We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.
SailPoint Identity Security
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The product is reliable and user-friendly, but it is not affordable, and the quality of support must be improved
What is our primary use case?
What is most valuable?
It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.
What needs improvement?
The product must improve its support.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The tool is reliable and stable.
What do I think about the scalability of the solution?
We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.
A powerful solution with high-customization capabilities
What is our primary use case?
I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.
Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.
What is most valuable?
The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.
What needs improvement?
There is a need for further enhancements, specifically in the multifactor authentication capabilities.
For how long have I used the solution?
I have been using the solution for the past five years. I’m using the most recent version.
What do I think about the stability of the solution?
The solution is highly stable.
What do I think about the scalability of the solution?
The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.
What was our ROI?
There has been a return on investment.
What other advice do I have?
The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.
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A powerful Identity management tool.
SailPoint: Identity and Access management tool
A stable solution that can be used for risk management, but it could be made cheaper
What is our primary use case?
The third party is the non-payroll staff of the University. IdentityNow is used to manage services.
What is most valuable?
We are happy with the SailPoint IdentityIQ’s stability.
What needs improvement?
SailPoint IdentityIQ could be cheaper.
For how long have I used the solution?
I have been using SailPoint IdentityIQ for a few years.
What do I think about the scalability of the solution?
SailPoint IdentityIQ is a scalable solution. We onboarded about 30,000 students, 7,000 staff, and 7,000 third parties that we need to manage on the platform. They use it themselves, and we just need to manage the numbers on the platform. People are managing it administratively within IT with five to six people.
How are customer service and support?
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
How was the initial setup?
The solution’s initial setup is complex.
What about the implementation team?
We implemented SailPoint IdentityIQ through a consultant. The solution’s deployment takes around seven months.
What was our ROI?
We have seen a return on investment with SailPoint IdentityIQ because it manages our risks.
What's my experience with pricing, setup cost, and licensing?
We pay an annual licensing cost for SailPoint IdentityIQ.
What other advice do I have?
SailPoint IdentityIQ is deployed on-cloud in our organization. SailPoint IdentityIQ covers our whole portfolio, and its growth will depend on the growth of our numbers.
I would advise other users to be very sure of what they want to achieve and select the right product instead of being brand specific. In our case, SailPoint IdentityIQ matched the capabilities we sought.
Overall, I rate SailPoint IdentityIQ a seven out of ten.