SailPoint Identity Security
SailPointReviews from AWS customer
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Continued Platform Investment and Improvements
What do you like best about the product?
What I like most is that SailPoint continues to invest heavily in their SaaS solution, looking for ways to enhance the overall capabilities of their product. This leads to increasing opportunities for expanded usage and modernization. It is also fairly intuitive product that is easy to navigate.
What do you dislike about the product?
There are really 2 things that I dislike. First, the support model for their tooling that always consists of looking to push you toward a paid service and the paid service is essentially on a token system. You get so many tokens depending on how much money you give them, but those tokens expire after a year. The other thing is also related to pricing and costs. SailPoint has invested in the addition of features and modules that support their core product, but everything comes at an additional cost. DAS, NERM,Risk Mgmt, Pwd Mgmt, etc
What problems is the product solving and how is that benefiting you?
Provisioning and LifeCycle Management Automation are the biggest wins for us with using SailPoint. We also use it heavily for Access Requests and User Access Certifications and continue to expand on that usage regularly.
The right solution for IGA
What do you like best about the product?
The possibility for customization. There is very less chance that a requirement cannot be met.
What do you dislike about the product?
I have started my with Journey with ISC since some time and there are lot of things which cannot be implemented same like IIQ.
What problems is the product solving and how is that benefiting you?
OOTB connectors which will save time in building custom connectors. Automated workflows help to reduce manual efforts eg notifications etc
Sailpoint is the real gold standard for complex identity governance and administration.
What do you like best about the product?
Security and Compliance,
Automation Efficiency,
Scalability,
Integration ecosystem.
Automation Efficiency,
Scalability,
Integration ecosystem.
What do you dislike about the product?
Cost is more,
Complex implementation with few apps.
Complex implementation with few apps.
What problems is the product solving and how is that benefiting you?
Access reviews and audit trails ensure compliance without added complexity.
Flexible product to implement custom solution
What do you like best about the product?
Love that the on prem product IIQ is very custom solution and can be very flexible to use. Their customer support is quick to respond to solve queries as well.
What do you dislike about the product?
Their cloud solution just getting mature and not all solutions from the on prem is available on cloud yet.
What problems is the product solving and how is that benefiting you?
custom solutions to complex financial industry use cases
Strength for IAM framework
What do you like best about the product?
it manages the full identity lifecycle from onboarding to offboarding with strong automation, integrate easily with on prem and cloud smoothly, built in support for audit logs
What do you dislike about the product?
it should improve on real time monitoring and alerting high risk access events
What problems is the product solving and how is that benefiting you?
It help us to implement onboarding and offboarding of users and manages full lifecycle of IAM
Great Identity solution
What do you like best about the product?
I like the reliability and scalability of the solution to manage Identity lifecycle and Access.
What do you dislike about the product?
Time needed to obtain a fix in case of issues or design changes. I like the voting a new idea approach but takes months if not years for new features to be implemented.
What problems is the product solving and how is that benefiting you?
Manage users lifecycle and their access effectively.
Global Identity Management Solution
What do you like best about the product?
Since adopting SailPoint ISC in 2021, we've seen steady progress in establishing it as a global tool for managing identities, user accounts, and access. The platform has proven to be a solid foundation for centralized identity governance, offering key functionalities that support compliance and operational efficiency across regions.
ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments.
ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments.
What do you dislike about the product?
However, the pace of improvements has not always aligned with our expectations. While some enhancements have been valuable, others have taken longer to materialise, which has occasionally impacted our ability to respond quickly to evolving business needs.
We encourage continued investment in:
- Faster rollout of enhancements, especially those impacting automation and regional compliance.
- Improved user experience and interface responsiveness.
- More flexible configuration options to support time zone-sensitive processes and localized needs.
We encourage continued investment in:
- Faster rollout of enhancements, especially those impacting automation and regional compliance.
- Improved user experience and interface responsiveness.
- More flexible configuration options to support time zone-sensitive processes and localized needs.
What problems is the product solving and how is that benefiting you?
Accelerated Rollout of Enhancements
While SailPoint ISC has introduced valuable features over time, the pace of improvements has been slower than anticipated. A particular concern is the IDEA portal, which is intended to facilitate user-driven innovation. Unfortunately, it has not functioned effectively—many ideas submitted since the beginning of the project remain unaddressed, with little to no interaction from the product management team. We strongly encourage more proactive engagement and transparency in the enhancement pipeline.
Enhanced User Experience and Interface Responsiveness
The platform would benefit from a more intuitive and responsive user interface. Streamlining navigation, reducing latency, and improving the overall user journey would significantly enhance productivity and user satisfaction.
Flexible Configuration for Time Zone and Regional Needs
As a global organization, we require more adaptable configuration options to support time zone-sensitive processes and localized compliance requirements. The ability to tailor settings by region or country is essential for ensuring operational accuracy and meeting local regulations. This flexibility would make ISC more effective and scalable across diverse geographies.
While SailPoint ISC has introduced valuable features over time, the pace of improvements has been slower than anticipated. A particular concern is the IDEA portal, which is intended to facilitate user-driven innovation. Unfortunately, it has not functioned effectively—many ideas submitted since the beginning of the project remain unaddressed, with little to no interaction from the product management team. We strongly encourage more proactive engagement and transparency in the enhancement pipeline.
Enhanced User Experience and Interface Responsiveness
The platform would benefit from a more intuitive and responsive user interface. Streamlining navigation, reducing latency, and improving the overall user journey would significantly enhance productivity and user satisfaction.
Flexible Configuration for Time Zone and Regional Needs
As a global organization, we require more adaptable configuration options to support time zone-sensitive processes and localized compliance requirements. The ability to tailor settings by region or country is essential for ensuring operational accuracy and meeting local regulations. This flexibility would make ISC more effective and scalable across diverse geographies.
Engineer
What do you like best about the product?
Inovation of new feature and always improveing feature
What do you dislike about the product?
I think that support need improve, because I speent a lot time to resolve a case
What problems is the product solving and how is that benefiting you?
Sailpoint resolve problem of time to give access, today users give access automatic
SailPoint is very good utility to manage security groups membership assignment and control
What do you like best about the product?
It is automated, very easy to manage the security groups for the user and for the admin as well
What do you dislike about the product?
most of the things are cover, I don't see anything to dislike.
What problems is the product solving and how is that benefiting you?
whenever we need any kind of access, it is easy just search the security group and raise the request
sailpoint review
What do you like best about the product?
What I like best about SailPoint is its ability to provide centralized, automated identity governance across a diverse set of applications. The platform's flexibility in customizing provisioning workflows, implementing RBAC, and enforcing access policies makes it both powerful and scalable. I also appreciate how access reviews and audit trails are built-in, which helps ensure compliance without added complexity.
What do you dislike about the product?
While SailPoint is powerful and flexible, one challenge I’ve faced is that certain customizations — especially around rules, workflows, and connector configurations — can become complex and require deep technical knowledge. Also, error messages aren't always descriptive, which can slow down troubleshooting. However, with experience and proper logging, these issues become manageable.
What problems is the product solving and how is that benefiting you?
SailPoint is solving the critical problem of managing user access across a growing number of applications in a secure, automated, and compliant way. It helps eliminate manual provisioning, ensures that only the right people have the right access at the right time, and supports periodic access reviews for compliance. This benefits me by streamlining identity governance processes, reducing risk, and giving better visibility into who has access to what — all from a centralized platform.
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