Contentsquare Experience Analytics
ContentsquareExternal reviews
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Excellent DX tool
What do you like best about the product?
Contentsquare is a helpful tool for analyzing and monitoring a website's performance. I like the funnel structure of this platform that enables to analyze from macro to micro. The interface is intuitive, and the features are enriched with graphs, widgets and visual items that allow easy data comprehension, even for those who are not professionals.
What do you dislike about the product?
Maybe more extended data storage would be convenient in some cases.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for making data-driven decisions, optimizing UX, understanding how users interact with the website and monitoring its conversion rate.
Contentsquare is a great tool for analyzing the customer journey across our website and app!
What do you like best about the product?
The tool has a lot of really cool features: session replay on web, zoning analysis, and the chrome plugin for web makes it really easy and quick to pull metrics when needed.
What do you dislike about the product?
The mapping setup piece is a bit confusing, at the moment we're only able to pull 3 months of data
What problems is the product solving and how is that benefiting you?
Contentsquare makes data and analytics available to people on our team that aren't as close to the analytics. The tool is also a lot more user friendly for our team to use and gather insights from
A powerful tool for quality
What do you like best about the product?
The Journey Analysis is without context the tool I like to spend the most time on to analyze the behaviour of Internet users on my site globally. It's a bit my reward for the hard work I put into the mappings (it takes a lot of work and patience to have a relevant mapping with a good exhaustivity rate).
What do you dislike about the product?
The Workspace part could be improved to offer more widgets for a more dynamic and diversified design. Of course, we are in the world of data, but when it comes to presenting data to an uninformed public, it must be relevant AND attractive.
What problems is the product solving and how is that benefiting you?
Contentsquare is a powerful tool for the continuous improvement of a website. It allows you to confirm or refute by numbers an intuition that you have and is therefore a precious help to the decision. The regular consultation of the data can also allow spotting relevant clues on the efficiency or the inefficiency of a page or a development.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
Best in class for UX analytics
What do you like best about the product?
Contentsquare provides a user-friendly interface to visually surface insights, hence is quite helpful for business and technical folks across the organisation to analyse and extract insights without needing the assistance of analysts or data scientists.
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
What do you dislike about the product?
With great power comes great responsibility, while Contentsquare is super powerful for making deep dive analyses, it is also somewhat easy to extract incorrect results if you are not careful with the segments and mappings you use while using any specific module.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
What problems is the product solving and how is that benefiting you?
For us, the primary use case for Contentsquare was to help with AB test analysis and gather more insights to hypothesise more experiment ideas.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
A very usefull tool
What do you like best about the product?
I can easily determine the best optimizations for my features
What do you dislike about the product?
Not really du e to ContentSquare but anonymization in replay sessions is penalizing
What problems is the product solving and how is that benefiting you?
Decisions are made based on data, not assumptions
Very useful tool to easily get insights from your website.
What do you like best about the product?
The journey map is essentially the most useful tool. Another important aspect is the segment creation in an easy way and from any perspective.
What do you dislike about the product?
The metrics could be done in a timelape of 3 months by 3 months and not longer. This could be enough for an ecommerce site but not for a long time journey business.
What problems is the product solving and how is that benefiting you?
Imrpove the user experience, fix bugs in the usage, optimize conversion rate or other important KPIs.
Great tool for understanding Customer pain points and behavior
What do you like best about the product?
CS is a very powerful tool for evaluating customer journeys and the frictions encountered by them. The company is constantly evolving with new features. The Customer Success team is available to answer all questions.
What do you dislike about the product?
The solution is quite expensive an need some training to use all the features of the solution
What problems is the product solving and how is that benefiting you?
Better understanding of online customer behaviour et solving website frictions
Great UX analysis and optimisation tool
What do you like best about the product?
Contentsquare is a powerful tool with plenty of data that anyone can use. At first, it can be overwhelming, but when you learn each bit, you'll end up with a great tool that can help you and your business.
You can create a workspace to track every project and combine different data sets. Click rate, Conversion, Sessions and more details based on zoning is a fantastic tool that allows you to focus on specific sections.
Another helpful tool is journey analysis, I started to like it, but it took some time as I came from a different tool.
Session replay, page comparator and error analysis are very usefull too.
This is a perfect tool. You'll find it easy to use when you learn how to use mappings, goals, and segments.
You can create a workspace to track every project and combine different data sets. Click rate, Conversion, Sessions and more details based on zoning is a fantastic tool that allows you to focus on specific sections.
Another helpful tool is journey analysis, I started to like it, but it took some time as I came from a different tool.
Session replay, page comparator and error analysis are very usefull too.
This is a perfect tool. You'll find it easy to use when you learn how to use mappings, goals, and segments.
What do you dislike about the product?
Not that much, but there is an learning curve. Maybe better UX with some helpers could solve that. If you have many goals and Segments, finding one that you may need to duplicate and re-use can be difficult. Adding an extra filter to search by value, Page, and mapping could solve that issue [I know this may not be a problem for everyone but in e-commerce, this is a problem].
What problems is the product solving and how is that benefiting you?
Contentsquare helps with A/B analysis, gathering data, creating a workspace with them for deeper analysis and showing them to higher in ranks.
It solves problems with customer journeys and conversions, which is very helpful, as well as gathering data on which segments; CTAs perform better within specific page sections compared to others.
It solves problems with customer journeys and conversions, which is very helpful, as well as gathering data on which segments; CTAs perform better within specific page sections compared to others.
Great and convenient tool
What do you like best about the product?
Contentsquare is quite convenient to use, and give inputs to understand our customer journeys better. Special mention no CS live, that gives instantaneous vision of various KPIs directly on the different zones of a web site page.
What do you dislike about the product?
The comparison system isn't that convenient.
What problems is the product solving and how is that benefiting you?
Contentsquare helps to understand customer journeys, to follow KPIs and understand how the business has been done ! i like the idea that conversion isn't only a "e-commerce conversion", but can be the reach to another step of the journey.
Unique customer tool to be used in total autonomy without technical effort/background
What do you like best about the product?
autonmy to analyse datas without technical help (developpers, analytics etc)
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
What do you dislike about the product?
to not compare 2 versions of an AB test on 2 differents zonings (even if it's the same page). It looks like logical on the paper but sometimes according to the context of AB test we need to compare on the same screen. In this case we need to copy/past every one one a ppt slide to analyse
What problems is the product solving and how is that benefiting you?
understand some misunderstood fields, understand the useless of some parts of the website (fields, zone etc).
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
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