Contentsquare Experience Analytics
ContentsquareExternal reviews
498 reviews
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Great tool to form data-driven hypotheses and recommendations for site experimentation
What do you like best about the product?
Contentsquare allows marketers to analyze pages at a high level and granular level. You can see how a page performs in its entirety and from a component perspective (e.g., CTA button). Marketers can analyze and compare specific elements on a page to understand how users interact. This level of detail provides marketers with test ideas backed by data. The breadth of metrics that can be measured also provides beneficial insights. Contentsquare is our go-to tool for site optimization. The Contentsquare team is very supportive and enables our team to take full advantage of the tool to achieve our KPIs.
What do you dislike about the product?
I have noticed some inconsistencies when comparing Contentsquare data to other data sources like Google Analytics.
What problems is the product solving and how is that benefiting you?
Contentsquare allows us to understand consumer behavior and how to provide a better user experience.
Supporting our optimizations more than ever
What do you like best about the product?
A few things, CSQ allows us to nail down where customers are coming from and where they are going within our brochureware pages through the journey mapping tool.
This means we can identify different ways they interact with certain products and content within our website, thus enabling us to look at specific optimization content tailored around the customer journey.
I also particularly enjoy using the features which show us which specific areas of the pages customers are most engaged with vs. what they are least engaged with, as this gives us a real insight into how we can future iterate the website.
This means we can identify different ways they interact with certain products and content within our website, thus enabling us to look at specific optimization content tailored around the customer journey.
I also particularly enjoy using the features which show us which specific areas of the pages customers are most engaged with vs. what they are least engaged with, as this gives us a real insight into how we can future iterate the website.
What do you dislike about the product?
I don't think there is anything I particularly dislike. Still, CSQ can be pretty daunting for somebody who has recently joined the team. Therefore, having the team available for any questions through regular bi-weekly catch-ups is super helpful to bring things to life along with the bitesize learning.
What problems is the product solving and how is that benefiting you?
N.A
Great onboarding experience, a great product providing amazing insights.
What do you like best about the product?
It's very easy to use and very powerful.
What do you dislike about the product?
though easy to use the number of options can be daunting.
What problems is the product solving and how is that benefiting you?
It's helped us provide a better experience for our users and increase revenue.
Incredibly helpful tool for CRO and CX/UX
What do you like best about the product?
I use Content Square extensively in my role at Sky and gain valuable insights about how our customers interact with our site.
The zoning analysis, impact quantification feature and CS Live are standouts for me when I need to quickly understand what's happening.
The zoning analysis, impact quantification feature and CS Live are standouts for me when I need to quickly understand what's happening.
What do you dislike about the product?
Whilst Content Square has many valuable features, it can take some time to upskill and to understand and appreciate their use cases fully.
What problems is the product solving and how is that benefiting you?
Content Square allows us to quickly understand customer behaviour and navigation onsite, as well as quickly identify errors and usability issues.
A great customer insights tool to add to your reporting toolbox
What do you like best about the product?
We have been using Contentsuare for over a year.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
What do you dislike about the product?
Great tool for users but can be hard to export the data points to share with stkaeholders.
Mapping can be hard to modify when new pages are added to the website.
Mapping can be hard to modify when new pages are added to the website.
What problems is the product solving and how is that benefiting you?
Simple to use use and the zonning analysis is a time saver since we are able to track clicks and hovers on our pages and CTA with adding any tracking to the CTA.
Very useful for analysing our digital journeys
What do you like best about the product?
I appreciate the ergonomics of the tool and its ease of use
What do you dislike about the product?
nothing to report, a very good and easy to use product
What problems is the product solving and how is that benefiting you?
The solution allowed us to understand the origin of an increase in bounce rate and to identify solutions to this problem
ContentSquare helps me understand how users are actually behaving!
What do you like best about the product?
ContentSquare helps me make sense of what users are doing out in the wild. It helps me spot problems, figure out how important they are, and track how much I've improved them!
What do you dislike about the product?
Some elements can be a little tricky to set up, and you need to tweak and refine things. Thankfully the support you get is really comprehensive so you're doing this together as a team with CS!
What problems is the product solving and how is that benefiting you?
ContentSquare is allowing us to easily see how our journeys, pages and elements are being used. Previously we had to specify everything we wanted to track, which meant we had to know already where the problems were. Now we're able to explore and discover issues and patterns of behaviour in the wild!
Best tool I use at work
What do you like best about the product?
From implementation, to the support, to the tool itself - this tool is above anything else. I use it every day for so many different projects and love using it very day
What do you dislike about the product?
I can't think of anything, I have never had an issue and if I ever need support the team are available and reply so quickly there is nothing to dislike
What problems is the product solving and how is that benefiting you?
We had no clear picture of customer journeys online, but now we do! Which has been so helpful with providing insights and improvements we can and are making, all thanks to Contentsquare
Highly valuable insights and great customer service!
What do you like best about the product?
I love being able to delve into the data to see where we are missing opportunities, where we can improve on-site experience and measure the impact of changes that we make.
What do you dislike about the product?
I'd say a downside is that there isn't a space on the platform yet where all the research and findings can be stored and organised. I think having this would make data analysis much more friendly to use.
What problems is the product solving and how is that benefiting you?
It's helping us propose new business cases for change we want to implement. It's then helping us measure the impact of these changes and give a value to them. We are able to really get into detail that we wouldn't see if we didn't use Content Square.
Daily product insight
What do you like best about the product?
An easy to use interface with access to great tools that allow me to identify opportunities or identify customer problems.
What do you dislike about the product?
I'd love the ability to save preferred states or set-ups in journey analysis or page comparator, so I could quickly retrieve them.
What problems is the product solving and how is that benefiting you?
Helping me understand what our customers are doing when managing their account, which has been difficult to do in the past.
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