Contentsquare Experience Analytics
ContentsquareExternal reviews
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Overall very positive, small issues are the only reason its not a 10
What do you like best about the product?
Journey analysis, page comparator, zoning analysis - I really like session replay as well but the tool doesn't seem to work that well when I use it and I don't feel I am able to garner deep insights
What do you dislike about the product?
I don't like that zoning analyses are only able to be on one page group not through a journey many users took - you have to make multiple zonings not just one and the subsequent path
The platform also crashes quite often
The platform also crashes quite often
What problems is the product solving and how is that benefiting you?
It is really beneficial in examining the UX deeper and identifying problematic pieces or beneficial pieces, however it takes a very long time to get to these insights
Amazing Product - Easy to Use, Thoughtfully Designed, Impactful Insights
What do you like best about the product?
Content Square is a fantastic tool we use daily to gain valuable insights about our customers. We use these insights to make effective business decisions that greatly benefit our customers. Everything from the design, UI/UX experience, and data displays is intuitive and easy to use.
What do you dislike about the product?
Cross-platform (Web/Mobile App) Insights are lacking, we wished that we are able to track users more as they use both our app and website so that we are able to get a more holistic view of their experience.
What problems is the product solving and how is that benefiting you?
ContentSquare helps us solve a multitude of problems, but mainly it gives us valuable insight into the customer journey and the pain points that customers are experiencing.
Analytics Manager
What do you like best about the product?
It allows us more in-depth detail on what our users are doing on our site. It gives more detail than our other analytics tools for journeys.
What do you dislike about the product?
We are still trying to get fully caught up on all the ins and outs of the tool. A bit harder to get ramped up and find a meaningful way to balance using all of our different analytics tools.
What problems is the product solving and how is that benefiting you?
We don't have the same user insights and journey insights in any other tool, it's been really helpful for redesigns and branding information.
Helpful team on pretty intuitive platform
What do you like best about the product?
I like how help Contentsquares team is. Whenever we run into an issue they are there to help. Most of the platform is intuitive.
What do you dislike about the product?
I feel that there are too many steps to create Workspaces.
What problems is the product solving and how is that benefiting you?
Knowing how users interact with our content especially on the home page.
The one tool to level up your online customer experience
What do you like best about the product?
Whether you are working in CX design, UX design, or CRO, Contentsquare is the tool to use at the center of your methodology.
It allows having key insights and observations you would typically not be able to have without a heavy workload and resources.
Contentsquare mixes quantitative and qualitative data in such a way it redefines your way of working.
Key features are : journey analysis, advanced zoning analysis and session replays. They allow you to have a 360 view of what is actually happening on your website or application.
It allows having key insights and observations you would typically not be able to have without a heavy workload and resources.
Contentsquare mixes quantitative and qualitative data in such a way it redefines your way of working.
Key features are : journey analysis, advanced zoning analysis and session replays. They allow you to have a 360 view of what is actually happening on your website or application.
What do you dislike about the product?
The initial setup of the tool is not the easiest with the initial mapping, and you need to have a good methodology to keep the mapping up to date.
It requires a lot of attention to guarantee your observations are accurate.
It requires a lot of attention to guarantee your observations are accurate.
What problems is the product solving and how is that benefiting you?
Contentsquare is closing the gap between quantitative data and qualitative data. You can visualize the issues much better than a simple analytics tool such as Google Analytics. It doesn't replace qualitative research but helps you to maximize your time and resources.
Useful too to understand your users behaviour
What do you like best about the product?
You can do lightning-fast analysis and get valuable insights at a glance.
What do you dislike about the product?
Initial mapping requires a lot of dedication, and although the tool is easy to use at a general level, advanced knowledge requires considerable practice. However I know they are improving this.
What problems is the product solving and how is that benefiting you?
Contentsquare helps us to integrate qualitative and quantitative data on very specific products, it is very powerful in segmentation. Thanks to some concrete details we have been able to make decisions to improve business KPIs.
Great, accessible tool
What do you like best about the product?
How accessible and visible it is, making it easy to jump into the platform and show colleagues the data
What do you dislike about the product?
It's a little hard getting it set up with GA and making sure the numbers match, and therefore explaining this discrepancy to others in the business
What problems is the product solving and how is that benefiting you?
How customers interact on our pages
Recommended!
What do you like best about the product?
I like the zoning analysis because it is helpful from a UI stand point. Generally, it is very easy to learn and use.
What do you dislike about the product?
I think it should be improved the way of exporting things. For example adding the possibility to export data on a excel or choose what I want to export.
What problems is the product solving and how is that benefiting you?
It help me to understand the usage of the website, if there are any kind of issue from a UX and UI stand point.
Effortless Insights, But Setup Has Some Hurdles
What do you like best about the product?
I like the ease of access to data and insights that Contentsquare provides, as it means more people in the business can make data-informed decisions. The speed to insight is fast, which is really helpful. I also appreciate its configurability, as it can be set up for various business contexts.
What do you dislike about the product?
Page mappings are a bit of a pain. I have some problems with zoning where I sometimes need to add unique ids. This is an unfortunate overhead in my context. Mappings can get complex with lots of exclusion rules.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for quick access to page level engagement data, understanding key journeys, and investigating UX issues. It provides easy access to data and insights, making it easier for more people to make data-informed decisions quickly.
Useful analysis tool
What do you like best about the product?
Love the CS live plugin for super quick on page analysis, great that it has A/B testing analysis features too
What do you dislike about the product?
Sometimes find it too high level as URLs are grouped into pages, rather than seeing the journey in terms of which URL they went to next, it displays as a group of URLs, or page.
What problems is the product solving and how is that benefiting you?
Helping us highlight where we need to optimise pages and journeys for our customers, allowing us to see opportunity and pain points. Using CS we have identified problem statements to take through to testing, therefore proving the benefit to any changes we make based on this data.
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