Contentsquare Experience Analytics
ContentsquareExternal reviews
593 reviews
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Helpful from a granular and big picture perspective.
What do you like best about the product?
Mapping, comparisons and journeys were all fascinating and helpful. The session replays were also insightful.
What do you dislike about the product?
There is a lot to learn and a lot of 'noise'. Not so much a fault of their programming or staff but rather a lot of data to parse and prioritize.
What problems is the product solving and how is that benefiting you?
User experience, search and checkout have been most helpful.
Great way to see how customers use the site
What do you like best about the product?
Seeing recordings of how customers interact on the site and seeing the rate of customers bouncing from certain pages
What do you dislike about the product?
A lot to learn up front but worth it in the long run
What problems is the product solving and how is that benefiting you?
Providing clearer quantitative data
Very useful tool to analyse the user behaviour
What do you like best about the product?
Very useful multitasking tool that helps me to improve the customer journey and results
What do you dislike about the product?
The tool's speed sometimes is a little slow, depending on the data group you selected.
What problems is the product solving and how is that benefiting you?
Mainly optimizing the customer journey.
Great tool for insight
What do you like best about the product?
Contentsquare is an excellent tool for insight; we have found it helpful across several teams when we need to validate insights from our other analytics tools, it also gives a different perspective on customer behaviour and is also useful for performance testing.
What do you dislike about the product?
There are several modules, and sometimes it is challenging to keep up with the updates and features.
What problems is the product solving and how is that benefiting you?
One of the best things is that Contentsquare has a wide range of use cases, and therefore isn't limited to a particular scenario.
Digital Merchandising Insights
What do you like best about the product?
Implementing ContentSquare, has given the team the ability to be reactive within the business and leverage these insights to make more informed business decisions regarding the customer journey across key touchpoints within the experience.
CS Live, Zonings, journey analysis and session replay would be the favourites as this allows you to understand customer behaviour and identify opportunities for your business.
CS Live, Zonings, journey analysis and session replay would be the favourites as this allows you to understand customer behaviour and identify opportunities for your business.
What do you dislike about the product?
It would be great if Contentsquare could be more user-friendly regarding mappings. It would be good for the team to have folders so that our team can easily find their mappings. As the whole business uses Contentsquare, finding the correct mappings that the team has created and are needed for the day-to-day business can be difficult and time-consuming.
What problems is the product solving and how is that benefiting you?
Understand customer behaviour and identify opportunities for the business.
Data made easy
What do you like best about the product?
How much more interactive the data is to use and digest.
What do you dislike about the product?
It doesn't automatically know what I want to do and create things for me ahead of wanting/needing them. So it doesn't monitor my behaviours to see what I may want/need.
What problems is the product solving and how is that benefiting you?
Allowing the business to understand data at all levels.
Easy to use, fantastic insight and great support
What do you like best about the product?
Content Square is very intuitive and user-friendly. With a relatively small amount of training, it's easy to get the hang of the basics and uncover incredibly valuable insights.
What do you dislike about the product?
The only downside to using Content Square is that, if you start an investigation without a clear view of what you're looking for and how to find it, it's very easy to fall down a rabbit hole and get lost in the data.
What problems is the product solving and how is that benefiting you?
As a product manager for a design system team, I'm interested in how users interact with the components we create. Content Square makes it easy to see what is and isn't working as expected.
Perfect for A/B test analysis
What do you like best about the product?
I work in experimentation, and Contentsquare makes analysis of our A/B tests simple. The platform is very engaging and allows me to gather insights quickly, which are visually appealing and easy to digest. This makes sharing the data and insights with stakeholders and other team members who might not be familiar with digital tools easy.
I can get all the insights I need quickly and easily, which is especially useful when we're on a short timescale.
I can get all the insights I need quickly and easily, which is especially useful when we're on a short timescale.
What do you dislike about the product?
Contentsquare can take some time to become familiar with, especially for users like myself who haven't used tools like CS before.
However, the CS University courses and the CS community have been a great help, and I now find myself using the tool with ease. I've also attended a number of live training courses held by Contentsquare which I found very valuable.
However, the CS University courses and the CS community have been a great help, and I now find myself using the tool with ease. I've also attended a number of live training courses held by Contentsquare which I found very valuable.
What problems is the product solving and how is that benefiting you?
Contentsquare has helped with additional insights for our A/B tests. It allows us to see how users interact with our tests and helps us identify potential bugs or other issues.
Valuable User Experience Insights with great support!
What do you like best about the product?
Very user friendly and visual. Pretty much all of the modules are great. The overall website and page performance data from the tool are very useful. The Zonings and Journey Analysis modules are pretty cool in terms of how users interact with pages and where they go to after page they landed on. You can also see which page users landed on when arriving on the website (e.g. homepage, category and product pages). The recently added funnel feature on Journey Analysis is really valuable. Very ideal at looking at areas like Checkout completition.
What do you dislike about the product?
Hard to think of a downside to the tool. You may pay at a premium for the tool but the return of investment will be worth it for organisations if the tool wasn't implemented.
What problems is the product solving and how is that benefiting you?
Once we have enough data throughout a period of time (at least 6 months) it gives us a steer in terms of how to set our roadmaps for the next year and beyond. Such as focusing on certain areas of the website and working on resolving performance issues.
Incremental to our decision making!
What do you like best about the product?
I love how clearly Content Square shows what page elements that users are most interested in and how likely they are to convert after interacting. It allows us to make data led decisions to run tests to optimise page conversion rates.
What do you dislike about the product?
Only downside is it can sometimes be a bit slow.
What problems is the product solving and how is that benefiting you?
It allows our testing insights team to find areas of opportunity for testing and to help understand potential conversion blockages.
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