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Flexible and Feature-Rich Ivanti Neurons for ITSM is a one stop shop
What do you like best about the product?
Ivanti Neurons for ITSM offers a wide range of impressive features. You have the flexibility to use their out-of-the-box setup or tailor it to suit your company's specific requirements, and both approaches work very well.
What do you dislike about the product?
One drawback of Ivanti Neurons for ITSM is that if your company relies on Google for email and chat, many of the platform's extra features become unavailable.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM has been instrumental in addressing several challenges our company encounters. One of its standout features is the management of SLAs, along with the ability to keep all records for requests and incidents centralized and linked to each employee's record. This organization has enabled our call center to enhance support response times and resolve issues more efficiently.
New ITSM
What do you like best about the product?
I like the integration of it to our Kaseya VSA Software. Also as the new reports that being use here.
What do you dislike about the product?
Still exploring on this on what will be the potential issue along the way.
What problems is the product solving and how is that benefiting you?
We are using BMC, it solves the reports issue that are currently a problem to us. Also, the integration to our hardware via 3rd party application as well.
iVanti_ITSM_Review
What do you like best about the product?
Ease of use, ease of implementation, cusotmer support
What do you dislike about the product?
Technical skilled workforce required, integration
What problems is the product solving and how is that benefiting you?
Solution make troubleshooting easy, machine learning capabilities would make it evolve over period
Ivanti Neurons for ITSM Review
What do you like best about the product?
Ivanti for ITSM has been a great help for us. It has helped us alot in our employee onbaording and managing other employee related functions. It's highly customizeable and it can easily be integrated with any tool.
What do you dislike about the product?
The process of understandign it initially is quite difficult but overall it's a great tool
What problems is the product solving and how is that benefiting you?
onboarding related tasks
The product is alright, but I have my concerns about the vendor
What do you like best about the product?
Our view of the product itself has not changed. It is a solid solution that offers good features, albeit not as modern an interface as promised a while ago by the vendor. (Progress is slow but steady on that front.)
What do you dislike about the product?
Our recent experience with Ivanti as a company is not satisfactory. We had troubles when asking about a migration from Cherwell to Ivanti Neurons. Also, placing ideas or feature requests seems a futile endeavor.
What problems is the product solving and how is that benefiting you?
Our requirement is to have all of the (classic) ITIL v3 processes in a single ITSM suite that can deliver an integrated view on our IT Service Management. Without that, an IT service provider like us cannot reasonably scale beyond a small customer base.
Neurons for ITSM has been a game changer for our IT Operations
What do you like best about the product?
The platform is very basically laid out and fairly simple to understand. Modifying forms and lists is a simple task to accomplish while maintaining structure and relation to other objects. Integrating new objects to support IT business functions is also very easy.
What do you dislike about the product?
I've worked in development of business applications for 10+ years. There are always nuances that are never considered among the different tools that never come up as a requirement. Filter options for Dashboard layouts, data previews at key junctions while developing, and documentation of behaviors when things don't work are items I've needed to cover in my experience. The Support Desk has always been available to help in any of these cases mind you.
What problems is the product solving and how is that benefiting you?
Allowing IT operations to perform functions collaboratively with its internal parties while at the same time consolidating our efforts into a simple point of contact for the customer has been revolutionary. We will be engaging very closely to integrate and automate many alerts and scripts for the purposes of removing a sitting person for this purpose. This frees up staff and time to get more done where we are actually needed most.
Robust and capable of Enterprise level service
What do you like best about the product?
Easy of use Flexibility for expansion Feature set
What do you dislike about the product?
There is a lack of out of box integrations with other tools.
What problems is the product solving and how is that benefiting you?
This product allow for users to get help quickly. It also allows management more insight into the day to day issues impacting the orgnization. Having a dashboard for the Analysts to view and track what they are working on is key.
Ivanti Neurons for ITSM is highly customizable to our environment
What do you like best about the product?
Out of the box, Ivanti Neurons for ITSM is a good product. But we've found it to be very versital and highly customizable to our environment. We've built integrations to automate things like employee onboarding and offboarding and other routine tasks. Customer support engineers are responsive and helpful.
What do you dislike about the product?
The documentation is somewhat sparce. However, there is a well supported forum and discussion group. Many of our difficult questions were quickly answered in the user forum.
What problems is the product solving and how is that benefiting you?
Before we had Ivanti Neurons for our ITSM solution all issues and requests came into our ticketing system without priority or workflow. This added major overhead for our Service Desk as they had to triage each request and determine which support person or team would need to be assigned. We Neurons we are able to customize the workflow of Service Requests and Incidents so most tickets are routed to the correct teams much more quickly. And since the processes are now documented and repeatable, we can more easily create reports and metrics on response times and staffing levels.
Ivanti Neurons for ITSM - Powerful flexibility with a learning curve
What do you like best about the product?
Ivanti Neurons continues to improve with new features being added on a monthly basis including new AI insights on device management (CPU, memory usage, security detail etc.). A score is then assigned to each device and / or user to help rank how proficient your workforce is. Many add-ons are still available to enhance your ITSM experience further.
What do you dislike about the product?
Steep learning curve to maximize the potential return on investment - modules (while diverse and powerful) can feel disjointed from one another with completely different look / feel as they were developed by other teams - Customizations are often more time consuming than anticipated and may require assistance from Avanti support to implement at additonal cost.
What problems is the product solving and how is that benefiting you?
- Help Desk solution for incidents
- Approval solution for service requests
- allows real-time tracking of problems and requests for the requester
- Excellent self-service portal for requesters
- Approval solution for service requests
- allows real-time tracking of problems and requests for the requester
- Excellent self-service portal for requesters
Neurons is good
What do you like best about the product?
IT keeps track of discoverable items easily. Security tteam is able to use it for tracking assets as well.
One best thing about it is that it integrates with our ticketing system seamlessly which removes alot of work.
One best thing about it is that it integrates with our ticketing system seamlessly which removes alot of work.
What do you dislike about the product?
Like any other tool, it's not perfect. there are some items that i cannot dicover correctly, like DUAL ip or DUAL dns systems.
For discovery, i needs to be more smooth and seamless.
For discovery, i needs to be more smooth and seamless.
What problems is the product solving and how is that benefiting you?
IT's helping us with asset tracking and assest history. We are also able to push patches and packages with ease. This helps greatly with automation which reduces administration time.
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