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Reviews from AWS customer

3 AWS reviews
  • 5 star
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  • 3
  • 3 star
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  • 2 star
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External reviews

186 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Prabhakar P.

The product is reliable and user-friendly, but it is not affordable, and the quality of support must be improved

  • July 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.

What is most valuable?

It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.

What needs improvement?

The product must improve its support.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The tool is reliable and stable.

What do I think about the scalability of the solution?

We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap.

What other advice do I have?

I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.


    reviewer2246304

A powerful solution with high-customization capabilities

  • July 27, 2023
  • Review provided by PeerSpot

What is our primary use case?

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

What is most valuable?

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

What needs improvement?

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

For how long have I used the solution?

I have been using the solution for the past five years. I’m using the most recent version.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

What was our ROI?

There has been a return on investment.

What other advice do I have?

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.


    Sachin K.

SailPoint - Best IAM Tool

  • July 19, 2023
  • Review provided by G2

What do you like best about the product?
Sailpoint is good software tool to manage the access of an Identity in an organization. Sailpoint provide a debug page through which we can edit any object like configuration or rule or workflow and we can modify the logic.
What do you dislike about the product?
Sailpoint recently decomission the accelerator pack all feature so it was the thing which I didn't like because the accelerator pack has complete configurations for every LCM events.
What problems is the product solving and how is that benefiting you?
SailPoint solves the problem of all lifecycle event happens everyday in an organization. Like one will join a organization at same time one will leave the company. One will be on leave or one will have a transfer. So all these LCM event is handled by SailPoint.


    Hanumanth C.

The best IAM tool

  • July 14, 2023
  • Review provided by G2

What do you like best about the product?
Sail point is an IAM tool which will use to secure the data of the people and organisation, it is best when compared to other identity and management tools , i will refer it.
What do you dislike about the product?
Nothing to describe it is the best identity and management tool i used but you should know the basics of Java , SQL , angular to get into sail point for better understanding.
What problems is the product solving and how is that benefiting you?
Managing the data of the people in the industries and monitoring the data and securing the data by not stealth by the hackers and will protect the data by fishing.


    Akash T.

Sailpoint Review

  • July 14, 2023
  • Review provided by G2

What do you like best about the product?
To avoid data breaches, the type of entitlements should be managed by Sailpoint. Using Sailpoint, we can handle the Joiner, Mover, Leaver, and termination use cases. We can manage certification and policy in Sailpoint.
What do you dislike about the product?
The Sailpoint has a cache issue while working. Otherwise, the tool is extensive, and when starting to learn this tool, you will not find study material readily available anywhere. We can only learn the tool within the organization.
What problems is the product solving and how is that benefiting you?
Sailpoint manages the assignment and control of capabilities based on roles for individual employees. Sailpoint addresses issues such as Joiner, Mover, Leaver, Termination, and Revoke.


    surya B.

Sailpoint Review

  • July 12, 2023
  • Review provided by G2

What do you like best about the product?
The sail point is used for identity access management. We can maintain security in an organization by giving the required only access to the employee in a company. So, the chances of compliance issues can avoid using sail point.
What do you dislike about the product?
The sail point is having a cache issue problem, and the installation process of the sail point tool is a little difficult to understand at the start, but later, we know it's all meaningful.
What problems is the product solving and how is that benefiting you?
Using SailPoint, we can maintain the JML lifecycle of an identity. So, a new employee joins an organization to he left the organization. Which type of access should we give to the identity is maintain by Sailpoint.


    Shifali S.

A powerful Identity management tool.

  • July 12, 2023
  • Review provided by G2

What do you like best about the product?
I enjoy the features and functionality provided by SailPoint it gives us full control over the product code I can easily read the backend code through the Java decompiler application and can read the backend logic working behind and can create our own logic and Events so overall I'm enjoying using SailPoint.
What do you dislike about the product?
As the product is huge so it comes with lot of bugs and also cache issue so for that we have to raise a vendor ticket and then SailPoint will schedule calls so this takes a lot of time as it's kind of a lengthy process sometimes it works and sometimes it didn't.
What problems is the product solving and how is that benefiting you?
The product is build like based on the identity role access will be provided using the entitlement or the role so user cannot work outside his capability everything is audited and a record is been stored in the form of logs.


    Preeti T.

SailPoint: Identity and Access management tool

  • July 12, 2023
  • Review provided by G2

What do you like best about the product?
It provides full customization in every field like the LifeCycle events, the Joiner, Mover and Leaver.You can also create your own customized events. Example: Noshow, ABS etc.
What do you dislike about the product?
You should be enough skilled while doing any task with the Identity as it can create a huge impact on the LifeCycle of the Identity. As there is no Undo button.
What problems is the product solving and how is that benefiting you?
In SailPoint each and every activity of the Identity is monitored so you can not do any task that is not included in your role. We have Certification campaign where the defaulters will be captured.


    Julian Robertson

A stable solution that can be used for risk management, but it could be made cheaper

  • July 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

The third party is the non-payroll staff of the University. IdentityNow is used to manage services.

What is most valuable?

We are happy with the SailPoint IdentityIQ’s stability.

What needs improvement?

SailPoint IdentityIQ could be cheaper.

For how long have I used the solution?

I have been using SailPoint IdentityIQ for a few years.

What do I think about the scalability of the solution?

SailPoint IdentityIQ is a scalable solution. We onboarded about 30,000 students, 7,000 staff, and 7,000 third parties that we need to manage on the platform. They use it themselves, and we just need to manage the numbers on the platform. People are managing it administratively within IT with five to six people.

How are customer service and support?

We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.

How was the initial setup?

The solution’s initial setup is complex.

What about the implementation team?

We implemented SailPoint IdentityIQ through a consultant. The solution’s deployment takes around seven months.

What was our ROI?

We have seen a return on investment with SailPoint IdentityIQ because it manages our risks.

What's my experience with pricing, setup cost, and licensing?

We pay an annual licensing cost for SailPoint IdentityIQ.

What other advice do I have?

SailPoint IdentityIQ is deployed on-cloud in our organization. SailPoint IdentityIQ covers our whole portfolio, and its growth will depend on the growth of our numbers.

I would advise other users to be very sure of what they want to achieve and select the right product instead of being brand specific. In our case, SailPoint IdentityIQ matched the capabilities we sought.

Overall, I rate SailPoint IdentityIQ a seven out of ten.


    Santosh Arun P.

Sailpoint Tool Review

  • July 11, 2023
  • Review provided by G2

What do you like best about the product?
In Sailpoint, we can have a complete hand on backend code so we can manipulate the Workflow and rules and can customize our requirements. Sailpoint gives you single sign-on and privileged access management features and many more.
What do you dislike about the product?
Till now, I am not getting any issues with the Sailpoint environment, But The installation process of Sailpoint was very difficult for me. If it was easy, then it would have been great, but later, I understand the reason behind that also, so its ok.
What problems is the product solving and how is that benefiting you?
In Sailpoint the user lifecycle is maintained from user joining and organization till he leaves the organization. Till this process, the user gets promoted or get transferred, so in such scenarios giving a required access to the identity is very important. That problem is solved by sail point IAM.