more advanced features take extra training or fine-tuning before you can get real value from them.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM helps address slow issue resolution, too much manual IT work, and limited visibility across IT systems. It does this by automating routine tasks, detecting issues earlier, and providing a single, consolidated view of assets and incidents.
For me, that translates into fewer repetitive tickets, quicker resolution, and less disruption for end users. As a result, the IT team can spend more time on strategic work instead of constant firefighting.
For me, that translates into fewer repetitive tickets, quicker resolution, and less disruption for end users. As a result, the IT team can spend more time on strategic work instead of constant firefighting.
Automated IT Workflows and AI Issue Detection That Speed Up Service Delivery
What do you like best about the product?
Managing services with the help of automated IT workflows makes service delivery faster and helps complete operational tasks more efficiently and in a well-organized way. Using AI, it can detect issues and find solutions on its own.
What do you dislike about the product?
Sometimes setting up the configuration takes time. For implementation, you need to learn a few things first, and it takes time to become proficient. Sometimes it also requires customization, and that can take additional time as well.
What problems is the product solving and how is that benefiting you?
It helps IT management solve incidents proactively rather than reactively, and it provides employees with a better experience by enabling quicker incident resolution.
Flexible, Feature-Rich Ivanti Neurons for ITSM That Fits Our Workflows
What do you like best about the product?
What I like most about Ivanti Neurons for ITSM is its flexibility and broad range of features. It lets us tailor workflows, forms, and processes to match our organisation’s needs, instead of pushing a one-size-fits-all approach. Once it’s configured, it supports our ITSM operations very well.
What do you dislike about the product?
The UI and overall user experience could definitely be improved. Although it’s a powerful tool, the navigation and configuration process can sometimes feel more complicated than it needs to be, which makes it harder to use efficiently.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM helps us centralize and manage IT service requests, incidents, and changes in one place. That consolidation improves visibility into tickets and assets, and it makes tracking and follow-up much easier, so we can stay organized and respond more efficiently. Overall, it benefits us by adding clearer structure and stronger control over our ITSM processes, especially when operating at scale.
Ivanti Neurons’ Cool Ticketing and Automated Workflows
What do you like best about the product?
the most likelly thing in the Ivanti Neurons is its pretty cool ticketing system & its automatic workflow. due to which multiple mannul work can be done automaticlly.
What do you dislike about the product?
In Ivanti Neurons the initial setup is little complex & its little costlier depending upon the businessess needs like for the small business or startups..
What problems is the product solving and how is that benefiting you?
There are multiple manual task which are automated using the Ivanti ITSM. which is improving the teams productivity. Since Ivanti ITSM is providers the real time data analytics over its dashboard.
AI-Driven Automation and Low-Code Flexibility in One Integrated Platform
What do you like best about the product?
What I like most about Ivanti Neurons for ITSM is its AI-driven automation and proactive approach. It helps resolve issues more quickly and reduces manual effort, and the low-code customization makes it easy to tailor to our business needs. I also appreciate that it brings everything together in one integrated platform.
What do you dislike about the product?
One thing I dislike about Ivanti Neurons for ITSM is that it can feel complex and not very intuitive for new users. The initial setup, along with configuring integrations, can take extra effort, and there are parts of the UI that could be more user-friendly and easier to navigate.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM helps address issues like slow incident resolution, limited visibility, and too much manual work by providing automation and a centralized platform. For me, this means I save time, work more efficiently, and have better control and insight into IT operations. As a result, issues get resolved faster and the overall user experience improves.
Reliable ITSM Platform for Workflow Management and Ticket Tracking for Ivanti Neurons for ITSM
What do you like best about the product?
What I like most about Ivanti Neurons for ITSM is how customizable it is across different workflows and departments. It provides a centralized place to manage tickets, requests, assets, and approvals, so I don’t have to jump between multiple systems. I also appreciate that it can be tailored to an organization’s specific processes rather than forcing a one-size-fits-all setup. Once it’s configured properly, it improves visibility, tracking, and communication across teams, which makes day-to-day coordination much smoother.
What do you dislike about the product?
One thing I dislike about Ivanti Neurons for ITSM is that it can feel overly complex at times, particularly when I’m trying to make configuration changes or set up workflows. Some parts of the interface aren’t very intuitive, which can slow things down and make training and onboarding take longer than expected. The reporting and customization options are powerful, but they often require extra time to fully understand, fine-tune, and maintain over time.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM helps address the challenge of managing requests, incidents, and approvals across multiple teams in a single place, rather than relying on email threads or disconnected systems. It improves visibility into ticket status, ownership, and response times, making it easier to follow progress, track work, and hold teams accountable. It has also helped streamline workflows and bring more consistency to how requests are submitted, routed, and managed.
Attractive UI and Complete ITSM Processes with Powerful Reporting
What do you like best about the product?
Ivanti ITSM is a strong competitor to other products available in the market. It offers complete ITSM processes, along with enhanced advanced features and advanced reporting. UI of this product is very attractive.
What do you dislike about the product?
I don’t dislike this product, but it does need some improvements. The graphics should be enhanced to match today’s generation, and a few more customized reports should be added as well.
What problems is the product solving and how is that benefiting you?
ITSM helps us solve our day-to-day operational issues, incidents, and service requests, while maintaining complete tracking for each ticket. Our company’s ROI has improved because the knowledge base is stronger and the effort required from engineers has been reduced.
Clean UI and Smart AI Automation That Speeds Up ITSM Work
What do you like best about the product?
What I like most about Ivanti Neurons for ITSM is its UI/UX and AI capabilities. The interface is clean and easy to navigate, which makes daily tasks like ticket management, approvals, and tracking much faster. The dashboards are customizable, so I can quickly see what matters without digging through menus.
On the AI side, the automation and intelligent suggestions really stand out. It helps in categorizing tickets, recommending solutions, and even reducing manual effort through self-service options. Over time, this has noticeably improved response times and reduced workload, especially for repetitive issues. The combination of a user-friendly interface and smart automation makes the whole experience much more efficient.
On the AI side, the automation and intelligent suggestions really stand out. It helps in categorizing tickets, recommending solutions, and even reducing manual effort through self-service options. Over time, this has noticeably improved response times and reduced workload, especially for repetitive issues. The combination of a user-friendly interface and smart automation makes the whole experience much more efficient.
What do you dislike about the product?
One downside of Ivanti Neurons for ITSM is that certain parts of the system can feel overly complex, particularly during the initial setup or when you’re trying to customize workflows. The UI is generally solid, but some of the more advanced configuration options aren’t very intuitive and can take extra time—or additional support—to set up correctly.
The AI features are helpful, but they aren’t always fully accurate and sometimes require manual correction. Performance can also occasionally slow down when working with larger volumes of tickets or generating reports. Overall, it’s a strong platform, but there’s a noticeable learning curve, and a few areas could be streamlined further.
The AI features are helpful, but they aren’t always fully accurate and sometimes require manual correction. Performance can also occasionally slow down when working with larger volumes of tickets or generating reports. Overall, it’s a strong platform, but there’s a noticeable learning curve, and a few areas could be streamlined further.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM has mainly helped us address fragmented IT operations and the lack of visibility across different tools. Previously, we relied on multiple systems for ticketing, asset tracking, and user requests, which made it hard to manage everything efficiently. With Ivanti, integrations with other systems (like AD, email, and monitoring tools) bring these workflows into one place, so incidents and requests are captured and routed automatically, without manual intervention.
As a result, our overall efficiency has improved and response times have dropped significantly. From a pricing/ROI perspective, while the initial investment can feel a bit high, the automation, reduced manual workload, and faster resolution times have saved a lot of operational cost over the long run. It also lowers our dependency on multiple tools, which adds further value. Overall, it helps us streamline operations, improve service quality, and achieve better returns over time.
As a result, our overall efficiency has improved and response times have dropped significantly. From a pricing/ROI perspective, while the initial investment can feel a bit high, the automation, reduced manual workload, and faster resolution times have saved a lot of operational cost over the long run. It also lowers our dependency on multiple tools, which adds further value. Overall, it helps us streamline operations, improve service quality, and achieve better returns over time.
Seamless Ticket Management, Easy to Use
What do you like best about the product?
I find Ivanti Neurons for ITSM helpful in solving my project management issues, especially with ticketing. I really like the ticket management as it's crucial when working on large projects to ensure no important bugs are missed. Also, I appreciate the easy user interface, which was a factor in switching from Asana. The initial setup was very easy.
What do you dislike about the product?
It can improve more and become an all in one powerful CRM tool.
What problems is the product solving and how is that benefiting you?
I use Ivanti Neurons for ITSM to solve all my project management issues, including ticketing, organizing tickets, and classifying them effectively.
showing 1 - 10