Contentsquare Experience Analytics
ContentsquareExternal reviews
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Excellent Insights!
What do you like best about the product?
I really like how comprehensive the data is and how flexible the tool is to add new reporting and tracking.
What do you dislike about the product?
If you don't use the tool regularly, it can be challenging to reorient yourself. Not a flaw in the platform though.
What problems is the product solving and how is that benefiting you?
Heatmapping has helped us optimize everything from the home page and flydown navigation to our PDP template. The video replays of actual shopper sessions have also provided insights that we never had before.
Great web data visualiser with a team dedicated to your success
What do you like best about the product?
Can take complex data and make it easy to understand and visualise. The integration with tools such as AB Tasty makes it easy to see the results of your tests.
The team supporting the implementation go above and beyond to ensure you can use and understand their product. Support rarely seen from other companies.
The team supporting the implementation go above and beyond to ensure you can use and understand their product. Support rarely seen from other companies.
What do you dislike about the product?
There is a learning curve, but it is more in trying to simplify your approach to understanding data and not over thinking it as other analytical programs have taught us to do.
What problems is the product solving and how is that benefiting you?
Seeing the results of changes to the website, viewing user journeys and easily seeing the results of things like AB tests. Improved our merchandising ability by giving us tools to understand the results of how we merchandise our site and adjust accordingly.
Best platform for user's experience analysis
What do you like best about the product?
Easy understanding of the platform and its utilization and speed support if needed.
What do you dislike about the product?
There is only 3 month of data history, which is not enough if you need to compare with the previous year in the same period.
What problems is the product solving and how is that benefiting you?
Heat area with the zone data that allows us to measure what interest the customer on our website and what have zero impact: the decision is quicker.
Geat tool
What do you like best about the product?
Good experience, the training period was great. The softwar is nice and simle to used. We can check again the support for found solution. the t
What do you dislike about the product?
Currently i can not comment this part. All it's fine for me
What problems is the product solving and how is that benefiting you?
At this date i don't have really see any problems with Contentsquare. I can't comment concerning the benefits because my analyses just stating.
Recommendations to others considering the product:
no comment
ContentSquare is a musthave tool!
What do you like best about the product?
The platform is very user-friendly and a tool that allows users to gain interesting insights into their customers' behavior. Besides that, they offer courses to further learn how to use the platform and gain even more information by using the platform. Lastly, the customer service is excellent as they are always ready to help with issues and questions.
What do you dislike about the product?
There is so much you can learn by using the platform that you can't always get the most out of it because of the lack of time. If you take the time to learn how to work with the tool and set up your interface and dashboards, it will save you time in the long term. Sadly there aren't enough hours in a day to use ContentSquare as frequently as I would want to.
What problems is the product solving and how is that benefiting you?
I have discovered how banners are performing on our website, how to make mappings and learn about the customer journey. This helps us recognize what pages are causing visitors to bounce/exit. It's also easy to compare how pages are performing and much more.
ContentSquare
What do you like best about the product?
Analytics and NPS score, page insights with detailed meta information
What do you dislike about the product?
still exploring and trying out the performances factors
What problems is the product solving and how is that benefiting you?
Analytics and NPS score
Contentsquare is an essential tool for American Express to perform Experiential Journey Analysis
What do you like best about the product?
The ability to perform Experiential analysis comprehensively and based on a combination of "gut" (heatmaps videos) and data elements
What do you dislike about the product?
Sometimes some of the elements do not look right since the first time and we need to connect with Contentsquare to fix them.
What problems is the product solving and how is that benefiting you?
Looking at our Digital Journeys from a Customer-Centric perspective.
Incredibly insightful and easy to use tool!
What do you like best about the product?
Contentsquare really allows you to delve into the "why" of customer behaviour, and creating segments through zonings really enables you to investigate and understand virtually any type of behaviour or customer. On top of this, it is then easy to quantify the impact of different behaviours/populations, which is great way to solidfy the analysis.
What do you dislike about the product?
Would be nice to be able to view Journey Analyses side-by-side without just opening two different tabs. Also would like to be able to view more metrics/segments using sequential logic.
What problems is the product solving and how is that benefiting you?
Contentsquare has been extremely helpful in quantifying some previously known errors that we couldn't put a monetary value to with our existing tools. Also really helped in delving into analysis to change some redesigns, and turning this analysis around quickly.
Perfect tool for website decision-making
What do you like best about the product?
Navigation funnel
heatmap
session replays
heatmap
session replays
What do you dislike about the product?
additional modules not for free
mapping of urls
Too many emails sent
mapping of urls
Too many emails sent
What problems is the product solving and how is that benefiting you?
We use it to identify potential problems coming from our page templates and we managed to improve the overall website navigation and increase the number of leads received
Great UX Analytics tool
What do you like best about the product?
The ability to analyze complete customer journeys
What do you dislike about the product?
The lack of settings and personalization to customize reports
What problems is the product solving and how is that benefiting you?
People with fewer analytics skills can rely on Contentsquare to get their data easily
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